The gentleman working could not help me, had no desire to help me, and had zero suggestions to help…read morefix any of my problems. They basically told me that I just need to call service. I went in with three or four different ideas, including buying a new phone and he discontinued to be unhelpful. Waste of time.

I want to really compliment the Customer Service at the Saratoga location.. I recently purchased a…read morenew phone & the Staff was Amazing! I want to Thank Grant for all the time he took to try & back up my old data from my old phone to my new phone.. & all the information he gave me on calling Loyalty on cancelling my old phone & later on trying to restore my old Data.. I recently went to the Moore Plaza location & they were horrible on Customer Service & wanting to help me.. I definitely give Saratoga my business & loyalty! Thank you!

Jack ass at the front counter laughed when I asked for a big bag to cover up my purchase so it…read morewasn't just sitting in the open in the backseat of my truck. He was also trying to flirt with the girl co worker as we did the transaction he honestly was a chud.

I trusted Geek Squad with a simple screen repair on September 15 and paid $29 plus tax. During…read morediagnostics, they said my phone needed a factory reset, but it then couldn't connect to Apple's servers and became completely unusable. I had to use a loaner phone for the day while they ordered a replacement of the same model. Because of this mistake, I lost over a year of memories, from March 2022 to September 2023, including my child's first months and milestones. I am extremely disappointed in the lack of caution and communication and want Geek Squad and Best Buy to understand the personal impact and inconvenience this caused. You're better off going somewhere else to get your screen fixed or head to San Antonio Apple Store to get your fixed screen

DO NOT TAKE YOUR CAR TO GREASE MONKEY!! Our car was serviced…read moreJune 25th to replace the AC compressor system. PETER was the mechanic who specifically told me multiple times a NEW compressor was needed. PETER never discussed a reman. My car was ready for pick up the next day. I asked for paperwork of everything they replaced. They said no worries will email you. NEVER received an email. I called that following Monday, because my car had NEW sounds and the fan was struggling to run.PETER SAID NOT TO WORRY! My husband brought the car up there that Friday after the air stopped working, and I was told PETER NEVER showed up to work that day. We asked to speak to the general manager, they said they would have the district manager call us. Adam who is the district manager for grease monkey called, and was very disrespectful. Taking no accountability for what his mechanic who obviously didn't do the job correctly. We demanded for a different mechanic to see what the issue was. Adam sent one over who again didn't know what he was doing and my husband told the mechanic to not to put STOPS LEAK in the system. Well he did anyways! My husband took pics as he was walking to car to see what the mechanic was doing. We told Adam what happened and again nothing but attitude. He sent over another mechanic from a different shop, but we were grateful for that, because Greyson found the paperwork and seen 2 reman AC compressors were put into the car, and grease monkey charged me for 2 AC compressors! The first one had a leak and so does the second AC compressor! We told Adam and he could care less what we found making excuses and basically calling us liars! I HAVE THAT RECORDED! We took our vehicle to another shop, who did a diagnostic on it. My car has 5k worth of damage because of grease monkey! I have Freon leaking from the reman AC compressor, and the rest of the components are trashed from STOPS LEAK! Adam also stated they are losing money! WELL IF YOU DID THE JOB CORRECTLY YOU WOULDN'T HAVE HAD TO REFUND MONEY! Adam also refused to give us his bosses # Jerry Bonnet, but because what I do for a living. I found an email and sent over the issues! We are dealing with corporate in hope they compensate for the damages they caused. If not, we are taking legal action! We have also reported Grease monkey to the BBB!

Today is New Years Day 2025. I had a software install problem. I called Andy and he was at my house…read moreat 1:00 pm. Fixed the problem in one hour. Outstanding service. New Years Day and he made a house call !!!! By the way there was no extra charge because it is a holiday. He is my repair guy period.

The guy we had was super lazy and was not helpful at all and would not get up to check the back to…read moresee if they had something that I called for earlier and said they do but when we got there he said they don't even the guy next to him working even said they had it in the back but he said right away they don't so don't go there it's the worst Verizon I been to

We arrived on a scorching day, as we entered we were greeted by the cool AC air and the kind…read moreemployees. The store is huge and has some seating by the windows, very considerate of the customers. Their manager Abraham is a helpful and knowledgeable person, I would definitely recommend this store for any Verizon help, concerns or needs.

Went here after the other location severely disappointed me, and they were great, specifically…read moreJohnny did a really great job, very much happier

My boyfriend and I went to this location last night to add a new line to his account and transfer…read moremy number from T-Mobile. I found out after I left that the activation hadn't completed and I was unable to accept imessages and facetimes. When my boyfriend returned this morning, he was greeted by a less kind woman with greyish blonde hair than the man we worked with prior, who told him she wouldn't be able to help because it was an Apple problem before even looking at the phone. In the process of explaining the situation, trying to receive any type of help, she told him to leave the store. Definitely won't be returning back to this location, even though it's the most convenient.

Josh v was the coolest guy and helped us out w a great deal! Will definitely recommend himread more

go to any other tmobile store, unless you have a degrading kink. The staff here is some of the…read morerudest people I've ever encountered. I don't even know the employee name that I just dealt with because she didn't bother giving it or wearing a name tag. She was foul. interrupting while I was speaking over and over again. made things 10x harder than necessary. I literally walked out in the middle of the " conversation" because whatever power trip she was on, I wasn't going to be apart of it. I had some very basic question and it was like I ruined her day by asking. never again will I return to that particular store.

I went in to have 5 lines transferred over to a new business account. After being there for about…read more2.5 hrs, I thought everything was good to go... Well, no, I get a bill for $ 1,090.00, and only one line/phone was transferred. Now, Joe, the store manager (Joe was the one who was doing this transfer), has never returned my call. I went in twice, and the staff said he was out and they would have Joe call me. After another week, I went back in, and he was out of town or something, and he would call as soon as he got back to the store--still no call after another week. I called today, and Joe is there. Hmm, why haven't you called Joe? Now, Joe is telling me I have to fix his problem over the phone with AT&T... I will never walk back into this store.. Awful service!!!

From the owner: Switch 1 line and get 4 amazing phones for free. Come c me here at the corner of Saratoga & Weber…read morein the Starbucks Shopping Center.

Alex was incredible helping my mother and extremely knowledgeable and was able to help the whole…read morestaff aaaannndddd assist me!!!

I went in today to inquire about internet service. Joanne helped me, and was extremely helpful…read moreexplaining the services offered. After making my choice, she set it all up for me and download the app on my phone. All I had to do is plug in the modem when I got home, and it's working perfectly. Thank you!