Been a Customer of ATT for 20 yes and this Store is using a type of Blackmail to resolve disputed…read moreDirect TV charges. Would not allow me to purchase second line service unless Direct TV bill is paid. I am filing a complaint with the FCC, Consumer Protection Bureau and going to consult with the Local District Attorneys Office to see if under the State Blackmail and fraud statutes can be held liable as ATT no longer owns this debt and it is under Legal proceedings.

I had such a complicated problem and they were able to help me so fast! GO to gizel (I believe…read morethat's her name) she is amazing and will go the extra mile to get your problem solved! I am so glad I went there and got my problem fixed. They were so great at answering my questions and getting my problems fixed. I really didn't have to wait long but I guess it varies at different times of the day. Overall, great service and awesome customer representatives !

This store is the best! The employees are very professional and chill. They get what you need done…read morequickly and in a friendly manner. Don't go to the other stores in town. They are Russell and they aren't as good. They don't help you out as much as this store!

I have to change my review yet again! After reviewing my bills I noticed that the promo promised…read morefor switching to Verizon was not applied to my bill for both phones traded in - only for one of the phones. I contacted Verizon only to be told that the store did not complete the promo for me. Luckily, Verizon phone support honored the promo and filled out the appropriate paperwork over the phone with me. Hopefully I will see a credit applied to my bill retroactively. Something feels very dishonest about the way this store handles business. Even Verizon phone support said they didn't know what this store had done. Basically, if I had not caught this mistake I would have given the store two phones and never have been given any credit for one phone - they would have gotten my phone from me for free.

Thank you for assisting my elderly mother in law today. I do not appreciate, however, your…read morerepresentative Christi Perez attempting to upsell a two year contract on a tablet service after already selling her home internet. It was pretty shocking to hear that she had no idea she was signing a two year contract when you said to me that she was aware. Why is this store taking advantage of elderly individuals who may not understand that home internet provides tablet internet connection at home? That is very upsetting. I gave your store a second star because T-mobile was able to correct the issue and was very helpful with resolving the issue. The second star is not for your location.

From the owner: Visit the T-Mobile store in Roswell and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4510 N Main St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This service is NOT very good! I had to call a number of times just to get them to answer the phone…read moreand when they did try reporting an issue and that took another week or more and no call back. I had to call the office to find out what was going on with my service. when they did come out two weeks later all the did was replace a little white box and said OK you all good now. far from it. my download and upload speeds suck! i did a speed test from my computer because that's what they said when they did come by and my results were just as bad as using the cell phone to run test. 1st 1.9/1.2, 2nd 2.9/ 0.2 3rd could not connect. SMH!!! We live west of Roswell- DO NOT USE THIS SERVICE!!!! ***Ran test 9/8/24 @ 6:17pm= 2.4 DL/ .97 UL How do watch anything at these speeds?? YOU CAN'T!!

was great friendly and all around good service and got us in the next day when it originally was a…read moreweek wait