I made the mistake of ordering a range from Lowe's, and after shipping being delayed twice, I…read moredecided to give up on that and stopped into Chuck's to see what they had. I definitely should have just started at Chuck's. The salesperson, Dan, was incredibly helpful. I figured I'd be rangeless for at least a week waiting for it to get installed, but to my surprise he said they could get it taken care of that day. Sure enough, two hours after purchase it was being delivered to my house. The delivery guys were very professional, and had it all setup in around 10 minutes. They also went over all the features with me, which was nice, because these new appliances are all kinds of fancy. If you're looking at upgrading, don't make the same mistake I did and stop at Chuck's first. After my experience I can't recommend them enough.

Very disappointing experience. Asked to see if they had a Bosch 800 series refrigerator on display…read morewith a glass paneled door (seen on their website). Salesperson (never introduced himself) said he never heard of it. Asked a second question - we had previously purchased a small, bar refrigerator/ice maker from Chuck's that is not working well and needs repair. He said, "was it U-Line?" Yes, we say. His response we don't repair those...call Tri-Lakes Repair. Ugh....

I will never have my appliances service by anybody but them. I had an issue with the Frigidaire…read morestove I bought at Lowe's. I called Frigidaire they set up an appointment but they said call TRI Lakes appliance repair. I called and spoke with Tammy, there she actually got me in two days earlier for the repair. She was extremely helpful in setting up the appointment and making sure that she had the information so that it would be only one time I gave her the model and serial number. She is responded back to my emails even if it's at 7:00 or 8:00 at night. They set up the appointment with Brian. Brian came out with all the parts necessary to repair it but the number for the some of the parts were not even in Frigidaire system yet he put in the ones that it showed going in there but they did not work because Frigidaire had not the updated parts for the new model. Brian walked me through the process for getting Frigidaire all the information needed for this to be completed. Brian called it the day before to confirm appointment and said he would be out later in the afternoon to make sure the parts came in for my new Frigidaire oven. The parts came in but he came early when he got the parts and it said a 5:00 came at like 3:00 and called me on the way. Great guy. Both Brian and Tammy help me with Frigidaire and getting and taking care of my oven and warranty issues. This is a great company great customer service, great service people. I wish all the companies I ever worked with or as good as them. I lived in a 40 unit condo complex and was the board president and head of Maintenance. If all my vendors were as good as them my life would have been easy. I don't know what more to say again great company great service and knowledgeable

Tri-Lakes came when I could not find anyone else to fix my JennAir. The owner was honest about the…read morerepair and gave me good advice. I will definitely call on them again.

Brian at the pro desk was awesome! I had an entire list of stuff to build a big deck and he was…read moregreat at getting everything together and answering my questions. He got my entire order in promptly. Although i dont receive my order till next week, I am confident he did a tremendous job getting everything lined up. Thanks Brian!!!

People are so busy working within the store. They can't help us. We went to buy flooring prepared…read moreto spend close to $8000 and nobody could help us. They were too busy putting rolls of carpet on their stands. When going to customer service she said well it's gonna take some time. I don't know if anybody's here to help you. I told her to forget it we were going to Lowe's. How bad can it get?

I stopped by the Harbor Springs showroom a week ago and talked to the saleslady. I am in need of a…read moregas range and was told to look online at the different options, then get back to them. I called yesterday morning (9:30) and the voice prompt told me the best way to reach her was an email or text. I decided to send an email with the three different ranges I was looking at and the questions I had, hoping that would make it easier on her end to find the answers and get back to me. I waited all day-no response. So I called at 4:00pm and again, had a voice prompt giving me the instructions to leave a voicemail, email, or text. I left a voicemail and asked for her to please give me a call. I waited until this morning to hear back and still nothing. So I just called Lowe's and ordered one. I guess Witbeck's do not need my business. I tried going local, but Lowe's fulfilled my order in 5 minutes. I do not understand the mindset of this business. As I look at other reviews, I see I am not the only one with issues.

We purchased $53,000 worth of appliances from Witbeck. Within 9 months our dishwasher stopped…read moreworking. The company in our area that provided warranty service for the dishwasher went out of business. We reached out to Witbeck to help us find a solution. Our salesperson repeatedly told us that the matter had been escalated to a service coordinator downstate. A month later, we've heard nothing from Witbeck or the mysterious service coordinator. There has been no communication in terms of what steps are being taken or what the resolution is. Terrible service after the sale!

Our trip to kauffman's was absolutely wonderful and kathy was nothing short of amazing we bought a…read morelift chair on Saturday and after they delivered it the same day within a hour we got it in our living room and started regretting the purchase its a fantastic chair just so much bigger than normal and didn't match certain things and felt our little dogs would end up getting hurt by jumping up and down they were closed Sunday so I went back Monday to try to return nothing short of amazing had no problem pick another chair they picked up and delivered new chair can't give enough praise to the customer service and will send anyone and everyone to there store made us feel like family if we could give them 100 stars we would thank you for everything and a customer for life

My brother purchased a recliner chair for my elderly father. After one night my father decided he…read morewanted a different chair. Kauffman's exchanged it without incident. After another night my father decided he did not want the chair at all. Kauffman's refunded my father 100%. Both chairs were perfectly good chairs. The return had nothing to do with quality. Did I mention the delivery crew had to take the chairs up and down & up and down 2 long flights of stairs? I cannot say enough about Kauffman's customer service. Thank you for being so understanding and humoring a 98 year old man. They were so very kind. I will always shop at Kauffman's first in the future. They have earned my business for life.

Absolute worst experience ever with any kind of service I have ever had. We were supposed to have…read morecarpet installed and their installers have cancelled or been a no show 5 times. Lowes claims there is nothing they can do, how about get some different installers. Lowes should be embarrassed by the service they provide or should I say lack of service. I will be taking all of my hardware business to a different store.

Cottage refrigerator crashed. Needed a replacement fast. Ordered one online, everything was set…read more Popped into the store to see what I had just ordered. Allison (Allie) offered to help and in the process she discovered the system goofed up the delivery date. She fixed it, referred it over to Randy and together they got us scheduled for EARLIER than we expected. When was the last time that happened!!! Randy even called back to confirm. Thanks both for the great service!!!

I have never been treated so rudely in a business in my life. The parts counter staff was rude,…read moredismissive and completely unhelpful. They kept talking about their call center and how individuals call the call center and they have no control. They were annoyed by my lack of knowledge and annoyed to help me. They gave a minimal effort with rolled eyes and snarky tones. I was seriously about in tears trying to get a simple part and I am not a baby by any means.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Petoskey, MI. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Very happy with my purchase today! Top load Washer that all the other stores had but ABC's offered…read morethe lowest price. Then, got me a next-day delivery for far less and quicker than the other stores in town. I didn't experience ANYTHING negative about the staff or management! MJ and Michelle are FANTASTIC people who genuinely went above and beyond to make my experience as seamless as possible!! THANK YOU BOTH SO MUCH!!

I went here last week. They have good products at reasonable prices…read more For electronic appliance buyers, you will love this place! Pros: Cheap! Friendly staffs Cons: it's quite small!

This is my second purchase here, and will be my vacuum store in Northern Michigan forever. The…read moreowner gives you personal knowledgeable information on the many choices you get at his store. I chose Riccar again because of the quality, and also made in the USA. If you buy at a big box store, you may as well flush your money down the toilet. They do not carry quality brands like The Sweep Shop. Buy local, Buy American

I tried to go to Sweep Shop today. It's Saturday, and this ad said they were open on Saturdays from…read more10 am until 2 pm. Not so! Please update the ad.

great people. Experienced and helpful. They go out of their way! Don't shop anywhere else.read more

This is a great place to get practical stuff to fix up your house. I am really glad that downtown…read moreBoyne City still has more than one hardware store. The smaller places have people that are friendlier and more knowledgeable than the big box stores. They let us bring our dog in there when we're doing errands and walking around downtown. There was one Valentine's Day celebration when the downtown merchants were giving out prizes to the kids, and Boyne City Hardware gave our dog a nicely wrapped mini-baggie of dog biscuits. Thanks, guys! A pleasant place to get the stuff you need anyway.