Husband went in with a broken, malfunctioning phone that was under warranty. All rep there wanted…read moreto do was sell him a $2000 iPhone rather than help him file a claim!!!! I filed the claim online for him & it cost $275 deductible. These people are money hungry & incompetent!!!!!

Fraudulent! We went in to upgrade an old iphone and we're…read moretold, while we don't qualify for a trade-in rebate, that line is eligible for a free upgrade to an iPhone 13. We were told this and several other deceptive things in the act of fraud. This billing statement comes and we find the employee sold and earned commission on: Fraud 1, an additional line with insurance, but not approved by us; fraud 2, the "free upgrade"? no, a payment plan for a retail price iPhone 13 on the account; and, an iPhone 14, only purchased under assumption all other accounts weren't fraudulent lies. Also, according to AT&T customer service, this is not a corporate AT&T store and not actually affiliated with AT&T.

Prices were very reasonable and his knowledge of repairs was great. He had all the equipment he…read moreneeded for my repair and it only took 30 mins to complete.

I would give them zero stars if I could. Brought an iPad Pro in for screen repair. It wasn't…read moreproperly calibrated to the old one so the ipencil is malfunctioning. I tried to get help with the issue and hit every road block along the way. iPad "tech" doesn't speak good English and uses his phone to translate. Had to call manager on his cell so I could communicate what the problem was. He told me to let him send it off to another store, who knows where, so they can maybe fix the issue. Deal breaker for me. I wanted it to either be calibrated in store to get it working or my money back with the old screen put back on. This is where it got ugly. He said he would not give me a full refund as he doesn't "do refunds". Kept telling me to look at the paper in front of me that has their policy on it. Yes it says no refunds, but also says they guarantee touch issues a few lines down. He says the touch is working, I disagreed. If it's not 100%, it's NOT working. I didn't pay for a 1/2a$$ job. He got ugly and told me to take it somewhere else for repair, that he would not give me a full refund. I said I would be disputing the charge with our bank for theft of service if he wouldn't give me money back and put my old screen back on. He didn't seem to care. Grabbed my old screen and walked out. DO NOT give them your business, you'll regret it

They did an excellent job fixing both the screen and charging issues. Service was also excellent…read moredid the repairs while I waited in the store. Your work made it possible, so I did not have to buy a new phone.

Very knowledgeable, courteous, and easy to talk to without being tech savvy. Fast and easy to have…read morerepair done & does not over charge.

Just switched from long long time AT&T to Verizon and bought 3 iPhone 11s from Rolando (store…read moremanager) and Bobbie at this location. Went to this store as it had gotten many 5 star reviews. I had the same 5 star experience. They were extremely polite and helpful. Had tk order the phones after the Xmas rush as their stock was Somewhat depleted but arranged to be back Sat for the info transfer that they are going to do for me. Actually drove 15 more miles to go to this location. It was totally worth it. Great folks - tried a store in Austin several weeks ago and had some of the worse non service anywhere I've ever been. Night and day difference between the store. Sad that some people take no pride in their jobs.

I need to preface my Review by saying, I have been with Verizon 30+yrs, couldn't be more pleased…read more. but having said that, my most current "walk-in-visit" was disappointing, a most definite first! I wanted a screen protector for my new 16 phone! I was shown/put on/totaled $$ owed..thinking only one available! Son who also got a 16 phone told me otherwise.. I'll always be a Verizon customer, but an uncalled incident!

Great place!!! I went to get my iPhone battery fixed and my screen was cracked so the guy hooked me…read moreup and gave me a free screen repair great place to get your phone fixed!!

From the owner: Helping the coastal bend keep their cell phones in good working condition since 2016! We have been…read morefixing phones with the best quality parts since we have opened and have a long list of customers who continue to use our services which we are grateful for.

My husband and I went to the AT&T store on Kostoryz to have our old phones downloaded to our new…read morephones. As the least tech savvy person on the planet, I really appreciated Brian. He was patient and helpful as he backed up my phone and also showed me some camera tricks, put on my screen protector and then checked to see if he could save us from having to mail our old phones in. I was impressed with his happy demeanor and he made me feel (in a crowed store) as if I was his only customer. Thank you, Brian for your above and beyond customer service!

I wish I could leave a zero. They made it all sound great when you're in the store. If you get a…read morenice rep. I've gotten more rude than nice. But one nice guy who clearly didn't know what he was doing because they said they'd backdate and didn't. Then when I called loyalty cause we have been with them so long they offered me nothing but "I'm sorry those charges are valid". So frustrated and looking on how to get as far away from them as possible. They have no loyalty to you don't bother giving them any.

Went here after the other location severely disappointed me, and they were great, specifically…read moreJohnny did a really great job, very much happier

My boyfriend and I went to this location last night to add a new line to his account and transfer…read moremy number from T-Mobile. I found out after I left that the activation hadn't completed and I was unable to accept imessages and facetimes. When my boyfriend returned this morning, he was greeted by a less kind woman with greyish blonde hair than the man we worked with prior, who told him she wouldn't be able to help because it was an Apple problem before even looking at the phone. In the process of explaining the situation, trying to receive any type of help, she told him to leave the store. Definitely won't be returning back to this location, even though it's the most convenient.

Jack ass at the front counter laughed when I asked for a big bag to cover up my purchase so it…read morewasn't just sitting in the open in the backseat of my truck. He was also trying to flirt with the girl co worker as we did the transaction he honestly was a chud.

I trusted Geek Squad with a simple screen repair on September 15 and paid $29 plus tax. During…read morediagnostics, they said my phone needed a factory reset, but it then couldn't connect to Apple's servers and became completely unusable. I had to use a loaner phone for the day while they ordered a replacement of the same model. Because of this mistake, I lost over a year of memories, from March 2022 to September 2023, including my child's first months and milestones. I am extremely disappointed in the lack of caution and communication and want Geek Squad and Best Buy to understand the personal impact and inconvenience this caused. You're better off going somewhere else to get your screen fixed or head to San Antonio Apple Store to get your fixed screen