Went to the store with my and my wife's phone, very nice gentleman there switched both from ATT to…read moreCC. He did everything couldn't have been easier. Only been with CC for a couple of months but so far absolutely no difference except I cut my bill half.

We came here recently because we were considering leaving Boost Mobile (has changed ownership…read morelately, but not sure which corporation actually owns it). There is a deal for AARP members. We can keep our telephone numbers. We'd just need a transfer PIN ((doesn't expire)) from Boost Mobile. Hubby has an iPhone, I have an android, Samsung galaxy phone, we could get a line for our son (hubby's old iPhone), who is 11 now, and my father-in-law who also wants to switch to get a better deal. It would've been $80 for a month for all four lines (unlimited talk and text). With Boost, for our two lines, on our existing plan, it's $35 unlimited talk and text for both of our phones. So, we'd be saving money. This still would be a viable option for us, if Boost f's up again. Big square shaped space. Clean location. A couple of seating areas. Spread out. One clerk was with a couple of customers at the table behind the front desk. We spoke with the man at the desk, who was very nice, and he answered our questions. There were a couple of displays with their products. Closed on Sundays.

Went with a Samsung S26 Ultra and an Ultra Watch with both purchases needed to be shipped to me. I…read morewas told I had like 2 weeks if I wasn't happy I can return the products. Happy with my S26 but the new Ultra watch 2 was coming out in about a month so I decided to return the watch unopened never been touched. It's been 3 days since purchase. I went to the store to return and a Manager Ivan recalls my conversation on the phone with him and said I thought I told you we need to charge you a stocking fee? I said T-Mobile on the phone wants to speak with you that I'm well within my right not to get charged for a restocking fee. Ivan adamant that he was going to charge me a restocking fee no matter what. I was on hold with corporate and again a second rep says no that's not true you are not going to be charged a restocking fee asked to have him on line. I had her on hold for the manager to speak with them and can you believe it Ivan sneaks out of the store. The rest of the employees say they cannot do anything. This is 3 days after purchase. T-Mobile corporate on the phone was nice to send me a shipping label to ship back the watch without a charge. I still have 2 watches to purchase, a tablet and a MaxPro phone for the wifey yet that didn't matter for the Little guy Ivan. It was more important that he collects his $75 restocking fee. The experience on the phone with T-Mobile was much better than going to the store waiting almost two hours as if you're trying to buy a car. Some sales guy start telling me "uhh well it's says it on the paperwork that you will be charged a restocking fee" Absolutely nothing was disclosed during purchase and at then I realized these guys can be manipulative after the sale! Word of advice go to the store check out the products, touch feel and ask questions but you don't need to purchase your phone there. These vultures are paid a commission and looking for any way to nickel and dime you. I called T-Mobile 3 times and all were hassle free happy to help and could not believe the conduct of this store. Besides why wait 2 hours when you can be in the comfort of your home and get all the answers by calling T-Mobile corporate. Just purchased the wifey her new upgrade MaxPro and I got my new Galaxy Tablet. We both received them the next day. I thank IIvan for no longer needing to go in the store for a far better experience!

Ronald helped me upgrade my phone and add a line. He was very knowledgeable, kind, and patient. It…read morewas a great experience.

I dropped my phone on my husbands laptop from about 3 inches away but it landed so perfectly that…read moreit cracked the screen. We were about to go on a week long vacation and could not send it in to Dell to have it repaired so we did some research for places in town to help us fix it. Walking into GadgetMates, I knew I made the right decision. The staff was friendly and very direct with pricing and timing. The person I inititaly spoke with even had the same laptop as my husband so he knew what to ask for right away. I left my info and they provided me with a card and ticket number, tagging both my laptop and charging block. They texted me all along the way. Once diagnosed, they called and let me know the damage. It was a reasonable charge for what was wrong. They had to have the part delivered so they quoted a specific amount of time but luckily for us, it was ready early and we picked it up the day we flew out of town. Literal perfect timing. They also were really good about letting my husband pick it up even though I was the one who dropped it off. The shop itself is clean and tidy and there are quite a few things to look at. I would recommend them to anyone who asks and be back in if we need another repair.

Addison fixed my mom's phone! I thought I was going to have to get her a new one. I would…read moredefinitely recommend this business!!

T-Mobile has always promoted good customer service for us so we were not surprised that the Serene…read morelocation held to the same Standard. They answered all our questions and fixed the problems.

On June 7th @ 7:15pm I came to this location to pay a bill. My gf was going to buy a phone & set up…read moreservice. When we arrived there were 2 individuals approaching the doors & we saw they didn't open. So when we walked up we asked what was going on & turns out they were closed already. We had just came from the Wireless Toyz around the corner & looked up Metro by T-Mobile nearby. So we knew this location was SUPPOSED to be open. All 4 of us customers asked through the glass doors "why are you closed early?" & we were met with laughter & eye rolls. I guess these 2 female employees felt they were well within their right to close shop AT LEAST 15 minutes early. I say "at least" bc my girlfriend & I arrived @ 7:15. However, 1 of the female employees had already swept & just finished mopping while the other closed the register. So I safely assume they locked those doors at 7 o'clock knowing they were SUPPOSED to be open until 7:30. It's disgusting but this is the generation of ppl that businesses are picking from when hiring. Lazy, unmotivated, bad attitude, entitled, irrational & filled with excuses for incompetence. This was a horrible experience & I'm sure I speak for the other customers who were there as well. It definitely made my personal view/opinion of Metro by T-Mobile change for the WORSE & honestly it made me look at this specific location as a crap store. My advice: STAY AWAY FROM THIS PLACE. Maybe they have better employees, maybe not. But that's too much of a coin toss, I'd rather take my money somewhere else. I'll post a clip from that day so you can see the 2 employees who behaved this way & know that this really happened.

I've had Metro for 5 years and I can without a doubt say Celest has provided the best customer…read moreservice so far. Very helpful and informative, she helped me with my purchase in a fast and efficient manner and also let me know about the available deals and after learning about them I couldn't see how anyone could say no! Thank you for your help!

We went here because the batteries for our RV stopped working. We purchased them about a year ago…read moreand needed two new ones. As soon as we walked in, we were greeted right away. The gentleman at the front desk was very friendly, knowledgeable, and was able to answer all of our questions. We ended up purchasing two Group 31 batteries. The whole process was quick and easy. We were in and out of Batteries Plus in less than 10 minutes. My only disappointment is that they were not able to locate our previous battery purchase in their system. Since we bought them about a year ago from Batteries Plus, we had hoped they would still be under warranty. Aside from the warranty issue, everything was great and would come here again for batteries!

Today is June 18th, 2026. I bought a new battery here 8/24/2025 for my MX-5. Two months ago when I…read morewas going to work, my car would not start. No sounds, no lights, no nothing. So scrambled to switch vehicles and took my Xterra. When I had the free time, I used the Xterra to jump start the MX-5. I had brand new jumper cables and went to work. Let them both sit. Tried the MX-5 and absolutely nothing. I figure since my battery is about 8 months new, its probably the ignition system. I gotta wait to get ignition funds for that! It can't be the new battery. So my car sits in the garage until I can get it to the shop. I call to get a tow. Nice fella shows up, I tell him what I suspect & why. He gets his jumper box (cool device), let's it sit a minute on my battery, and I saw when he hit the brakes! He had the driver side door open and I heard the chime!!! You'd have thought I won the lottery I was so happy. And then he turned the ignition and the car started right up!!! He said the alternator was good (I know, its been changed) and that the battery was dead. I was shocked but a running car was proof. So he followed me to the shop (Boktor Motors) since I didn't need a tow, just to make sure I got there. Made my appointment previously, gave them my keys and headed home. Missed the call, but my car was ready same day. Did full diagnostic check and it was not only the dead battery but its also leaking acid. I kept my receipt and headed to Batteries Plus as I'd like a refund. Defective items get into the supply chain all the time. No one's fault, but.... I explain what happened to the technician. I have the old battery in my trunk. He brings out his tester. Tells me it reads 3 volts. I tell him my car was more than dead for 2 months. It has 3 volts now because it got jumped by tow truck driver. He proceeds to read the print on the card and tells me the battery was drained by a starter or alternator but he was firm in not honoring my warranty, never mind refund my $195!!! I took my slip and told him I will never come here again. I have BEEN buying my batteries and a few lightbulbs from Batteries Plus for many years. Starting with the location on Craig & Losee. I have 2 vehicles that have gotten their batteries changed there. I love how they have a device that keeps my clock & radio presets alone! But today, I am disgusted that I spent money on a defective part and my warranty is not honored. My car is a 2006 and it is in great shape. Dealer keeps offering, in writing, to buy it. My Xterra was a 2003 (totaled last March) and it had a new battery installed the January before the crash. My Xterra was also kept in great shape. Both vehicles garage in my home. And my batteries have lasted at least 3 years. From other places and then with Batteries Plus. They won't go bankrupt because I won't buy there anymore but I sure will tell everybody I know and damn sure post here. I take good care of my vehicles because I need to get to work and take wonderful trips. This place sure as hell isn't up to the task. I would do a zero score if that was an option.

So, backstory - my apartments provide WiFi which works sporadically, when it works at all. Since I…read morelive and work online, I NEED reliable, fast service and my only options are to MOVE, or find a mobile WiFi hotspot. I have one from Verizon that works, but even though I was promised (and pay for) unlimited service, they cut me off at 15 GB which lasts me about 2 weeks. I need another option. I found a great deal at Boost Mobile, $50 for a Coolpad Surf and $50 a month for 50 GB! The nice folks at Rios Wireless got me set up and hooked up in about 10-15 minutes! I appreciate the friendly service. Works great, I'm using it now as I post this. You can shop around, but you will not find 50 GB for anywhere near this price! Thanks! SG

Clean store and great customer service and very informative! Was greeted at the door by Salma so…read moreright off the bat, I knew it was going to be a professional place. The owner Brenda is really nice and even hooked me up with free hotspot for a year! No BS like other companies and definitely NOT A SCAM. Swing on by her shop and leave with great stuff and great hospitality. I highly recommend this location.

I have been looking all over for a mattress I'm fairly new to the area Ken the store manager has…read morebeen awesome he's very patient and understanding and tries his very best to provide customer satisfaction! No complaints!

Fermin, the handsome sells rep at this location is very knowledgeable and helped me today with my…read morepurchase. I went to many stores to look for a mattress and just couldn't find what I needed. When I called Rent-A-Center Fermin, with all his charm was able to answer all my questions with no hesitation. Not only were the answers I got what I needed, but the price was unbelievable. Geez great prices, amazing people, all you need in one place now this is my type of store. Thanks to Fermin I am a happy customer. Thank you Fermin for being such a professional young man.