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    Cricket Wireless Authorized Retailer

    1.0 (1 review)
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    7 years ago

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    RozL M.

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    AT&T Internet

    AT&T Internet

    1.0
    (1 review)
    1.6 mi

    I can't believe what I did by accident yesterday! I pulled out an old laptop because I had so many…read morewindows open working online. I couldn't figure out why the fan kept coming on and the machine was lagging, but it's an old system, so I figured it was on its last legs. No - after about 5 hours, I noticed an icon moving in the top bar. For some reason, my Dropbox account decided to start to sync all of my files in the account. It used up 80GB of our ATT Wireless Internet - and we were only 3 days into the new month!!!! Of course, I've been on the line with ATT and went in to the store asking for some help. Yes, it was my mistake - nobody is questioning that. But, seeing as how we have 5 iPhones, Wireless Internet, and Direct TV - paying nearly $8000 per year for ATT services - I thought maybe they'd be able to help me out so we don't run out of data and end up paying an exorbitant $25 for each extra 10GB. But, no - after a very long time trying, of course they can't/won't help! What a lousy way to treat a longstanding customer! Things did not used to work like that back when business was more personal. That said, I did send them a note ensuring them that in the near future they will be losing me as a client for all of their services over a lousy little 80GB mistake (which costs them nothing.) Maybe Verizon? What a great place this modern world is!

    From the owner: AT&T is an Internet service provider in Petoskey with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

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    AT&T Internet
    AT&T Internet
    AT&T Internet

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    AT&T Store

    AT&T Store

    3.0
    (6 reviews)
    3.6 mi

    I would like to give a great "Thanks" to Carole at this AT&T site. We have been to this location…read moreseveral times over the years - setting up overseas service for trips to London and Paris for example - but we have never received better service than we did from Carole. Sometime about last Wednesday, my wife's iPhone 13 suddenly stopped showing any e-mails or allowing her to access them. She tried finding help online with AT@T and by phone with absolutely no help. Desperate, we drove into the AT&T location on the north side of Petoskey from up by Cross Village. Carole met my wife, introduced herself, asked questions about the difficulties she was having, and, within 15 minutes had identified the problem, found the missing e-mails, and totally resolved the issue. i want to give Carole a really big Thumbs-Up. Whenever we need assistance with either of our phones in the future, we will ALWAYS seek out Carole for assistance!

    After seeing AT&T response I did call the store and asked for the Manager. That was 2/27. The…read moremanager was not available but they assured me they were working on getting the account corrected and that the manager would be calling me. It s 3/10 and I have not received a call. The check to pay off the phones has cleared. I have not received an updated bill. I have received nothing other than email offers to purchase added AT&T products like tv etc. That isn't going to happen. I am cutting losses and moving on from At&t. I will not be posting any further on this matter. Ed D

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    AT&T Store
    AT&T Store
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    Gaslight Media

    Gaslight Media

    1.0
    (1 review)
    1.6 mi

    Our radio station used Gaslight Media for our Internet IP address and carrier for our internet. We…read morehad connectivity troubles in 2016 and cut them off, starting to use cellular service. Our engineer did the research and found out: "It appears the last documentation on the service side of this was back in January of 2016, **when a ticket was put in for a connectivity issue**. I doubt it's been used since them, hopefully they can refund payments that were made." Their technical rep told us, "My historical traffic data only goes back a few months. I cannot see when there was significant traffic on this link." We had a number of IP addresses at the Gaslight Media site. Our engineer replied to their rep: "...However, after looking this over, it appears that we are not using any of these IP addresses in Harbor Springs. Could you have possibly gotten us mixed up with another broadcaster at this site? We are using cellular service with a Craddlepoint router at this site. Can you verify that our Radio Network is paying for services at this site? And if so, can you check when the last time it had any activity on this drop?" Instead of auditing the historical outage and following up on the ticket that was put in for connectivity issue...no traffic went over their site after that... they just took our money for three and a half years, never even checking their end for any issues. We are so disappointed with the decision of management to allow us to take the $5,000 loss with no apology or reimbursement at all. I would NOT recommend them to any business for anything. Management is greedy and shady.

    From the owner: Gaslight Media brings custom design and development together with all the best features of your…read morebrand to develop a clear call-to-action website with stunning visuals, compelling content, integration of a booking engine and a user friendly navigation structure using the WordPress platform. We also offer Member/Business directory management, Online Ticketing system, and Event Registration management.

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    View from our Petoskey, MI Downtown Office

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    View from our Petoskey, MI Downtown Office
    T-Mobile

    T-Mobile

    1.0
    (2 reviews)
    0.4 mi
    Virtual estimates
    Shipping

    I called and spoke to a representative by the name of Bee. She was extremely rude and…read moreunprofessional. She shouldn't have a job dealing with customers.

    T-mobile-- this experience was a fail in my book. Specifically I am disappointed with the service…read morethat was promised and the results. The team was courteous and professional. I am a long time T Mobile customer and I went in yesterday to purchase a new iPhone 11. My old iPhone was old and had started to fail. I had to travel 2 hours to get to the store so I had planned to spend as much time as needed to ensure the transfer of information from my old phone was completed. When I arrived around 2 I was the only customer. Colby assisted me and after we completed the purchase, I told him I would run some errands while the new phone transferred everything. I told him and the other sales person that the most important thing was to have all of my information from my old phone transferred (photos/ apps/ contacts, emails, etc). I ran errands and after 45 minutes I came back. I was told the transfer had failed and they had to restart from the beginning. This was actually ok. I understand that things go wrong. I reminded them that it was fine, I had time, but the most important thing was to transfer the information. After about another 30 minutes my photos had transferred along with the contacts. I was told the apps would transfer in the next few hours. Today is the next day and NO apps have transferred and this really infuriates me. I have about 50 apps and I'm very unhappy that I was told the transfer would occur and it didn't. I stressed to them over and over that I wanted the information transferred and I had set aside several hours to do so. The emails didn't transfer either and I understand that I will have to automatically update all of these, but the apps? I was charged $20 for the transfer too. $20 to transfer my photos (which actually required me to download Google photos to do so so they could linked via the cloud) and my contacts). Fortunately I didn't do a trade in and my old phone is still operational, so I can continue to update my new phone with all of the apps from the old.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Cricket Wireless Authorized Retailer - mobilephones - Updated August 2026

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