Went in to switch providers and upgrade my phone and they went above and beyond with answering any…read morequestions and making me feel welcomed!

Came in to upgrade after many years with an old phone everything went well and surprisingly smooth,…read moreI was able to transfer my data in 15 min. Arturo Lopez is very knowledgeable and patient, he listen to all my concerns and answer all my questions. I highly recommend you make an appointment for faster service.

I had the best customer service yesterday by Juri and Destiny, I have had my share of experiences…read morewith cellular company customer services but my dad and I left with a big smile on our faces from the great service and experience we had and my daughter got the best birthday gift thanks to their help

Monday, October 20th between 10:20am-10:30am. Where to start?!The minute I walked in I sensed I…read moreneeded to make a u-turn. I encountered a horrid employee (younger Latina female with dark longish hair) which is actually an understatement. There was an elderly gentleman and the horrid employee inside the empty store. The elder was trying to remove an extra line that was added and charged for without his consent. After a couple of minutes I interrupted the employee and asked if I could return a few accessories that I purchased at the Long Beach location (Verizon/Victra). Her tone and attitude was brusque. I answered her question to what I was returning and waited for her to finish with elder. As she spoke with him, her impertinence was obvious. There was a strong indication that she did not want to help either of us. She asked the elder to "click on the link" on his phone. He didn't hear her or understood...so, she abruptly said, "click on the link!" I couldn't believe my ears. She then turns to me and said, "you can't return that here." Wait, what?! I asked why and she stated that all locations have different inventory. She didn't look inside my bag...how would she know?! I got up from where I was sitting and told her that I didn't like the way she was talking to the elder and that she was unprofessional. I asked for her name and reported the incident to Verizon's customer care. I have never experienced such verbal insensitivity towards customers. This employee is either waiting to be fired or simply toxic. Beware! I recommend going to a Verizon corporate store and not Verizon/Victra. Victra is a third-party who is an authorized retailer for Verizon. The culture of Verizon corporate stores are much more appealing and professional.

Yessenia the manager very rude will defend their employees abusing customers also allows them to…read moregrab numbers to harass you after work. Will rob you of you time and money and laugh at you I tried to get this fixed but just keeps escalating since march 25th 2026 around 3:30pm all the way to 4:45pm no reason why I should of wasted my time here and ended up with no phone and stolen money I hope they shut down or get new owners the store was full of customers and they didn't hold back on bullying me

Glad I was able to find this place again. I had a great experience at Phone Mechanics Electronic…read moreRepairs. My phone wasn't charging, and they diagnosed and fixed the issue quickly. Great customer service, honest work, great prices, knowledgeable, and explained exactly what was wrong. My phone now charges perfectly, and the whole process was smooth and stress-free. I highly recommend them for fast and reliable electronic repairs.

I've been coming for years now to this Boost Mobile store. Their staff is always amazing with…read morehospitality. They go above and beyond to help you. Always greet you when you walk inside. There is a reliable parking lot to park. I open up a phone line for my daughter. Process was fast and easy. Really affordable plans for a middle school kid that needs a phone for communication only. They have a variety of phone accessories as well; from phone covers, screen protectors, ear phones, and speakers.

I usually get my hair done about a block away from here and stopped by to buy a charger. The girl…read morethat helped me was Annabelle she was so helpful and charming that when it came time to buy my mom a phone I had to bring her here. Annabelle is so knowledgeable of her products that she makes things easy and simple even to my tech novice mother. I will definitely continue to come here and highly recommend it.

Michelle and the gentleman who works at this store deserve bonuses! We needed to upgrade our phones…read moreto 5g, and they went above and beyond to help us. They were knowledgeable, kind, and patient. (We stayed with Boost because of them - after were ready to switch carriers due to an employee at the Vermont location literally walking away from us as we were asking for help.) Thank you!

Best Boost mobile store ever! I had such a great experience there today. The staff was very…read moreknowledgeable and super accommodating. They gave me a great promo deal plus screen saver and the case for free :) I couldn't be happier!

Ups apparently dropped of my package here because I wasn't home and I've been to "next level" twice…read moreand no one ever shows up! I showed up at 920 because website shows they open at 930. Well i showed up and it turns out they open at 10. Its 10:22 now and no one is here! I think its so unprofessional, people have to go to work. Another gentleman man here as well and was very upset

Just had my iPhone 6S Plus screen and battery replaced and they have done an excellent job. This…read morewas the first time I used them for repairs and I am glad I decided to give them a try. Really great pricing as well, can't beat it. Not to mention they are very helpful and the store looks great. Thank you!

Note: Review is for Venice Blvd location…read more My wife's phone was smashed by a would-be robber (scary!), and this place had the most/best reviews, so I thought why not give it a shot? Price was from their website - iPhone 6Plus OEM for $100, and included the screen protector, which they put on. I don't like putting them on myself, anyway. The screen actually fixed an existing problem of my wife's phone, so it's better than it was before. The whole process took about 45 minutes, only due to 3 customers being in front of us. $100. No tax. Really easy and convenient for a screen replacement. The main guy (sorry, I don't recall his name) was really smooth, and it seemed he was hitting on a female customer in front of me and my wife. Maybe they have history and know each other, but it was a bit strange. The only con is that the neighborhood isn't the greatest, and they basically are a cash business, with only a corner store ATM available nearby. If you need your phone repaired, and done well, I DO recommend this place.

Suzie Q's Fun Facts:…read more The word "rude" dates back to approximately 1280 A.D. from a Latin word meaning "rough, crude, unlearned." The word didn't come to mean "ill-mannered" until the late 14th century. =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ I've got to wonder how a business still exists, in the competitive landscape that is the greater Los Angeles area, when the employees are shockingly, unnecessarily rude to its customers (or in my case, potential customers). I was looking for an iPad screen repair shop, having just dropped and shattered my iPad 3 that I use professionally, on-stage, to read lyrics (I'm a singer). I stumbled upon this shop's website, which I found to be a bit confusing. One price ($50) was for "glass and digitizer screen repair" (for an iPad 2, 3 or 4), but another price was for "LCD screen repair" ($90). So I called the shop, expecting the owner to simply explain to me the difference between the two services, and to help me figure out which service I needed. Instead, the guy - who answered the phone in a bored, irritable tone of voice (despite the store having only just opened five minutes before) - impatiently tried to tell me that the service I wanted was actually $70. Note: You can see from the screen shot, below, that there is not a single $70 service listed under "iPad 2 3 4 Repair Pricing." When I questioned whether the website was up to date, which obviously it's not, he kept trying to get me to come in to the store so that it could be sorted out.... versus just looking at his own website, and clarifying the issue for me over the phone. When I responded - quite reasonably, in my mind - that I didn't feel comfortable deferring the issue until I walked into the store, suddenly the conversation took a bizarre and offensive turn: The guy said, "Well, clearly you can't read, sorry about that." At which point, shocked and offended, I hung up on him. But oh, this guy wasn't done yet. Moments later, I received a text message from him, again insulting me ("I'm so sorry u can't read"). I've included a screen shot from my phone, below. If this review isn't enough to send you FLEEING in the other direction from this store, I'm not sure what is.

Love coming here best customer service and always helpful. If you need help with something they…read morealways help you really recommend this location.

if i could i would give no stars. i have had this iphone 11 for only one month, i called five…read moredifferent times to complain about my service not working. i ask a manager if i can have some type of compensation and she said that she can see in her system that my phone was active and that i made alot of phone calls of course i tried but could not make any damn calls for a few weeks because the service was horrible!!!!!!! and then she hangs up on me and she did not want to tell me her name. rude customer service and no help. t-mobile would have figure out this bs in less than a week and give me compensation just because my service was delayed for a few days.