I never had a reason to go to Cell Geeks until yesterday, November 4, 2024…read more My 10-year-old has an iPhone. It wasn't my choice. It was given to her several years ago behind my back by her dad, my ex-husband. This kid is a phone dropper. It's a wonder how she hasn't cracked a screen until recently. The guys who work here were welcoming and assistive as soon as we walked in. In less than 10 minutes, her screen was repaired. The price was a bit steep at $138.87 charged to plastic, but I'm relieved it's replaced and there were no issues. Plus there was a 7-day warranty if any issues did arise. They sell tons of other items... screen protectors, phone cases for a variety of brands & generations, perfumes, colognes, toys, jewelry & more. Free parking in a plaza across from the Home Depot. Thanks, Geeks.

Excellent, fast service in repairing my cell phone, plus a great variety of products in the store.read more

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I simply wanted a phone. I was shocked at how rude the salesclerk was. I have no intention of…read moreever using this phone service if they treat people so poorly

Way to expensive and slow.worst service ever. I recommend sprint. Sprint is awesome.sorry but its…read moretrue.

Been a Customer of ATT for 20 yes and this Store is using a type of Blackmail to resolve disputed…read moreDirect TV charges. Would not allow me to purchase second line service unless Direct TV bill is paid. I am filing a complaint with the FCC, Consumer Protection Bureau and going to consult with the Local District Attorneys Office to see if under the State Blackmail and fraud statutes can be held liable as ATT no longer owns this debt and it is under Legal proceedings.

I had such a complicated problem and they were able to help me so fast! GO to gizel (I believe…read morethat's her name) she is amazing and will go the extra mile to get your problem solved! I am so glad I went there and got my problem fixed. They were so great at answering my questions and getting my problems fixed. I really didn't have to wait long but I guess it varies at different times of the day. Overall, great service and awesome customer representatives !

I don't even want to give this place one star because their service and professionalism was awful…read more Not only was I charged $10. over the usual fee to replace an LED light screen, they smudged the front camera lens that makes my face look blurry when I FaceTime and after they applied the screen protector, some of the glue got inside the phone and made a pea size black spot on my screen where the camera lens is located. When I went back to complain about the black spot on my screen plus other issues I was now experiencing, they said they couldn't do anything about it because the technician applied the screen protector out of courtesy. They would not budge to help me in any way except buying another new LED light screen even though I had a one month warranty. Stay away from this business because they will not honor any warranty and they will not stand by their work especially they messed up.

So, let's talk about this place real quick. I don't think it deserves all the hate it gets;…read moreparticularly from over zealous customers who base their ratings on one single experience. Meanwhile, I've been to this place at least a few times and feel more apt to discuss what works and what doesn't. First of all, their pricing seems very fair. Especially considering I called a different cell phone repair shop up the street (which is frickin impossible to find, btw) and they quoted a battery replacement job would be $25 if I brought in my own part. Premier on the other hand, replaced a battery plus a full screen assembly all for the low, low price of $35. Both the parts were mine. Many moons ago, we had to replace my son's screen on his old iPhone 7 for $80, sans part. I'm not sure how it would rate now, since prices fluctuate depending on the latest iPhone models and all that. But I would imagine if you have an older model cell phone, the repair cost will be cheap. I'd recommend purchasing your parts on Amazon ahead of time, as they tend to be cheaper there. The main thing this place probably needs to work on is their front desk service. That poor girl has to work the customer line all by herself and it takes ages! I mean, the place is fine when you're the only customer in the store. Get more than 3 people in there and you're gonna be around for a while. It says a lot if I have to wait 15 minutes just to pick up a phone. Anywho, it seems previous customers don't know what a middle ground is. Because that's where I'd rank this place. While they're not exactly the speediest when it comes to customer service, their turn-around time for repairs is usually 1 hour, which is pretty damn good. They even have free in-store WiFi. I'd give Premier Wireless 3 sparkling clear and uncracked iPhone 7 screens out of 5.

While I did have to wait to see someone. Shannon really took the time to explain my upgrade…read moreoptions. And all of my payment choices. Since they don't just give you the phone w/contract anymore. I also liked that is was a company owned store, not contractors. I liked dealing with them directly.

Worst customer service ever! I've been in the store 3 times. The first time I waited 30 mins, and…read morethe last two times I waited about two hours. The sucky part is two employees were just messing with their own phone instead of working. And the manager just walked around and stood at his computer. Some of the employees don't even know what their doing. It looks like they don't even get trained. The only reason I give two stars is because their phone service and reception are decent.

This store is the best! The employees are very professional and chill. They get what you need done…read morequickly and in a friendly manner. Don't go to the other stores in town. They are Russell and they aren't as good. They don't help you out as much as this store!

I have to change my review yet again! After reviewing my bills I noticed that the promo promised…read morefor switching to Verizon was not applied to my bill for both phones traded in - only for one of the phones. I contacted Verizon only to be told that the store did not complete the promo for me. Luckily, Verizon phone support honored the promo and filled out the appropriate paperwork over the phone with me. Hopefully I will see a credit applied to my bill retroactively. Something feels very dishonest about the way this store handles business. Even Verizon phone support said they didn't know what this store had done. Basically, if I had not caught this mistake I would have given the store two phones and never have been given any credit for one phone - they would have gotten my phone from me for free.

Terrible service. Two clerks gave no effort to help me with a problem because I have prepaid plan.read more

i went to the store in Carlsbad NM and immediately was welcomed by the staff. Sarah came over…read moreintroduced herself to my daughter and myself and that's how the journey started. My daughter was in for a 6 day leave from her post in Germany and needed an upgrade on her line, Sarah did everything from ordering the phone and getting it all set up again. when she hit a snag she immediately knew what to do and finally got everything right. she has an amazing personality and will be my go to person from now on! Thank you Sarah for helping us get it done! you are a ten out of ten stars for me

Visited Cell Phone Repair, Premier Wireless after I dropped my cell phone in water and even thou…read morethe cell phone was supposed to be water proof within hours it started acting up and fully shut down. Visited on a Sunday around noon. They explained the prices $26 for diagnostic and of all I needed was to change the screen it would be $110 for which the $26 don't apply to without warranty because of water damage. My phone was ready in less than 2 hours and I was extremely pleased. Once I picked up my phone they gave me a special of an Otterbox case with a screen shield for $50. I was pleased with their quick turnaround and professionalism.

Took my phone to Esmeralda for a repair. Customer service was great, prices were great, and she had…read moreit done super quick! Definitely coming back and recommending this place.