Be very careful how you respond to me as well, because FAFO season is in full effect, and I have no problem switching carriers and ditching verizon altogether. IF I COULD GIVE YOU NO STARS, I WOULD!
Absolutely disgusted by this store and whoever you are that answered the phone on tuesday june 13th around 7:20PM is a bitch and needs to be fired. Dont fucking tell me one thing and do another. "We don't deal with people over the phone?" WE WERENT LOOKING TO BUY a phone BUT TO FIX ALREADY EXSISTING SHIT! YOU WERE TOO STUPID AND IMPATIENT TO GET THAT! THE CUSTOMER IS ALWAYS RIGHT! OR DID YOU FORGET I PAY THE BILL? What is the point of having an account if you can't verrify it? And if you can't do anything for me at this store, then my information needs not to be stored there for privacy and safety reasons. 2 can play at this legal accountability bullshit! SO wtf are you selling phones for if you do not know how to use them? Your social skills suck, your bedside manner is horrid, you can't compute English, code, or let alone trouble shoot shit and all I did was make a call. I will not be coming back to this store any time soon, and in fact, you pissed me off so much that I may be considering taking my money elsewhere! Permanently. If you continue to piss me off-we can get legal! Your software updates are horrible, the samsung z fold 4 is a piece of heavy chunky shit-can't swim (not waterproof) with really nothing good going for it, but a gaming screen that has to be programmed seperately from the interface on the front. My volume restrictions keep getting touched by a third-party bullshit restrictions and Tos. I can barely hear anything on speaker. It's pretty bad when I have to bluetooth a set of external speakers or jbl to hear! The workflow is absolutely garbage, and with a calendar that likes to fudge your appointments and their times from start date to 20 years in the future, I will never be anyware on time. The phone freezes and struggles to catch itself. Shit battery life and n9 charger with sale of phone/s which they did not discuss until phones were paid already (That employee left your store, hmmm wonder why?) It is completely hackable and not secure. Your verizon up rewards are a scam! I still have yet to get my 4 fandango tickets cause they screwed up on their end with promo third party. Thanks for fucking up a birthday gift! Yes, after 8 hours and other means of reaching out through channels, I was not able to fix this either. This means that by July, almost 6 months to a year out, I can eventually get a new scam proposal. Isnt that great? Their contract with Apple is completely fucked up! The music doesn't stream the same and drops out differently-fades in and out of songs without listening to them completely before changing, sends to top of list, and wastes time in lists only on android!!!! Which you dont tell that either. Lots of lies really. Google play game pass is not included even though they say it is as it keeps asking for payment on one of the phones, and both have the same plan? Tf? Mobile hotspot likes to self turn off even sometimes seconds after turning it on-I travel all over state - so this is a big problem for never being able to connect to 5/6g in movement. Especially when Hulu is also a fucking mess! I had hulu with no ads and was told that I could switch over with Verizon with no changes, and now, for the last year, I've been stuck with ads. Bullshit and lies! Awwww and let's not forget 2 factor authentication! People do not put that shit on your phone! it is for them and not us. I was locked out of 256 accounts and only claimed back less than half of them! They took my over 2000$ iPhone 12 pro max with max gbs at time and an iPhone 7/8 on trade-in for these garbage phones I have now and are not worth what I'm paying for them. (THEY COST LESS NOW!) dwindling my trade-in value against the account but not in full. They scam you and steal your devices and lock you into a contract that is botched and breached from start. They are lucky my disabled child has such extensive medical because if I wasn't so busy as a single mom trying to be in multiple places at once for her, we would have squared up already! Not in this pathetic excuse for a non-professional business space front! We would have already met up in a court of law where I'd mop the floor with your -hand over fist, poor ass choice behaviors! A poorly managed store, obviously, who doesn't care about its customers. Your people need training. All stores should be trained well enough to provide excellent care services over the phone, and if not, either shut down the lines or close the store, as it is not a good look. read more
