Professional and great service. Thank you Isabel for helping an out of town visitor before my…read moreflight.

I went in to have my screen protector replaced, thinking would pay at least $5 but Carlos replaced…read moreit with the one I brought at no cost and with great customer service. I am giving him 5 stars because he deserves it, thanks again Carlos.

He took the time to look into my issue and ordered a part. Unfortunately it wasn't the issue and I…read morehad to contact HP. He didn't charge me even for the part he ordered. I will definitely be going back if I have any more issues and will let friends and family know as well.

This is a great store. These guys are so professional and knowledgeable, I would recommend them…read morefor any of your phone needs.

We decided it was time to upgrade our cellular phones. So we visited our local Verizon Store…read more Upon our arrival, Nicholas "Nick" Katsanevas (Verizon Sales Consultant) was there to assist us. Nick shared with us the available phone styles, device tech options, buy back trade incentives, and helped us with setting up our new Samsung Galaxy S23 Ultra's. I will say he sure was attentive to our phone care needs and assisted us with making cellular plan adjustments. So, if you want a new phone or upgrade... I would recommend visiting Nick at the Verizon Store located at 925 N Wickham Rd, Melbourne, FL. 32935, Office Mobile Phone: 321-257-4576. Thanks, Nick, for all your assistance! M&P.

DON'T GO TO THIS STORE FOR ANYTHING OR PAST 7PM Noah Strong…read moreand his team don't want to work, they don't care about your needs, and overall will give you false hope to waste your time! I strongly recommend going to any OTHER Verizon store before this one. These guys had the nerve to waste 30 minutes of my and another person's time just because it was their last hour of business. One of Noah's teammates literally would sit down and get back up multiple times to pretend as if he were trying to help when in reality he was just checking the time the entire time waiting to leave. Eventually it got to the point where they disconnected the wifi and blamed the drizzle outside as if it were a storm outside just to say their network was "down". I hate this place. I'm never going back. I hope you don't even bother with this store after this review!

Amazing, very helpful! The sales clerk took his time to explain plans and fees and couldn't have…read morebeen more helpful. I know the mall isn't a place you'd think of for getting help with your cell phone but this store was amazing!! I would note that I came during the day on a weekday.

I would love to say my husband n I appreciated Nick sale associate in the At&t store in Melbourne…read moremall.He was all by himself he was awesome.Sunday Aug 19.he handle every customer super well.I appreciate that he handle my issue from transferring from iPhone to a Samsung flip phone.thank u Nick.we always try to give another At&t a chance but always disappoint because they don't want to work.we always end up at ur store.every time we come there every associate we have dealt with been awesome

If I could give this store and the manager in duty 8/7/2025 less than one star I would. My family…read morehas been happy Verizon customers for over 21 years. After I visited the store yesterday I was told to call 611 for customer service and they could handle my problem. They could not. So I drove all the way back to the store to get a 21+ year old account for my father with dementia taken care of. The manager Jonathan was useless and un empathetic. Not someone who should be in management in my option. So after well over 20 years of service. I'll be heading to AT&T tomorrow. This saddens me as I have been the reason we've kept them as a carrier for so long because of their great customer service and guaranteed always speaking with a customer care representatives the USA. Another large corporation outsourcing at the cost of the consumer. I cannot stress enough how bad the service with the store manager Jonathan was as well.

I asked the rep for the 7.95 insurance. He didn't add anything while I was in store and when I got…read moremy receipt I told him I wanted the 7.95 insurance. He said he would add it but added the 19$ option. I called the store and asked to speak with him but he never called me back. I called customer service to fix the error but the insurance is still on the bill. So to resolve the issue I will be DISCONNECTING the new line of service and removing the insurance as well. Maybe once the rep sees the chargeback on his next month targets he will remember follow the Verizon standard of being honest and not adding what you want to add to customers accounts. I expect a refund for the insurance minus what I requested, twice. Very disappointing. I expected a higher standard. But this will be lifted up!

Does great work had dropped my iPhone on a tile floor went in and Instaphix took care of it in 10…read moreminutes and at a good price. Great Customer service 5 star Kudos Instaphix

Best iPhone fix ever! Good prices! & I love all the gadgets! Staff was super friendly and my phone…read morewas back in my hands in a jiffy!

Well staffed. No wait time. Excellent assistance with synching mobile devices. Help with shared…read morecalendars much appreciated.

Will never go back, get new plans in writing, got my new phone 3 months ago and my bill keeps going…read moreup what a nightmare , I'm paying double what my old bill was

I might be old but I believe in customer service! I just walked around the entire store looking for…read morea few things that I needed one was a iPhone holder stand for recording, and then other miscellaneous home items. The store was not busy. There was definitely more employees than there were customers at least I saw tons of blue shirts and not one person asked me if I needed help and I did need help, but I figured it out and found it on my own. I could suggest to Best Buy you could let a few people go and be saving some money because most of them were standing around talking not doing anything. I grew up in the restaurant business and customer service was mandatory. Amazon has better value and it comes right to my door

I bought a new radio for my car from the Melbourne Best Buy, cost me $400.00 Dollars. Well, I have…read moreto fold cards and put them in the right side of what they called a kit, just to keep the whole thing from falling out. Plus they broke my temp. control knob and it barely works because I have to move the knob slow or it comes off. I learn't My lesson, never buy or have anything installed at Best Buy, Melbourne, Florida.