**************** HOLY CRAP!!!! PLEASE READ THIS ************ I almost never give BAD reviews - this place DESERVES and fully warrants one!!!! So, after a laborious, but financially (so I thought) worth it trip to this T-Mobile in early April, 2018 (not even 3 mo. ago) bc of a BOGO & my daughter needing more memory on her cell, I'm doing a 360 1 star review because of the comedy of errors and utter anxiety and anger that I've experienced with TM! Did I mention, probable negative credit score impact as well?!!! The rep (truly a nice, seeimingly knowledgeable young man) who signed me up failed to (admittedly FORGOT!!!!) put in my promo rebate! Thank GOD that I'm very organized and on top of my bills because 4 weeks into the 6 week expected rebate period when my gift card for ~ hello ~ $800 was due me, nothing had come in the mail yet. My former carrier is sending me bill reminder letters. . . my bills are NEVER late and always paid in full! I inquired and that's when the error was discovered. MY BOGO REBATE WAS NEVER SUBMITTED !!!!!! I was mad but sh*t happens. What I was unhappy, to say the least, about, was his nonchalant attitude for HIS ERROR!!!!! This is a lot of money we're talking about here!!!! I voiced that to him. It was like I was saying "pass the salt." The same rep re (well - submitted, period) submitted the rebate offer in early June. Okay, more waiting. I checked on the status a few weeks later - NADA. I went into the store and let TM know what was happening. They pulled up my account and showed me that the rebate had been accepted, but not approved. "That should show in a few days." I'm annoyed but okay. I'm pretty good with computers and go online ALOT but can't get into the website, etc. .etc. (later I find out that I was given THE WRONG website link!) Now I chat w/ TM via their app to save time. Nothing showing per this rep. , then wait - a $1,400 (ooooh!) rebate coming to me, but they can't expedite the refund, per my request and story reiteration. Blah, blah, blah, getting collection letters from my former carrier now looking for my final billl's payment. Hello - I cannot make it b/c TM has screwed me over and hasn't mailed me my $800 refund yet, and I cannot pay it! I get a text questionnaire about TM. I give it lousy 0 and 1 (out of 10) scores. Surprisingly, a TM rep calls me that night (while I was cooking dinner). She said that she saw the poor scores I gave and wanted to know why I gave them. OMG - I'm super impressed and hopeful now for resolution! FINALLY, an intelligent person who will HELP ME. She takes my info down and tells me she's going to look further into my issues. I told her that I was going to TM the next night to talk to the mgr for an appt, which I set up earlier. She was happy to hear that and said he would call at 7:15 p.m. the next day while I was there (I told her I w/b at 7 p.m.). I get there at 6:45 p.m. Check in then tell them about the rep calling in, etc. I come back to the store, even though the rep didn't call in yet. I'm wild and call her. Now, my original in store rep is on his phone re: my refund status, and I call into TM on my cell for this female rep. I'll spare you the details and yet more writing . . . . Bottom line- the in store orig and same rep put in the wrong effing code and now ANOTHER 6 WEEKS until my supposed correctly entered rebate. O M G !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How I didn't combust is beyond me and my hot Italian temper. (did I mention that I was HANGRY and had a headache too?!) The $800 due me is now down to "a $700 maximum" for the BOGO that was done in April. O M G - jilted and misinformed yet again! So, we talk more (all on speaker on my cell at this point) and the MIA $100 will now show as a credit on my TM account. It's not ideal, but it's semi resolved now. The $100 credit showed less than an hour later. This was the only sliver of happiness from TM about this whole exhausting ORDEAL! As for the biggie - the $700, it's a waiting game, I still cannot pay off my prior (truly good) carrier and I will be checking in a lot w/ TM on the status. How a huge multi-billion (probably?) dollar company couldn't 100% satisfy me with giving me $800 on spot walking out the door with, AND KEEP THEIR NEW CUSTOMER HAPPY, is beyond me. I'm at TM's mercy now b/c of ALL the time, effort, and MANY hoops that I jumped through and am staying with them, which annoys the crap out of me. PLEASE do not go to this location, who, btw, has a new manager. Yes . . . the dude who was being trained in April. Live and learn. This T-Mobile SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I called to see if they had a product in stock and they said I can order it so I went in and they were closed at 5:52 it says they are open till 8 PM where is everybody read more

RUN, RUN far away and keep your money in your pocket. They are deceitful, dishonest, lying sob. We changed our service, were unhappy with our previous carrier, should of went with a prepaid service!! i should of recorded what was stated, at the time of purchase. Adrian, the salesman, told us to pick out a Bluetooth speaker (100.00 limit as a gift, as a new customer ), we were also receiving protective covers for our new phones. When we left, our bill was only $110.00 (so he said). Guess what, FIRST month only, second month IT JUMPED TO $$ 190.00!!!!! Found out, we are being charged for the accessories and blue tooth speaker(we didn't need, as we have 3 of them). So tired of the $$it they get away with! Cell phone companies use to be more customer service oriented, now they are spineless salesmen, who will do what it takes to make there numbers, no matter what the $$$$ cost. Remember, It's coming out of your pocket, like the customer service rep told me tonight "NOTHING LEAVES THEIR STORE FOT FREE!!!! read more

Worst customer service ever. Switched to Tmobile and had no service at our home. Store told us they would send a hot spot so we could have a signal. They said no charge for the device! Years later we switched to another carrier t mobile charged us for the hotspot! We then returned the hotspot and still have not received the $117 and when we call they keep telling us to go to a store to verify our ID. We've done this twice now and still no refund and just hung up with them and guess what? They need us to go to the local store Again!! Terrible customer service. read more

Not only was I charged for a case that the worker said was free, but also charged me because I "needed" a new plug box because none of my iPhone X ones would work with the new iPhone 11... That was annoying and frustrating, but the salesman got me (Dwade). The bigger problem was when I returned the items with the same guy who was very helpful. This was when GIA (Audubon,NJ store) decided she needed to open her rude, unprofessional, immature mouth and try and tell me I was wrong. Then she realized, no I didn't buy the iPhone 13 which was never mentioned, nor did she ask before she rudely interrupted me by trying to understand why I "needed" the plug and that the case was, in fact, not free but charged into my monthly bill. This was the worst manager I've ever dealt with and when she wouldn't look at us, nor even stand up, but continued to try and correct me, when I was right, I needed T-Mobile to know and handle this person. What a horrible experience and terrible manager with no customer service. The "I'm always right because I'm the manager" tactic never works and is insulting. Gia from the Audubon, NJ store is despicable and gives the company and especially that store a horrible reputation in my mind. read more

I have had nothing but great experience at this location. I've broken phone many times, lost, or needed my bill adjusted. Each time I've got everything taken care of. Denzel one of the most helpful employees. 5 stars in my opinion. read more