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Cricket

5.0 (1 review)
Closed 10:00 am - 8:00 pm

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Wireless Toyz - iPhone Screen Repair

Wireless Toyz

(5 reviews)

$$$$

this is the worst place to fix your phone they use cheap phone screens not authentic and they…read morecharge you alot. i ended up going to apple because the screen they gave me could not even turn on to touch. i made them remove my screen and put my old one back its been 3 weeks and i have still not gotten my refund this place is a joke. i would not recommend it even to my worst enem.

Okay I would first of like to say I have been a loyal customer of this establishment for 4 years…read moreand have refereed many people here to buy phones/repair phones. Now I am going to take my business elsewhere if the current issue with my phone isn't resolved. My phone had what I believed to be some water damage. I brought it in and the manager said it needed a new motherboard (after running diagnostics), so I said okay lets fix the phone. He told me it would be fixed in a weeks time. So, I decided to purchase a new phone because I couldn't go a week without the phone. Purchased a new phone, went home, boyfriend surprised me with a temporary phone. Went back, returned the phone and paid the stocking fee even though I cleaned the phone out, and told the manager to go ahead and start fixing the phone. Cost $120.00 for repairs and another $100.00 for restocking fees. $220.00 I have already paid (plus the phone being replaced I purchased from them in the spring) A week later I receive a call saying that I need to pay an additional $120.00 because there is damage to the screen and they need to replace the screen and oh yea, they also broke it further so there are more damages that need to be done beyond the screen being fixed. I explained that since they broke the phone that they needed to fix this for free, and although the girl I spoke to agreed with me, the MANAGER didn't. He said that although they broke the phone further, I still need to pay the $120.00 WHAT THE HELL. Why would I PAY for their mistakes? They ran diagnostics prior, told me the problem was one thing, and then broke it further and want ME to pay for their mistakes? When I refused they said I could pick up the phone and receive a full refund or I could pay an additional 20.00 for them to run another diagnostic test?! What? I said how about you keep the $120.00 and just fix my phone. The girl again agreed, talked to the manager, and he wouldn't budge. Now if I go pick up my phone it will be damaged beyond repair BY THE COMPANY and they WONT FIX it?! I am really hoping the owner of the store sees this because this is the worst customer service I have ever experienced and like I said I have been coming here years and telling people to come here and I am seriously about to tell everyone to stop coming here and start going a few blocks down the street to the other cell phone repair shop where they also sell phones too for EVEN LESS.

Cricket - mobilephones - Updated May 2026

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