I called and spoke to a representative by the name of Bee. She was extremely rude and…read moreunprofessional. She shouldn't have a job dealing with customers.

T-mobile-- this experience was a fail in my book. Specifically I am disappointed with the service…read morethat was promised and the results. The team was courteous and professional. I am a long time T Mobile customer and I went in yesterday to purchase a new iPhone 11. My old iPhone was old and had started to fail. I had to travel 2 hours to get to the store so I had planned to spend as much time as needed to ensure the transfer of information from my old phone was completed. When I arrived around 2 I was the only customer. Colby assisted me and after we completed the purchase, I told him I would run some errands while the new phone transferred everything. I told him and the other sales person that the most important thing was to have all of my information from my old phone transferred (photos/ apps/ contacts, emails, etc). I ran errands and after 45 minutes I came back. I was told the transfer had failed and they had to restart from the beginning. This was actually ok. I understand that things go wrong. I reminded them that it was fine, I had time, but the most important thing was to transfer the information. After about another 30 minutes my photos had transferred along with the contacts. I was told the apps would transfer in the next few hours. Today is the next day and NO apps have transferred and this really infuriates me. I have about 50 apps and I'm very unhappy that I was told the transfer would occur and it didn't. I stressed to them over and over that I wanted the information transferred and I had set aside several hours to do so. The emails didn't transfer either and I understand that I will have to automatically update all of these, but the apps? I was charged $20 for the transfer too. $20 to transfer my photos (which actually required me to download Google photos to do so so they could linked via the cloud) and my contacts). Fortunately I didn't do a trade in and my old phone is still operational, so I can continue to update my new phone with all of the apps from the old.

I went in looking for an SD card and was greeted immediately and asked if I needed assistance. I…read morewas directed to the correct aisle and then the guy came to me a few moments later and suggested I sign up for free to get a small discount. He was knowledgeable and directed me to a the proper SD card for my needs. I don't expect stores in this day to have employees that know anything about the products they sell. This was a welcome change.

So glad to have them nearby. Staff is always so helpful and friendly. For all my printing needs I…read moresee Ken in the back. He always takes such good care of me, and gets the job done.

don't bother with this location. They are of no use and a complete waste of time. Absolutely…read moreterrible customer service. We told them when we would not be home to sign for the new phones and that is when they were shipped. The order was canceled and now if we want to get new phones we have to do it all over again.

Do not trust this location. I spent more hours than I can say to simply get two new cells. an…read moreemployee told me I didn't have to do a trade in, told me to sell my old phone on Marketplace for $200 bucks. after I took his advice, I get a contact that I have ten days to get my trade in returned. I am screwed now. they will take zero accountability and help me.

This Locations has helped me and my mother for Years! I have never had a bad experience, every time…read moreI go in im always greeted with a smile!

Went in to get a new phone! My old one wouldn't turn on and was glitching. Amazing service from…read moreLyndsay and Brent! Lyndsay helped me choose a phone and recommended more compatible and better cost effective plans that would overall benefit me in the long run! She was very attentive, friendly, and answered and questions I had. I also was interested in the AirPods. Brent helped out with sharing the differences of the models and I'm extremely happy with my purchase on the AirPodPro's. He also took the initiative to see how much my old phone was worth incase I wanted to trade in, and told me how to maybe fix it back at home as it was stuck in a software update! No wait time, very happy with my choice of location : ) Thanks guys!

After receiving a quote online, I took my phone to the store. Chris had the phone fixed within 45…read moreminutes. Very fast and courteous service. The work also comes with a lifetime warranty. I highly recommend this place for phone repairs.

From the owner: Mi Mobile is Grayling’s only locally owned and operated cell phone store. With over 15 years of…read moreexperience, you can trust that we can solve almost any question or problem that you may have. Mi Mobile opened its doors in 2014 as a prepaid cell phone store that also specializes in the repair of all cell phones, tablets, game consoles, and laptops. Today we represent some of the top brands in the industry including Verizon Prepaid, Selectel Wireless, AT&T Prepaid, Cricket, Gen Mobile, MiMobileFi Internet, and more. Our mission is to provide the very best experience each and every time. We have great products at affordable prices that will save our customers money and make their lives better by providing them with a one-stop shop to solve tech problems, fix broken devices, save them money on their bills, and accessorize their devices.

I can't believe what I did by accident yesterday! I pulled out an old laptop because I had so many…read morewindows open working online. I couldn't figure out why the fan kept coming on and the machine was lagging, but it's an old system, so I figured it was on its last legs. No - after about 5 hours, I noticed an icon moving in the top bar. For some reason, my Dropbox account decided to start to sync all of my files in the account. It used up 80GB of our ATT Wireless Internet - and we were only 3 days into the new month!!!! Of course, I've been on the line with ATT and went in to the store asking for some help. Yes, it was my mistake - nobody is questioning that. But, seeing as how we have 5 iPhones, Wireless Internet, and Direct TV - paying nearly $8000 per year for ATT services - I thought maybe they'd be able to help me out so we don't run out of data and end up paying an exorbitant $25 for each extra 10GB. But, no - after a very long time trying, of course they can't/won't help! What a lousy way to treat a longstanding customer! Things did not used to work like that back when business was more personal. That said, I did send them a note ensuring them that in the near future they will be losing me as a client for all of their services over a lousy little 80GB mistake (which costs them nothing.) Maybe Verizon? What a great place this modern world is!

From the owner: AT&T is an Internet service provider in Petoskey with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.