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    Maurices

    4.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    1 year ago

    Helpful 17
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    Famous Footwear

    Famous Footwear

    3.5(2 reviews)
    0.0 mi

    I came to this Famous Footwear in Carlsbad , NM, with my two daughters on 1.18.2025…read more It's located at the Carlsbad Pavilion, next to Maurices, Ross Dress for Less, Family Dollar, & Melrose Family Fashion. Was not welcomed or said hi to when we first entered. That was a red flag. My youngest really wanted the new Valentine Converses, but her and I butted heads about it because she wanted to go up two sizes because her true size wasn't "comfortable"... then the next size up wasn't comfortable either. I reminded her that Converses are cool but they aren't exactly comfortable plus they take a while to break in. My youngest has done this before with shoes... tried a pair of new shoes on that I suspected was slightly too long and said they felt fine and then when she actually wore them for a day, they slipped and gave her sores. To clarify, both of my children currently have the same size feet, so I had the oldest also try the same pair on and give me her opinion of how they felt. While all of this was going on, the staff members acted very strangely around us. They were friendly, but suspicious. The taller & heavier-set lady followed me everywhere at first & watched me like a hawk. It was so uncomfortable. The staff didn't do anything to assist with the measuring of my daughter's foot, or ask her questions and remind her that breaking in shoes takes a while. Guess they didn't need any sales that day. Not many sizes available in the boots section for women. Store was grungy and had worn-out benches for trying on shoes. I was fine walking out with no purchase because of all of the above complaints, but especially the lack of customer service.

    his young man Nathaniel has the best customer experience i've ever seen in famous footwear He help…read moreme find the perfect crocs and Heydudes for back to school for my little ones if he's already not a manger make him one or give him some type of promotion please god bless that young man!

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    Maurices - womenscloth - Updated May 2026

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