PC Medic and Scott are a poor excuse for a business. I have no idea how well they are doing but…read moresolely based on our experience with Scott, I can't see how they can be successful. Scott never responds to emails, doesn't return calls & has his staff give you bogus answers to your questions & concerns. We have a MacBook with a cracked screen that needed repair. Due to proximity, we contacted PC Medic in Marquette, MI. I called & got a price & a time frame for repair. All that was reasonable and fair. Fast forward 6 weeks & the laptop that was supposed to take 7 days to obtain the part and 1-2 days to perform the repair is now 6 weeks in and counting. What's the most frustrating aspect is the lack of communication & responses. When you do reach someone at PC Medic & you question what is taking so long, you get an attitude and deflections of how it's not their fault with a rude tone & zero accountability. You're running a business. If you want customers to return and be satisfied, you need to do much better. I don't know how they're in business with such unprofessionalism & incompetence. We will NEVER return to PC Medic. Gives all the hard-working and honest small businesses and people a terrible name. After my most recent email I sent on 09-26-24, I told Scott to cancel the service, and we'll pick up the laptop (since it's not yet repaired with no provided ETA). He's now holding our laptop as hostage & refusing to return it before being paid. He wants to get paid for doing NOTHING. Nothing has been done. This is illegal & authorities will be contacted, and complaints filed. The only thing that has been done is they've ignored, lied and insulted their customer. 9-26-2024 update: Scott finally responded to my 6 emails & 5 phone calls with an email that was insulting, rude, offensive, adolescent, immature & unprofessional. I will include his entire email for reference below. I'm certain he'll reply to my review and deflect, blame, gaslight, lie, insult & do everything but be accountable and professional. That seems to be the way he runs his business. Ironically, they're not BBB accredited. In fact, according to the BBB, they're listed as no longer in business. How ironic because they should be out of business, the way they run it. https://www.bbb.org/us/mi/ishpeming/profile/computer-repair/p-c-medic-0332-90015809 Below are emails I received from Scott. He's a clown & anything but smart. Some on yelp have referred to him as a tool. A tool is a great adjective for Scott along with clown. Email #1: "After I send you this email, I'll research your work hierarchy and will contact your superiors. I've been in business for 27 years and nobody has been quite as ignorant to me or my staff as you've been. You haven't heard from me, because you don't deserve to. You've been a bit of an asshole to multiple staff members of mine so no, you're not high on my list of people to give my attention to. The situation has been explained to you and to the customer (not you). Ironically we should receive the part tomorrow and will deal with the end-user from here on out. Unlike you, she has been quite pleasant to work with. I hope you felt great when you were getting mouthy. Next time, don't call us. Instead, go to one of the many reliable places available. I will be following up on contacting your employer. Scott Martin (I'm the guy with his name on the building). Martin Sports d/b/a Pc Medic" Email #2 (This is his response, after I told him to not touch the laptop and we'll pick it up and take it elsewhere for repairs. He's now keeping it hostage until he's paid): "You seem pretty upset, that's unfortunate. But this is how it works. The laptop that isn't here in your name is already apart. Disassembled. It is against our policy to return equipment in that state. Plus, Technically you are not the customer, you didn't sign the intake sheet and you have never paid us a dollar so you have no leg to stand on. The actual customer can work out payment details with you but rest assured, it will not leave our shop without being paid in full. Our time isn't free and you've taken quite a bit of it. File your complaint. We have everything digital. Plus your response is going to be reddit gold. Play with fire and you'll get burned." Email #3 (after I repeatedly told Scott to not touch our laptop and return it as is. It's not repaired, and we no longer are interested in letting PC Medic touch our laptop. They're anything but competent and qualified. Scott Martin clearly has complex and confidence issues and likes to flex and pound his chest where and when he can): "It's already in a state of disassembly. We cannot and will not release it in that condition without a written release of liability and payment due. As I said, my time is not free and you choose to continue wasting it. Call who you must because we do things differently here in Michigan. We'll do this my way.

Broke my phone on the way to negaunee, and when I was eating at McDonald's, dropped my phone onto…read morethe road, SHATTERED it, and brought it here. Haven't heard of it for 3 WEEKS, and the owner, Scott, was extremely rude. They couldn't fix it apparently, when I went to transfer the data, had to put in a "code" from the iPad. Got half of the data transferred to A DIFFERENT IPAD. If you need a device to be fixed, don't come here. Thanks for reading my review, have a great day!

Would give zero stars if I could. Yes, this is one of those reviews. Went to this business to fix a…read morebroken screen, filled out paper work with contact info and spoke to whoever was managing the front desk and was told I'd be getting a call within 3-4 days but never heard back. Called a week later to be told that the part was never ordered and there was no record of me ever being there and am still waiting to here back from customer service almost another week later about their poor service. I would STRONGLY recommend people to avoid this business.

Very impressed with the service I received. I brought my phone in to be fixed and then found out we…read moreneeded another part. They had the part shipped overnight for me and went out of their way to return my phone to me the same day. Will be doing business with them in the future.

Very poor customer service! I just waited in line at this Verizon store for over 15 minutes. The…read moreline never moved and no one came to say anything or check on the customers in line. Verizon associates in other areas of the store gave no greeting and didn't make eye contact. I'm just trying to get information about returning a phone. So frustrating!

Michelle provided overarching outstanding customer service with our iPhone repair needs. Michelle…read morequickly diagnosed our issues, offered solutions and provided us guidance based on experience. She Rocks. Michelle is an outstanding technician and a credit to Verizon Wireless - Marquette. Give her a pay raise!!!

I put together a decent computer for my cousin last year. An AMD socket 939 4600+ dual core CPU,…read moreEpox 9NPA3+ motherboard, two gigabytes of DDR 400 RAM, an Nvidia 7900 PCIE video card, and Seagate 500 gigabyte hard drive. These were all used parts (with the exception of the hard drive), but in good condition. Sadly, after only having it for about nine months, it began to have some problems. Since I live so far away, I advised her to take it to a nearby computer servicer to have it checked out. So she brought it to Computer Mechanix, and they diagnosed it as having a bad motherboard. I was a little suspicious of this diagnosis, but I sent her a spare motherboard/memory/CPU combination that I had. I didn't ask what they quoted her for the swap. Some time went by, and I finally asked her if she had ever had it repaired. She told me that she was still saving money to have it done. I asked her what they wanted for swapping in the replacement motherboard, and she told me the quote was $320.00! I had her ship the computer and the spare motherboard combo back to me, and I would do it for her. Three hundred and twenty dollars to swap a motherboard and reinstall the customer's copy of Windows seems somewhat high to me. But I've never had to pay anyone to work on my computer, so maybe that is about industry standard. But here is the sad part; within a half an hour of pulling it out of the box, I had determined that there was nothing wrong with the motherboard. The failing component was the video card. I swapped in an Nvidia 9500 GT card, and the computer worked perfectly! If they had bothered to do the job she paid them to do (correctly diagnose the problem with her computer) they would have discovered that, sold her another inexpensive video card (maybe $100.00 parts and labor?) and she would have had her computer back months ago. People like myself have spare parts lying around, which makes it easy to diagnose a hardware issue such as this. People like my cousin do not, and have to rely on businesses such as Computer Mechanix to do it for them. I am an amateur, and I found the actual problem in less than an hour. My advice would be to take your computer somewhere else if you need to have it serviced.

The guy who helped me stay late and made my laptop run sweet. His name is Eric , Great guy!read more

Excellent! Look no further. They have a mobile tech center that can go anywhere in the Keweenaw…read moreand beyond. It is a mobile technology center on wheels. There is nothing like it in the Copper Country. They do a great job with Starlink installations, computers, networks and just about any other IT need. They specialize in IT for business but take on just about anything. They have an excellent team. They sorted out a lot of misconfigurations that were done by another IT firm. They also pointed out how we were being overcharged by this other company and saved us a lot of money.

From the owner: Northern Glow Technologies illuminates the path to your IT success, bringing clarity, connectivity,…read moreand innovation to your technology needs. Backed by over 15 years of hands-on IT experience, we’re more than a service provider—we’re your trusted technology partner. Whether enhancing communication, securing your devices, or optimizing your digital infrastructure, we brighten your technology experience with seasoned expertise and unwavering dedication. Let us light the way to a smarter, more connected future. We come to you with our mobile tech center!