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Interstate Battery

3.8 (11 reviews)
Open • 8:00 am - 5:00 pm
Updated 1 week ago

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8 months ago

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7 months ago

Customer service was terrible like I get it. You guys have the best batteries, but that doesn't give you a right to be a jerk.

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Matt P.

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4 years ago

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4 years ago

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7 years ago

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5 years ago

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8 years ago

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7 years ago

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9 years ago

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15 years ago

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15 years ago

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Indian River Battery

Indian River Battery

(9 reviews)

This is one of the worst businesses I have ever had the displeasure of interacting with, truly…read moreawful. After purchasing a battery earlier in the year (less than 6 months of use) I started getting the "low battery charge" on my dash. I stopped by to ask about my warranty, bringing along my original receipt and the first thing they said was it was my starter. Without running any diagnostics. Like Dr House and his quick claims, it wasn't my starter. But now that I see they often claim that to people, makes sense, I guess. After taking my car to the Volvo dealership and having them run multiple tests, they printed out several time stamped diagnostics of the battery and turns out, it was failing. So, why not take back my battery to where i purchased it with its warranty. Well, I was met with hostility, I was asked why "I trust Volvo over them, because they've been in the battery business for 40+ yrs.", maybe it's because a real diagnosis was given! Not just looking at it. It's okay you know, batteries fail, all of them. That seems to be a new concept to people who have been in the "battery business for 42 years". Then they took of picture of my plate and said, "I never want to see you or this car again and you no longer have a warranty on your battery", which they wrote all over my battery replacement. Hysterical, nice business acumen. We'll see how the BBB likes their acumen.

I have done business with Indian River Battery for at least the past 20 years and I am finished…read more Fool me once, shame on you, fool me twice... Had an alternator rebuilt through Indian River Battery and it lasted 20k miles before I spent the extra money for an OE. That was once. Today was twice. Had to pull another alternator from Indian River Battery with only 40k miles on it. Was I annoyed when I walked into the store? Yes. Was I apprehensive to return to the store after the previous incident? Yes, but I did as a matter of convenience. Nope, waste of time. The late founder's widow couldn't handle my curtness and, rather than attempt to alleviate the situation, met my curtness with equal curtness. Now that would be fair if she were my wife, but as representative of a business? Yeah, I don't think so. I didn't curse. I didn't yell. I simply expressed my displeasure through the tone of my voice in having to tear apart half an engine because of a lemon alternator for a second time. If I have to pay a bit more for an alternator that will last at least 100k, I guess I'm off to Rock Auto or MoparPartsGiant to see who can get me on the road quickest. It is abundantly clear Indian River Battery does not need my business any longer.

Royal Battery

Royal Battery

(1 review)

Royal Battery of Palm Bay is terrible! First of all they have insane High prices! Almost everything…read moresold at this location is 2 to 4 times what you can get it for on a normal internet e-tail site. Then, the worst part, THEY DON'T HONOR WARRANTIES! There is absolutely terrible customer service at this location! When you have any problem with you battery expect to be hassled nonstop by the manager Gary. He tries to blame you for dropping the battery after a quick 2 second glance at it. Then he tries to make you feel guilty you even brought the battery in to be tested and that hes being bothered to even deal with this. I brought in 2 x BRUTE FORCE PURETRON AGMBPL31S batteries 2 months ago and both exhibited signs of cell failure as the batteries after a full charge would go from 13.2V to 8.1V after only 2 hours of load....sometimes they would die after no load even and just sitting for 5-6 hours. So, after my "nazi-like" interrogation by Gary he reluctantly warrantied 1 battery. I took the other battery to two different automotive stores that tested the other battery on 2 totally different testing machines and the other battery failed badly on every tester at AutoZone and Discount Auto in Sebastian. I go back To Gary at Royal Battery and he quickly dismisses the auto shops battery testers as "junk". He says this other battery looks ok and promises to load test it again over Labor Day weekend. The tech calls me after the holiday and states ."YES, the battery is bad and failed on both our machines". I said GREAT!, glad you finally believed me and see that these batteries were both just bad. I ask if I can then pickup a new one. "Oh, he says no because your battery is only 2 year warranty and is out of warranty". I say what?? This is a 3-4 year $400 commercial battery! He says no....but he'll check it more. I then text him from the manufactures pages that this battery does have a 4 year warranty ( I mean honestly, should a customer have to show a company the warranty specs??, what is wrong with these people??). So 15 minutes later, I get the call from the tech, Yes your battery is under warranty but your battery is damaged and so the manager Gary says" NO replacement!" I was flabbergasted! The battery was installed by SeaVee in April of 2018 and was never taken out of the boat until it was brought to Royal. So how could it be damaged?? And, why would they even test the battery if it was damaged?( see pictures of my battery attached). These idiots act like I am taking money out of their personal pockets! I have never dealt or been involved with such a thing in my life! And then being treated so rudely and denied a warranty claim on an obviously defective battery! Fortunately SeaVee is having Royal Battery in Miami replace the battery for me. Sure I have to go to Miami but at least a customer is being treated fairly. They also could not believe what I had to endure to deal with a simple warranty claim. Stay away form this place as you may get treated ok on the purchase but expect to be treated like liar and scammer if you ever require a warranty service. Also, never buy this Brute Force Brand Battery..it is complete junk! I know thousands of people in this town an word will get out on this location and how they treat customers of Royal Battery.

From the owner: Our Company Motto: Quality Creates Its Own Demand Our Products: Built Tougher To Last Longer Our…read moreCompany Promise: Powerful Brands at Competitive Prices Buy your battery today on our convenient website!Founded in 1921, Royal Battery has been in the Battery and related products business for over 90 years. Currently the Royal Battery team operates three company owned Distribution Centers.

Interstate Battery - batterystores - Updated May 2026

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