Jack ass at the front counter laughed when I asked for a big bag to cover up my purchase so it…read morewasn't just sitting in the open in the backseat of my truck. He was also trying to flirt with the girl co worker as we did the transaction he honestly was a chud.

I trusted Geek Squad with a simple screen repair on September 15 and paid $29 plus tax. During…read morediagnostics, they said my phone needed a factory reset, but it then couldn't connect to Apple's servers and became completely unusable. I had to use a loaner phone for the day while they ordered a replacement of the same model. Because of this mistake, I lost over a year of memories, from March 2022 to September 2023, including my child's first months and milestones. I am extremely disappointed in the lack of caution and communication and want Geek Squad and Best Buy to understand the personal impact and inconvenience this caused. You're better off going somewhere else to get your screen fixed or head to San Antonio Apple Store to get your fixed screen

The guy we had was super lazy and was not helpful at all and would not get up to check the back to…read moresee if they had something that I called for earlier and said they do but when we got there he said they don't even the guy next to him working even said they had it in the back but he said right away they don't so don't go there it's the worst Verizon I been to

We arrived on a scorching day, as we entered we were greeted by the cool AC air and the kind…read moreemployees. The store is huge and has some seating by the windows, very considerate of the customers. Their manager Abraham is a helpful and knowledgeable person, I would definitely recommend this store for any Verizon help, concerns or needs.

Went here after the other location severely disappointed me, and they were great, specifically…read moreJohnny did a really great job, very much happier

My boyfriend and I went to this location last night to add a new line to his account and transfer…read moremy number from T-Mobile. I found out after I left that the activation hadn't completed and I was unable to accept imessages and facetimes. When my boyfriend returned this morning, he was greeted by a less kind woman with greyish blonde hair than the man we worked with prior, who told him she wouldn't be able to help because it was an Apple problem before even looking at the phone. In the process of explaining the situation, trying to receive any type of help, she told him to leave the store. Definitely won't be returning back to this location, even though it's the most convenient.

I went in to have 5 lines transferred over to a new business account. After being there for about…read more2.5 hrs, I thought everything was good to go... Well, no, I get a bill for $ 1,090.00, and only one line/phone was transferred. Now, Joe, the store manager (Joe was the one who was doing this transfer), has never returned my call. I went in twice, and the staff said he was out and they would have Joe call me. After another week, I went back in, and he was out of town or something, and he would call as soon as he got back to the store--still no call after another week. I called today, and Joe is there. Hmm, why haven't you called Joe? Now, Joe is telling me I have to fix his problem over the phone with AT&T... I will never walk back into this store.. Awful service!!!

From the owner: Switch 1 line and get 4 amazing phones for free. Come c me here at the corner of Saratoga & Weber…read morein the Starbucks Shopping Center.

The gentleman working could not help me, had no desire to help me, and had zero suggestions to help…read morefix any of my problems. They basically told me that I just need to call service. I went in with three or four different ideas, including buying a new phone and he discontinued to be unhelpful. Waste of time.

I want to really compliment the Customer Service at the Saratoga location.. I recently purchased a…read morenew phone & the Staff was Amazing! I want to Thank Grant for all the time he took to try & back up my old data from my old phone to my new phone.. & all the information he gave me on calling Loyalty on cancelling my old phone & later on trying to restore my old Data.. I recently went to the Moore Plaza location & they were horrible on Customer Service & wanting to help me.. I definitely give Saratoga my business & loyalty! Thank you!

My husband and I went to the AT&T store on Kostoryz to have our old phones downloaded to our new…read morephones. As the least tech savvy person on the planet, I really appreciated Brian. He was patient and helpful as he backed up my phone and also showed me some camera tricks, put on my screen protector and then checked to see if he could save us from having to mail our old phones in. I was impressed with his happy demeanor and he made me feel (in a crowed store) as if I was his only customer. Thank you, Brian for your above and beyond customer service!

I wish I could leave a zero. They made it all sound great when you're in the store. If you get a…read morenice rep. I've gotten more rude than nice. But one nice guy who clearly didn't know what he was doing because they said they'd backdate and didn't. Then when I called loyalty cause we have been with them so long they offered me nothing but "I'm sorry those charges are valid". So frustrated and looking on how to get as far away from them as possible. They have no loyalty to you don't bother giving them any.

Husband went in with a broken, malfunctioning phone that was under warranty. All rep there wanted…read moreto do was sell him a $2000 iPhone rather than help him file a claim!!!! I filed the claim online for him & it cost $275 deductible. These people are money hungry & incompetent!!!!!

Fraudulent! We went in to upgrade an old iphone and we're…read moretold, while we don't qualify for a trade-in rebate, that line is eligible for a free upgrade to an iPhone 13. We were told this and several other deceptive things in the act of fraud. This billing statement comes and we find the employee sold and earned commission on: Fraud 1, an additional line with insurance, but not approved by us; fraud 2, the "free upgrade"? no, a payment plan for a retail price iPhone 13 on the account; and, an iPhone 14, only purchased under assumption all other accounts weren't fraudulent lies. Also, according to AT&T customer service, this is not a corporate AT&T store and not actually affiliated with AT&T.