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    Ferguson Home

    1.0 (1 review)
    Closed • Closed
    Updated 3 weeks ago

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    4 years ago

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    Molly M.

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    Tri-Lakes Appliance Repair - Come Prepared!

    Tri-Lakes Appliance Repair

    4.5(8 reviews)
    4.2 mi

    I will never have my appliances service by anybody but them. I had an issue with the Frigidaire…read morestove I bought at Lowe's. I called Frigidaire they set up an appointment but they said call TRI Lakes appliance repair. I called and spoke with Tammy, there she actually got me in two days earlier for the repair. She was extremely helpful in setting up the appointment and making sure that she had the information so that it would be only one time I gave her the model and serial number. She is responded back to my emails even if it's at 7:00 or 8:00 at night. They set up the appointment with Brian. Brian came out with all the parts necessary to repair it but the number for the some of the parts were not even in Frigidaire system yet he put in the ones that it showed going in there but they did not work because Frigidaire had not the updated parts for the new model. Brian walked me through the process for getting Frigidaire all the information needed for this to be completed. Brian called it the day before to confirm appointment and said he would be out later in the afternoon to make sure the parts came in for my new Frigidaire oven. The parts came in but he came early when he got the parts and it said a 5:00 came at like 3:00 and called me on the way. Great guy. Both Brian and Tammy help me with Frigidaire and getting and taking care of my oven and warranty issues. This is a great company great customer service, great service people. I wish all the companies I ever worked with or as good as them. I lived in a 40 unit condo complex and was the board president and head of Maintenance. If all my vendors were as good as them my life would have been easy. I don't know what more to say again great company great service and knowledgeable

    Tri-Lakes came when I could not find anyone else to fix my JennAir. The owner was honest about the…read morerepair and gave me good advice. I will definitely call on them again.

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    Tri-Lakes Appliance Repair - Refrigeration repair

    Refrigeration repair

    Tri-Lakes Appliance Repair - Tammy Roerig and Janet Schichtel

    Tammy Roerig and Janet Schichtel

    Tri-Lakes Appliance Repair - Dishwasher Repair

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    Dishwasher Repair

    Witbeck Big George's Home Appliance Mart

    Witbeck Big George's Home Appliance Mart

    1.0(3 reviews)
    0.6 mi

    I stopped by the Harbor Springs showroom a week ago and talked to the saleslady. I am in need of a…read moregas range and was told to look online at the different options, then get back to them. I called yesterday morning (9:30) and the voice prompt told me the best way to reach her was an email or text. I decided to send an email with the three different ranges I was looking at and the questions I had, hoping that would make it easier on her end to find the answers and get back to me. I waited all day-no response. So I called at 4:00pm and again, had a voice prompt giving me the instructions to leave a voicemail, email, or text. I left a voicemail and asked for her to please give me a call. I waited until this morning to hear back and still nothing. So I just called Lowe's and ordered one. I guess Witbeck's do not need my business. I tried going local, but Lowe's fulfilled my order in 5 minutes. I do not understand the mindset of this business. As I look at other reviews, I see I am not the only one with issues.

    We purchased $53,000 worth of appliances from Witbeck. Within 9 months our dishwasher stopped…read moreworking. The company in our area that provided warranty service for the dishwasher went out of business. We reached out to Witbeck to help us find a solution. Our salesperson repeatedly told us that the matter had been escalated to a service coordinator downstate. A month later, we've heard nothing from Witbeck or the mysterious service coordinator. There has been no communication in terms of what steps are being taken or what the resolution is. Terrible service after the sale!

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    Witbeck Big George's Home Appliance Mart
    Witbeck Big George's Home Appliance Mart
    Witbeck Big George's Home Appliance Mart

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    Ferguson Home - kitchenandbath - Updated October 2026

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