I have been a loyal customer for over 4 years until I left and went to another wireless carrier…read more... I could no longer access my Verizon site nor get detailed billing information Got weaseled out of 132.28 that I thought was an early contract deactivation fee, but no.... Verizon is now saying the finalized bill is just about $600.00??? I'm smh and going why? The termination fee or early termination of the contract fee is $170.00 Stay away from Verizon and go pre-pay at all cost! The customer service team is great as long as you are making a purchase.

I want to thank Craig in Rutland for going above & beyond in helping me change my mobile carrier to…read moreVerizon. It was much more complicated than I anticipated but he's a great listener & gave me very clear instructions which I was able to follow independently. He says the team in Rutland has worked hard to give people great service because they personally know how stressful the experience can be. I also want to shout out to Verizon Rep David from Indiana whose patience made the subsequent customer service experience much easier for this low tech customer. Thank you.

I let Chris Keeman know that his attitude in involving himself in my conversation with Nik was…read moreaggravating and pissing me off, even raising my voice finally to make the point clear. I don't like hearing negative comments, and dislike even more idiots repeating themselves ad infinitum. So after repeating myself twice more, I told him I wanted him to step away. I had to repeat that as well. His response? "It's my store." Yep. Chris doesn't run the store; another guy does. But I was hardly able to express myself by then without risking becoming offensive. THIS IS WHAT T-MOBILE TOLERATES FROM EMPLOYEES. THIS IS HOW THEY TREAT WOMEN. THIS IS HOW THEY TREAT THE PEOPLE WHO REPRESENT THE REVENUE THAT KEEPS THEM PAID. THIS IS WHY T-MOBILE HAS A HORRIBLE REPUTATION, AND WHY EVEN THEIR TECH SUPPORT ACKNOWLEDGES THAT THEIR STORE PERSONNEL SUCK. THEY REALLY DO.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

I walked into the store this morning, kind of disillusioned by the reviews I saw. And also the…read moreSupport on the AT&T app. Well I'll tell you what it changed within the first three minutes. I am so glad I went there Jon was a huge help. Never been with AT&T and I was switching from Xfinity over to them not because there was anything wrong with Xfinity, but I was moving. And AT&T has much better coverage where I am off to. To be honest when I was dealing with the support on the app last night I thought I went back into the dark ages but the guys at the store changed everything. I was thinking About AT&T Where those bad reviews came from, have no idea, I'm glad I didn't listen to them. Thank you guys

There is no negative star rating or I would use it. First,…read morethe Rutland store has a manager who is horribly snobbish. I used to travel from Rutland to Middlebury for 3o miles so I didn't have to deal with him. Today out of the blue I saw an unpaid bill from 2019 when I left ATT. on my credit report. I called the company they hire Credence RM out of India and was told after 6 people and 40 minutes that ATT took back that bill and I had to call ATT. So I called ATT in India and was on the phone for 30 minutes just trying to pay this bill. They told me that I could not pay the bill because I did not have an account number from a year ago. It is outrageous that we as consumers allow phone companies to treat us so poorly. ATT is the worst of the beasts. So glad I cut my bill from $190 with ATT to $90 with Xfinity, better service too.

I cannot begin to describe how disappointed I am after doing business with Digital Repair Surgeons…read more I have never had to try so hard to get straight answers out of a business. We had to get a screen replaced on my partner's laptop and for 3 MONTHS, this "business" told us *every week* that it would be done by week's end. They often would say they were "waiting on a part to be in", then say "the part is in and it will be done by the end of the week". Then, the next week another problem would appear "the mouse pad is malfunctioning" (not a problem that was present when we brought the computer in) and "the part was on the way" to fix it. Each time we had to call every week for 12 weeks because Jacob and Miranda never communicated to us first. We had finally had enough and said we were picking up the laptop done or not. Jacob said we would have to make an appointment to pick up the laptop- which costs 5 dollars for a 5 minute appointment to pick up the laptop I paid 325$ for them to replace the screen on that they kept for 3 months. When my partner arrives to pick it up- they said they just needed a "few minutes" to finish it up. The 5 minute pick up lasted 25 minutes as they were gluing the computer back together right in front of her. They then tell her not to open it because " the glue was drying". She inquired why they weren't checking it's functionality with her there like they had said we would at our initial drop off. They then assured her she could bring it back if something was wrong. She returned home and after giving the glue time to dry- they gave us- shit you not- the laptop without the charging port in the computer. For 3 months my partner was not able to use her computer for work, and we get... a laptop that you can't turn on. Sounds like something on the list of basics that a computer needs but maybe we should have waited another year for them to be finished? Who's to say? So, after calling to see if they *forgot* the charging port and receiving no response despite my partner and I calling 6 times on different days, I ended up fixing the computer myself. Luckily, this is a teachable moment and we can leave this review to warn others. Don't bother looking at the positive reviews. I thought I could trust them too but the likelihood of you having a positive experience is not worth the exhaustion of tracking these folks down to get your electronics back. Save yourself from the unprofessionalism of Jacob and Miranda and take your business to someone who cares enough to communicate with you. And gives you back all the pieces you gave them. I'm attaching two pictures so they can compare what's missing, like they do in Highlights magazine for kids.

December 2024 I brought my Mac Book in for repair and paid the $125 requested expecting a 2 week…read moreturn around. June 2025 they will not give me my unit back. The will not answer my phone call. they will not respond to my E Mail. The will not unlock their door for me. I think they ripped me off for my $2000 computer. I am looking at legal options. If you like your electronics, FIND ANOTHER REPAIR SHOP.

Quick, professional, quality service at a reasonable price for my iPhone 15 plus screen repair!!!read more

i was told over the phone that the screen repair for my iphone 14 would be $125 i get there and he…read moretold me it was $145 just to realize he might have broke my top speaker it was fine when it was broken the phone isn't heating up or anything and the sound from it was completely fine. then he forcefully took off the screen he could've broke it but not fully sure he did or not but now i got to wait a day to get it fixed and if he can't get the right part to wherever he was going the next day i would have to wait till tuesday I got my phone back the next day and the phone works fine i just think the battery is now messed up.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Very expensive, and poor customer service. I recently had a screen repair by Cellolaris and the…read morescreen cracked, with no physical damage, a few days later. It was clearly defective and they refused to replace the screen, give a refund or discount charges. I would not recommend this business.