While I did have to wait to see someone. Shannon really took the time to explain my upgrade…read moreoptions. And all of my payment choices. Since they don't just give you the phone w/contract anymore. I also liked that is was a company owned store, not contractors. I liked dealing with them directly.

Worst customer service ever! I've been in the store 3 times. The first time I waited 30 mins, and…read morethe last two times I waited about two hours. The sucky part is two employees were just messing with their own phone instead of working. And the manager just walked around and stood at his computer. Some of the employees don't even know what their doing. It looks like they don't even get trained. The only reason I give two stars is because their phone service and reception are decent.

Terrible service. Two clerks gave no effort to help me with a problem because I have prepaid plan.read more

i went to the store in Carlsbad NM and immediately was welcomed by the staff. Sarah came over…read moreintroduced herself to my daughter and myself and that's how the journey started. My daughter was in for a 6 day leave from her post in Germany and needed an upgrade on her line, Sarah did everything from ordering the phone and getting it all set up again. when she hit a snag she immediately knew what to do and finally got everything right. she has an amazing personality and will be my go to person from now on! Thank you Sarah for helping us get it done! you are a ten out of ten stars for me