Rates have not risen within the last 20 yrs. I've been with them. 1 thing. If your bill is not paid…read moreon due date...your service WILL be cut off for certain, no question.

The staff is incompetent. They do whatever they want, adding or removing accounts without your…read moreauthorization. They lie to you, telling you they have free promotions, and then end up charging you for those promotions. I'm investigating how I can report them to the consumer protection agency in the state. Because they're stealing from you without you even knowing it. And when you go to complain, they play dumb, just saying "that's what the system shows," etc. I spoke with the manager, and he doesn't care about your situation. He pretends to help but doesn't solve the problem; he only gives you options that create other problems. Because you have to go back and practically yell in his face about how stupid they are. They're useless, completely incompetent.

I had a wonderful experience at the Laveen store thanks to Alex. He was incredibly helpful,…read morepatient, and genuinely took the time to listen, even as I rambled a bit. I'm going through a tough time right now, and his kindness and professionalism made the whole process so much easier. It's rare to find someone who not only knows their job well but also shows real empathy. Thank you, Alex, for going above and beyond. Verizon is lucky to have you!

I've come into this store on multiple occasions based on proximity to my house. I question my…read moresanity each and every time as the competency and professionalism of the staff is always subpar at best. If it's not one thing, it's another over here. Enter at your own risk and keep high expectations in check at the door.

The girl in the stor told us my little brother was approved for 1500 and then tried to charge 300…read moreto activate the phone , we knew she was lien i said no thanks and went down the street and go two iphones and paid 109.87 on each one and a applr watch was added on for free .... im under the impression if i was hispanic she would have helped me no issue but since we where black she thought we didnt know our shit and tried to rip us off .... i went back to ask why but lost interest and just know she was trying to scam me

Awful customer service & no manners .The girl we asked assistance for to pay a bill was very…read moreabrasive and rude for no reason .

Shitty customer service can't answer any Damm questions. Manager never gets back to you. They tell…read moreyou what you wanna hear in order for you to switch carriers.

I went today to cancel my WiFi 5g and Nate was a wonderful help. I was in and out fast and the…read moreservice was friendly and professional. Thank you again Nate!

The service was very professional and very fast. Saved about $40 compared to what I would have been…read morecharged in Chandler or Scottsdale. Highly recommend this place.

Very friendly and helpful! I have had my phone fixed here and also picked up my wish packages.read more

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Overcharged & Humiliated -- Seniors, Stay Away!…read more Review: My mom (late 60s) was charged $100 incorrectly during a purchase at this location. When she politely pointed it out and asked for a refund, the employee on duty refused to correct the error, stood over her in a threatening way, and told her he was going to call 911 to trespass her out of the store -- instead of doing basic customer service. She left shaken and embarrassed, and later that day she fell and injured herself because she was so upset. I went back the next day to get this sorted and asked to speak privately with the manager on duty. He shrugged, said he "already knew what happened," refused to review the security footage, and would not contact the other customer for clarification. No attempt to refund her, no compassion, zero accountability -- just dismissal. This wasn't a misunderstanding that they tried to fix. It was arrogance, intimidation, and outright negligence toward an elderly customer. If you enjoy gaslighting, being talked down to, and leaving the store with less money than you walked in with -- this is your spot. Otherwise, run the other way. DO NOT USE THIS LOCATION!! BEWARE OF SCAMMERS!!!

I'm here to pay my phone bill I called before I came in and asked if they are accepting cash for…read morephone bills and they said yes come in little did they know I was next door at donut shop 2seconds away I walk in to pay my bill cash and they tell me there systems are down and they are busy so I gotta wait for idk what , now there telling me there not accepting cash , I'm TELLN you these dumb ass people think there smart n they are dumb asf

Both the Grace of God and at times the bane of our existence is the technology and devices we use…read moreto quickly and effortlessly communicate, and access services such as maps to find our way around, interact with others, learn, place orders, and stay abreast of the latest news. Every so often the companies who manufacture the magical devices used to sustain and propel our lives forward releases a new model. In my particular case the new device is the Samsung Galaxy S20. Irving had everything at his fingertips to quickly and efficiently replace my age impaired two year old device with a shiny new model. The new model has several new features, much faster access to the Interweb, and of course it has new technology to take better pictures and movies. Within 25 minutes from my arrival at the store, and from the comfort of a well designed modern artsy chair, Irving had the new device suitably ordered, and the transaction details complete. The operation of the store is very efficient. No more cash registers or noisy printers. Just two handheld wireless devices per employee. The only other item I could have wished for was a great cup of coffee during my visit. Thank you Irving and AT&T for a seamless experience and the fresh device to make my life easier and more enriched.

Today, I visited this location with a few questions I had in regard to some unfamiliar fees posted…read moreon my bill. My experience was more than exceptional! Brad and his colleagues went above and beyond. Truly, nothing short of polite, patient, informative and extremely accommodating! Thank you so much for keeping my experience with AT&T pleasurable

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!