My dad and i went to the store asking about his current plan, he is an elder gentleman and was met…read moreby someone who introduced herself as the manager of the store. I have never met someone so rude it all 10 years ive had account with att. Will not be going back to this store

I went to the store looking for the new iPhones one of the employees there Daniel was very helpful…read moreand very knowledgeable. I left the store with the two iPhone 14 I was very happy with the service I would highly recommend the store.

Excellent store, lots of free parking. Usually no wait time, if they do have a small wait it's…read moreusually brief and they have chairs. Their bathroom is very clean and employee Rigoberto Dominguez is very nice.

From the owner: Visit the T-Mobile store in Miami and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10613 SW 40th St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Made my phone worse :( took it in to find. The screen on an Oled and got an lcd (my fault) but they…read morenever told me the battery would now last 2 hours Still a nice place I guess I got unlucky

Update: I was…read morecontacted by the head technician, Luis, and he told me to bring the computer back in. I was informed that the technician that had previously helped me was no longer with the company and assured me that they would never treat a customer in that manner. The hinge on my laptop was completely fixed (as you can see on the video) and it's working well now. I truly appreciate their customer service and attention to their customers needs. This is exactly how a great business should operate! *************************** I came here because the hinges on my computer were broken and they told me they would have it fixed by the next day for $105.93. I came in the next day and it seemed to be fixed and I was happy. About a month and a half later, the same hinge breaks again. I came back in to the store and was told they only guarantee their work for 30 days. They offered to try a different method of fixing the hinge which would be even more expensive than the original method.

Excellent and fast service repair for my phone at affordable price…read more Really nice people look for solutions to your problems

This customer service is great, very nice guy. Best prices in Miami! Highly recommended :)read more

From the owner: Retail Cellphone store, specialized in Unlocked Phones. iPhone Repairread more

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

I am reviewing ONE person with five stars, and that's Melissa Torrens from customer service. I had…read morea very difficult time getting a new washer delivered after my warrantied one broke, and Melissa saw the process through and made sure everything went smoothly. My washer broke a few weeks ago, and I got a return goods authorization from the manufacturer after they couldn't fix it. Unfortunately, I had to come into the store to get it exchanged. I was initially annoyed, but when I walked into the store, Melissa immediately came over and had me send everything to her email so she could take care of it. She told me what to do and who to see so I could get everything finalized. Then on the day of the delivery... nothing! I call the store and get transferred SEVEN times. Everyone is passing the call around trying not to make it their problem. That is, until Melissa gets on the phone. I explain my issue and she immediately remembers me and says she'll find out what happened. She calls back and lets me know they gave me the wrong date. And to expect it the next day. Next day comes and goes. I call back and ask to speak to Melissa specifically. She apologizes and says she will personally reschedule the delivery this time. She sends the confirmation and assures me it will go through. And it did, the delivery went smoothly. In a store where everyone seemed anxious to pass my issue onto the next person, Melissa took ownership of the process and ensured a smooth delivery. I'd ask for her if I had any issues again. TLDR: Melissa Torrens from customer service is the person you want helping you if something goes wrong.

I needed to get my new devices to work, I was in Cutler Bay and stopped at this location…read more Yadi was very pleasant and helpful, and then Brian has set the gadgets very fast. I am not a very high tech person, so it was important that they helped me . Thanks a lot !

Good service and attention, the reps was super professional. I go to low my bill and help a lotread more

Customer rep was very helpful. The only problem is that they cannot help at all with any billing…read morequestions and discrepancies. I was told online they could and that's totally untrue. Att has a habit of errors in billing and they always end up threatening to send you to collections without even having examined their records. It's evident that someone in their end made a big mistake by crediting our automatic payment then deleting it. Resulting in them sending a "final" note to pay.