The team member Tim sucks not good customer service and he can't even do his job right I went there…read moretoday to pay my bill and see if I was eligible for an upgrade but he just didn't do his job good at all

The service was very good. But recently I tried to switch carriers over to Verizon because I needed…read morea new phone and is cellular tried to charge 50 extra dollars that Verizon didn't. So when I tried to switch today Verizon needed my account number. The man at us cellular gave me the WRONG account number. I figured no big deal he probably wrote it down wrong. So I called the us cellular customer service and they gave me a completely different number. Absolutely none of the numbers were the same. So if your going to join us cellular I would say stay with them or it'll be a pain in the butt to switch carriers later.

went in there with a cluster F*** of an issue. got seen right away which was nice. spent 4+ hours…read morethere while the employee Marco worked his hardest to unF*** everything that had happened. he handled it like a boss. it seems like the whole team jumped in to help and each person played a very important role. the whole team deserves an applause!

Was having trouble with my phone setting it up. I was referred to Clearlake store to help me. And…read morethat is just what I received. Great customer service wonderful help Marco and Sebastian were amazing. Very helpful. I highly suggest if you have trouble with your phone come on in they will fix it for you.. this day and age customer service is so important and a lot of people just let it go but not in this store. Great customer service.

Customer service was satisfactory. The guys who helped me knew the phones they were selling and…read morehad a thoughtful answer to any question I asked. Contract sign up wasn't pressured, but was rushed, I don't think they realize or respect that a new contract is a multiple thousand dollar obligation and as such takes a little contemplation. (not that this retailer is different than any cell provider). I can live with this, I did my own research before going in, but if older folks are helped this way, I would expect a much higher level of frustration. By no means was it like buying a used car from a guy in a plaid sport coat, but it didn't feel like I was buying a $5000 product, it was more like a $100 purchase) The service level deserved 3 and 1/2 stars if if was available. The reason I gave three stars. The phone and tablet selection SUCKED! Nothing is in the store, you can't put your hands on the real products, just cardboard cutouts. When I spend $5000 on a phone & contract (two year plan, two phones) I want to look at and touch what it is that I'm buying. It's not just the iPhone that isn't there, almost nothing in terms of smart phones or tablets in any brand is there to touch, turn on, and try out. If you have to have an iPhone, Verizon is the only "brick and mortar" player in Clearlake.

I left 2 watches with Don (employee) on December 1st to have the batteries replaced. After 2 weeks…read morewithout hearing from them, I called. No answer. I have observed in the past that they would not answer the phone if they were busy. So, finally I decided to go there. There were "for sale" signs on the building and it was closed. I did find a cell phone number posted on the building. I have been calling that number regularly and leaving voice mail with no response. I then called the listing agent for the property. He said he'd see what he could do. I called him again today (Jan 4) after a week. He complained that I called too often and hung up on me. I have made it clear in my voice mails that I just want my watches returned. I don't care if the batteries were replaced. Apparently, Don didn't know that Danny was closing things down when he took in my watches. Don was to have surgery the following day. They are not entitled to keep my property and just ignore me.

Worst service, ever. 10 days after leaving my laptop with Clearlake Electronics, they had not even…read morelooked at it. I never even recieved a phone call. I did call them after a week to check and was told it hadn't been looked at yet. So, after 10 days I took it to Konocti Compters in Lakeport and it was repaired - same day.

Excellent professional service. Absolutely pleased with the…read morework Kirk did! He is the best!

Had my cell phone looked at and did a great job of why my cell phone was not working properly…read more Thank you for your help and service

Fast and knowledgeable about computers. Was able to figure out the issues while I was there and…read morecleared all issues that was making my computer clean again. Friendly and could explain everything in an easy to understand way. Good value as well. Thanks David

Went in because I could not get a new computer to boot up. They helped me extremely efficiently and…read morepointed me to the issue. We worked a fair price and fixed it. They were very friendly and had perfect service I would recommend the store to anyone with computer issues.

update, now a solid 1 star review. after a 4+ hour long outage on 10/16, there was a 14+ hour long…read moreoutage that affected hundreds if not thousands of subscribers on the northshore of Clearlake. this means people cant even call 911!! i got 2 different stories when I called into customer care, one saying maintenance one saying a fiber cut. what would remedy this? provide fail over modems. harden your network. stop putting cheap bandaids on repairs. improve your ability to repair all of your network. segment your network so outages are less impactful. work with local agencies to get Nixle notifications out to affected phone users. hold people accountable for failure to resolve network outages. lastly, i would like to see your advertised reliability metrics posted for review. i ended up buying internet service from another company and will reduce my MediaCom plan to the lowest/cheapest rate available until MediaCom can prove they're reliable.

Terrible billing practices! I paid on time every month for 4 years. When I cancelled they tried to…read morebill me for an extra month and then, even though I had called and cancelled in Feb and returned all their equipment they tried to charge me till March 16th because that's how long it took them to come out to our service box to disconnect. I called twice, was told the charge was removed, only to have it keep appearing. Luckily I had removed my autopay so they couldn't just take the money. Their service is prone to outages and I got Starlink for less than half the monthly price. I would steer everyone away from them. Do not use their service.

Andrew was amazing. He was helpful, patient and knowledgeable about the internet issues we were…read morehaving. He was great!!

Message: I am writing to tell you what a great job Valley Internet has done during these terrible…read morestorms! To keep the network up and running with no sun, historic downpours and floods is nothing short of remarkable. We still feel lucky to have good Internet here in Pope Valley without having to plunk down hundreds of dollars for Starlink. So Ofer, Joe and all the rest of great people at Valley Internet, keep up the great work!

Great job, nice guy very happy really cool system not a cheap deal but excellent work costs abit…read more Would use for more stuff.

I went there to have some work done on my new car, they never called back like they said they…read morewould. They lied, very unprofessional.