Great service! most of staff can get you straight to what you need , they are very helpful, they…read morewill load anything very efficiently. Great prices on hot water heaters, and they are good ones. They have almost everything.

I've been doing business with Charlevoix Ace Hardware before they opened this location when they…read morewere downtown. My family loves Charlevoix Ace Hardware, they are our go to place for our home. Today I had an issue with a Scott spreader that I bought about two years ago from Charlevoix Ace Hardware. Mike Grabill took a look at it, and replaced it no questions asked. Keep business local! The level of service here far exceeds any of your expectations. Thank you Mike I'm sure I'll see you tomorrow.

I love this store! They used to be in Gaylord and I have bought several pieces of Jewelry there and…read morelove them. They have always been very nice and willing to work with me. I am looking for a diamond tennis bracelet and will be going there to buy it

My father took his signet ring here a few yeas ago to have it sized, which they did acceptably…read more They also polished the ring so thoroughly that they removed enough gold to render it useless as a signet ring. The ring went in with a flat top and was returned very rounded. This is sloppy work from what was once a trusted jeweler by my family. I suspect I will have to spend hundreds getting the ring restored.

Absolutely love Cooks, o have a problem, Derek and Co. always have a solution. Curtis is always a…read moreSunday favorite as well. They have everything but outrageous prices.

This place may seem a little daunting at first, but what a place!!…read more They have tons of useful inventory and the staff is very knowledgeable. I live 50 minutes from the big box store and 10 minutes from this establishment. Today, at 3pm on a Saturday, I needed a weird combination compression plumbing fitting. The gentleman on duty was able to understand my bad explanation and put a couple different fittings together for me that worked perfectly. I will be back every chance I get...

The owner was amazing and friendly and let us have a great experience at the store! Would recommend…read morefor everyone!

Our trip to kauffman's was absolutely wonderful and kathy was nothing short of amazing we bought a…read morelift chair on Saturday and after they delivered it the same day within a hour we got it in our living room and started regretting the purchase its a fantastic chair just so much bigger than normal and didn't match certain things and felt our little dogs would end up getting hurt by jumping up and down they were closed Sunday so I went back Monday to try to return nothing short of amazing had no problem pick another chair they picked up and delivered new chair can't give enough praise to the customer service and will send anyone and everyone to there store made us feel like family if we could give them 100 stars we would thank you for everything and a customer for life

My brother purchased a recliner chair for my elderly father. After one night my father decided he…read morewanted a different chair. Kauffman's exchanged it without incident. After another night my father decided he did not want the chair at all. Kauffman's refunded my father 100%. Both chairs were perfectly good chairs. The return had nothing to do with quality. Did I mention the delivery crew had to take the chairs up and down & up and down 2 long flights of stairs? I cannot say enough about Kauffman's customer service. Thank you for being so understanding and humoring a 98 year old man. They were so very kind. I will always shop at Kauffman's first in the future. They have earned my business for life.

I am deeply disappointed and outraged by the appalling experience my elderly father-in-law had at…read moreCraig Ryan in Petoskey. If I could give them 0 stars, I absolutely would. This establishment shamelessly took advantage of him, charging an outrageous $600 for items that would cost no more than $75-$100 at any other reputable shop. My father-in-law, who was traveling with us for a wedding, needed a bow tie and suspenders for a wedding that evening. Instead of being treated with the dignity and respect that any customer deserves, he was exploited like a desperate tourist. He told them that his son was getting married and that he had left his bow tie and suspenders back in Rochester MI. They laughed and joked that it would cost him but insisted he was in good hands. They were not kidding, about it costuhg him. They sold him suspenders that didn't even work with his pants, further highlighting their lack of integrity and customer care. They sold him cuff links that would have been maybe $50-60 at a men's warehouse which were not needed since his shirt had buttons in place already or optional slots for the cuff. They also talked him into buying much more expensive suspenders that didn't even work with his pants. Even as he checked out he nervously asked if the price was serious as it was over $600 and when he was told yes felt pressured into completing the transaction. It's disgraceful to see a business engage in such predatory practices, especially towards an elderly man in his 60s. This isn't just bad business; it's outright robbery. Shame on this store for their unethical behavior. I urge others to steer clear and take their business elsewhere. This store does not deserve your patronage. You guys are DISGUSTING! You should take back the two unused items at the least and he'll keep his $150 bow tie

Great men's store with high quality merchandise and reasonable prices…read more Excellent service. Locally owned and operated store.

Very rude. Treated my mother with such horrific disrespect. Would not recommend. Very disappointed…read more Was a long drive and he was so rude.

Nice selection of coins and paper money with great service from an owner who really seems to know…read morehis business. This is a great, small town hobby shop, located a little off the main drag, so it's kind of hard to find. I was surprised to see a shop like this in Petoskey, but pleased. I found this shop just before they closed one night while walking around downtown on vacation. I thought what luck, I love coins and there's a coin shop that I didn't even know existed! It seemed like a sign of the divine variety and so I walked in, hoping to find what I'd been looking for in vein- an elusive piece of Canadian silver that no one ever has and yet every coin collector desires. Well, the owner was very nice, had a wide breadth of information regarding coins and knew exactly what it was that I was looking for. Unfortunately, he did not have it. Yeah, that was a letdown, but he gave me some valuable tips and we talked coins and stamps for a bit and we told me he would be on the lookout for the piece I wanted if it came across his store eventually, even though I'm from out of town. I took down his information and everything before he closed for the evening. He was a great guy to talk to, very personable and intelligent. His store was organized well. He had a great variety of things to look at, just not the specific coin that I wanted to fill out a coin book of all Canadian silver. He had a lot of nice, rare items and the prices were pretty good. If you're a real coin collector, you're in in for the thrill of the hunt and love of the hobby, not trying to get the best price or low ball an owner. It's not a money-making hobby, it's a time consuming and money-sucking hobby and I know that. I do it because it's enjoyable. While his shop primarily was concerned with antique coins and paper money, he also had some old stamps, vintage jewelry and other antiques, plus coin and stamp accessories for hobbyists.

We were visiting from out of state and one of our bikes had the chain come off and get stuck…read morebetween the cassette and the hub. The service department went above and beyond to help us. They were very knowledgeable. Would highly recommend.

This is a real bike shop! They have been around for a really long time. The owner and the staff are…read moreextremely knowledgeable and well-versed on all bikes. Their service department is outstanding. They carry a ton of parts and offer a lot of services. They were able to service my bike very quickly. Their prices are the best around. Don't go anywhere else you will waste time and money. High Gear Sorts is in my opinion, the only bike shop to go to for new bikes and we're getting your existing bike serviced.