**************** HOLY CRAP!!!! PLEASE READ THIS ************…read more
I almost never give BAD reviews - this place DESERVES and fully warrants one!!!!
So, after a laborious, but financially (so I thought) worth it trip to this T-Mobile in early April, 2018 (not even 3 mo. ago) bc of a BOGO & my daughter needing more memory on her cell, I'm doing a 360 1 star review because of the comedy of errors and utter anxiety and anger that I've experienced with TM! Did I mention, probable negative credit score impact as well?!!!
The rep (truly a nice, seeimingly knowledgeable young man) who signed me up failed to (admittedly FORGOT!!!!) put in my promo rebate!
Thank GOD that I'm very organized and on top of my bills because 4 weeks into the 6 week expected rebate period when my gift card for ~ hello ~ $800 was due me, nothing had come in the mail yet. My former carrier is sending me bill reminder letters. . . my bills are NEVER late and always paid in full!
I inquired and that's when the error was discovered. MY BOGO REBATE WAS NEVER SUBMITTED !!!!!!
I was mad but sh*t happens. What I was unhappy, to say the least, about, was his nonchalant attitude for HIS ERROR!!!!! This is a lot of money we're talking about here!!!! I voiced that to him. It was like I was saying "pass the salt."
The same rep re (well - submitted, period) submitted the rebate offer in early June. Okay, more waiting.
I checked on the status a few weeks later - NADA.
I went into the store and let TM know what was happening. They pulled up my account and showed me that the rebate had been accepted, but not approved. "That should show in a few days." I'm annoyed but okay.
I'm pretty good with computers and go online ALOT but can't get into the website, etc. .etc. (later I find out that I was given THE WRONG website link!)
Now I chat w/ TM via their app to save time. Nothing showing per this rep. , then wait - a $1,400 (ooooh!) rebate coming to me, but they can't expedite the refund, per my request and story reiteration.
Blah, blah, blah, getting collection letters from my former carrier now looking for my final billl's payment.
Hello - I cannot make it b/c TM has screwed me over and hasn't mailed me my $800 refund yet, and I cannot pay it!
I get a text questionnaire about TM. I give it lousy 0 and 1 (out of 10) scores.
Surprisingly, a TM rep calls me that night (while I was cooking dinner). She said that she saw the poor scores I gave and wanted to know why I gave them.
OMG - I'm super impressed and hopeful now for resolution! FINALLY, an intelligent person who will HELP ME.
She takes my info down and tells me she's going to look further into my issues.
I told her that I was going to TM the next night to talk to the mgr for an appt, which I set up earlier.
She was happy to hear that and said he would call at 7:15 p.m. the next day while I was there (I told her I w/b at 7 p.m.).
I get there at 6:45 p.m. Check in then tell them about the rep calling in, etc.
I come back to the store, even though the rep didn't call in yet. I'm wild and call her.
Now, my original in store rep is on his phone re: my refund status, and I call into TM on my cell for this female rep.
I'll spare you the details and yet more writing . . . .
Bottom line- the in store orig and same rep put in the wrong effing code and now ANOTHER 6 WEEKS until my supposed correctly entered rebate. O M G !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How I didn't combust is beyond me and my hot Italian temper. (did I mention that I was HANGRY and had a headache too?!)
The $800 due me is now down to "a $700 maximum" for the BOGO that was done in April. O M G - jilted and misinformed yet again!
So, we talk more (all on speaker on my cell at this point) and the MIA $100 will now show as a credit on my TM account.
It's not ideal, but it's semi resolved now. The $100 credit showed less than an hour later. This was the only sliver of happiness from TM about this whole exhausting ORDEAL!
As for the biggie - the $700, it's a waiting game, I still cannot pay off my prior (truly good) carrier and I will be checking in a lot w/ TM on the status.
How a huge multi-billion (probably?) dollar company couldn't 100% satisfy me with giving me $800 on spot walking out the door with, AND KEEP THEIR NEW CUSTOMER HAPPY, is beyond me.
I'm at TM's mercy now b/c of ALL the time, effort, and MANY hoops that I jumped through and am staying with them, which annoys the crap out of me.
PLEASE do not go to this location, who, btw, has a new manager. Yes . . . the dude who was being trained in April.
Live and learn.
This T-Mobile SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!