Derek the owner is awesome! He made sure his team got out here and fixed the leaking pipe quickly. He followed up to make sure I was happy with the end result. The technician they sent out was friendly and knowledgeable. I have used this company in the past and I will use them in the future if needed. read more

Not a 24 hour/emergency service as stated. I called at 7pm because my furnace wasn't working and it was going into single digits outside. I left a message with a man who had a very difficult time writing down an address who stated he would pass on the message and they should get back to me. They did not. read more

They did a great job fixing a problem that was causing a great deal of stress, at a very busy time for the company, with a great deal of professionalism. I dealt directly with one of the owners, who bent over backwards to accommodate. Will absolutely go to them with all future plumbing, heating and cooling needs. read more

You get what you pay for. There's a reason this company is cheaper than other competitors. STAY AWAY & SPEND THE EXTRA MONEY ELSEWHERE!! We had a sewer pipe break. We were totally aware that they were tearing up our lawn and not going to plant new grass. What we weren't aware of was their machinery (excavator) leaving dark deep big oil spots all over our side walk in front of our house and a hundred cigarette buds all over our lawn. We just moved into our house in January, they came to do the job Feb 1, so walking up a junked up sidewalk wasn't something we wanted to do the next 10 years of our life. The presentation of our curbside appeal was something we loved the most about our home purchase. I spent all day scrubbing the side walk with dawn dish soap, over and over and over, I got it to lighten A TON. And then decided to call and ask if they could come get the oil out because well.. why wouldn't they? They sent someone out and whatever machine they used left permanent swirl marks in the side walk making it look even worse. When I spoke to ONE OF THE OWNERS, he told me I was being dramatic, that it was "nice of the guys to even come out to try and remove the oil to begin with because that isn't at all something they should have done" and he was a COMPLETE JERK. I told him I'm going to warn other people about this experience and he said "good, goodbye" as rude as possible. I WOULD NEVER RECCOMEND CREGGERS!!!!! read more

Cregger - Plumbing Near Me - Ferndale, Michigan

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I want to thank James Liberty at Cregger Plumbing for the professional service clearing my kitchen drain line. It is not often that I find service personnel that are personable to deal with. James was very friendly and honest. I had already snaked the line prior to calling a plumber, but I was unable to clear it myself. I have used Cregger Plumbing in the past for other work and their rates were reasonable, so I called them again. Initially when I called, they apparently lost my phone number in their system and did not contact me back the following day to schedule an appointment. My wife called back at the end of the day, but they were booked up and couldn't get me in today. She set up an appointment for the following day in the morning. After not hearing from them in the morning, my wife called back and their system again lost our appointment information. The operator apologized and informed us that they are using a new system and have been having issues with it. They gave us a new window between 3 and 7pm. Around 5 pm, James called and informed me that he was on the way. He arrived quickly and was very professional and polite. James listened to me about the problem and went to work. He was able to successfully clear the line. When it came time for the bill, it was not only reasonable as is, but Cregger Plumbing knocked off an additional $89.00 I assume due to the scheduling errors. (I never complained to them about the scheduling errors, they did this on their own). I would highly recommend this company again in the future for plumbing needs. read more

Called Cregger Company, after a tenant at a rental property noted a water heater went bad on a Saturday evening. After I had called, the technician arrived to the property within reasonable time and had called me after his assessment. I knew what to expect including cost and the water heater replacement proceeded without a hitch. Job well done in this circumstance, would call them again for future needs. read more

I give Cregger 5 out of 5 stars hands down... their service has been excellent with each interaction.... New to Ferndale - had some 'immediate water in basement' problems soon after moving into our house. Safe to say not a great feeling after buying a new home. I shopped around for prices to have backwater valves installed on my basement floor drains. Cregger was competitive on price - quick to service, and technicians / plumbers professional & friendly. Unfortunately while I was out of town days after having the work done, we had some heavy rain once again - and some water STILL found its way into my basement - was not happy about this, contacted Cregger immediately to see what the heck the problem was. I was out of town and it was difficult for me to coordinate to get a plumber over while I was away. The owner of Cregger contacted me personally right away - he coordinated with my family member to get into my home while I was out of town. They spent the next 24-48 hours working on my home until the issue was resolved. It's rained hard several times since and I've had no issues. BOTTOM LINE: Despite what was initially a frustrating plumbing situation - Cregger went out of their way to work with my schedule (rare) and make sure I was taken care of - and didn't stop working until I was in good shape. Cregger has many years of experience in Ferndale / Royal Oak area - I'd suggest them to anyone. read more

I was getting a new roof installed and was told I would need to hire a plumber to move my vent stack over about 10 inches. The tricky thing was that I need the plumber to come the same day and time the roof would be ripped off. Cregger Plumbing was great. I received a free quote the same day I called and when the other company never showed to give an estimate, I decided to go with Cregger. I had no problem scheduling the plumber at the day and time I needed him. And when my roofing company called two days before our date to reschedule, Cregger Plumbing was very accommodating and I had no problem moving my appointment. The plumber arrived early and just waited until the roofers ripped off the roof. He was fast, professional, and our bill was what was quoted. The roofing company manager even stated that the plumber did excellent work and that we chose a great plumbing company. I have only good things to say and I will definitely use Cregger plumbing in the future. I do, however, want to apologize to the plumber on behalf of one of the roofers. According to my husband, some guy (I think the site supervisor) chased after the plumber screaming nonsense and swearing regarding the placement of the pipe. Apparently, the guy had the wrong flashing and decided to take it out on our plumber. The roofing company (Pro Home Improvement) manager was called and he came out and deemed the job well done and brought the correct flashing. So everything ended up fine, but I just wanted to apologize to the plumber. read more

Very professional and knowledgable staff. Cregger people have been out to my house 2 or 3 times now. The first time, the drains were completely blocked, from the kitchen sink and bathroom sinks. The toilet worked fine, and the bathtub drain ran slow, but had been running slow for years. We had several companies inspect the bathtub drain in the past, and all they ever did was snake the drain, which NEVER fixed the issue. So, when I was having sink issues, I didn't even bother to mention the tub. The Creggar rep came, and took a look at the sinks. He asked where I was having problems, and began to take an overall assessment of the problem. I told him about all of my problems, excluding the bathtub issue. He actually went to the basement to check out the pipes, and ended up asking me about the tub. I told him we were having issues, but that it was an ongoing thing, and I was NOT going to have him snake that drain. (I'd learned the hard way that the process does not work, and would just cost me money.) Well, he looked at the pipe coming from the tub, and stated flat out that there was NO WAY it could have been a clogged pipe anyway, because that pipe had such a large diameter. In the end, he ended up snaking the sinks, which completely solved my initial concern. He also ended up figuring out that the problem with the tub was the unit that stops the water from draining. Evidently the spring in that unit was bad. Once he changed it out, my tub has drained fine ever since. It was SO NICE to take a shower without standing in water! Since then, they've installed a new kitchen faucet, and completely replaced all of my old water pipes with copper piping. They were able to re-use some of the existing piping which saved me quite a bit on the price. After getting a couple of quotes, I found Cregger to be quite reasonable on cost. Also, if you are an Angie's List member, they routinely offer $99 for $200 worth of plumbing service (right now they have an offer for $111 for $200 worth of service - which is still a great deal to me.) They are also listed as a 5-star company with hundreds of recommendations on Angie's List. This is how I found them in the first place. I would have given them 5 stars, except for 2 things. First, when they came out to replace my piping, they turned my water heater temperature WAY DOWN. I was taking cold showers for about a week before I finally figured it out. :( Second, when they installed my kitchen faucet, the guy who installed it ended up routing the spray hose under the grounding wire. I cannot fully extend the hose because of that stupid wire! I'm sure they would have come right back out had I made a phone call, but my hubby told me he'd take care of it. Well......you know how that goes! LOL. Eventually I'll put it onto his to-do list and get on him about it..... Even so, I have plans to take advantage of the $111 Angie's List special. I know from my previous experiences that they are very competitive, and really do, do a good job with the work. I have a laundry tub in the basement, and need a new pump attached to it. I'll just remember to check my hot water heater temperature after their representative leaves! :o) read more

Trustworthy service. Came back from vacation to a leaky hot water heater. Within 36 hours they had put a tankless model In place. Used them for a new water conditioner before. Highly recommended read more

Derrick was professional, fast, and transparent with my furnace issue. However, $240 for a 10-minute cleaning of the pressure switch is quite high. This is normal a $90-140 range call. read more

Put in a new furnace after the 6/2021 flood. Responsive, reliable, helpful, answered questions, good product, amazing customer service! Thanks Carl, Scott and crew! Will definitely call them again. read more

So, Sunday night, barbecue, friends. Go into basement and of course there is water that has no buisness being on my floor. I freaked. Started searching around and called multiple companies. Considering it was a beautiful Sunday evening, nobody wanted to call back. That is until we called Cregger. We received a called back from Kevin within 15 minutes. He quoted us a fair rate. And within an hour their plumber showed up at our door. 45 minutes later, not only was he gone, but so was the water and all the mess. He even cleaned!!! I have not needed plumbing services very often, but the response and professional service we received from Cregger Plumbing was astonishing. We seriously called 5 other companies and no one bothered to return our call. It is very nice to know that we will not have to do that again as this is the only company we will ever call. Thank you again guys!!! read more

Creggers Plumbing came quickly in response to a phone call and ended up replacing a toilet, as well as digging up the septic line under the basement floor and also outside. They replaced the 75 year old rusted and cracked iron pipes with PVC and refinished the concrete floor. I thank them for doing the work in a very timely manner as I was in from out of town and the disabled senior woman in the home needed help ASAP. The workers were professional, hard working and pleasant. I'd definitely recommend them. read more

Updated review: I had a hard time initially with the phone staff but the manager, Derek, called back and even sent a guy out on a Saturday morning to accommodate my schedule. I really appreciate Derek going above and beyond to get my problem taken care of. This was a very kind and caring gesture on his part - thanks Derek!! read more

Good company I'd recommend to friends and family. Brandon came out on a emergency call, figured out the problem and we're moving towards the solution. Informed me along the way so I knew what was going on, very helpful. No complaints. Solid company. read more

Very professional and reliable. I had a pipe freeze and cause water damage, Cregger plumbing was there in less than an hour. The did and efficient Job in a timely manner. The office was very pleasant to communicate with and helpful! I would highly recommend this company. Nice to do business with a Michigan Family Owned company. read more

Needed a plumber to replace our hot water heater that died just after Memorial Day (2018). The day after, I called Cregger's, and they sent Kevin and two other helpers to install a new one the same day. Afterwards, we needed to have them out to make several temperature adjusts, and they came out without any hassles and now our hot water temp is perfect. Cregger Plumbing Co is our go to plumbing service. They are quick, knowledgeable and competitively priced. They also plumbed my wife's first floor laundry room which she loves! Cregger Plumbing Company, you are awesome! read more

I feel like it's hard to get 5 stars as a plumbing business because they're usually the bearer of bad, pricey news. Still, I felt that I was treated with respect and the service was timely. I had called on a Sunday morning and was unsure if our situation was an emergency. I spoke with a woman who broke down the emergency service pricing vs an appointment - which was huge for me. I was able to make an informed decision and not one in panic because the toilet overflowed! They called to follow up post service to see if we were satisfied and had any additional issues. Would recommend! read more

GREAT! It was a fun day! Tom was punctual and thorough in checking the pipes - even went into a crawl space in the basement and a cubby under the landing stairs. He paced off to determine locations of pipes at various places. He was pleasant and even added not too many touches of humor. This can be annoying but it was down right comfortable. I'd read about this company and was glad I called. My drain is running like new. Tom discovered leaks in the tile that were causing more of a problem than the one leak he found in the plumbing and did a quote for the bathtub drain fixture. After I get the tilework done, guess who I'll call for the tub drain repair? Cregger! read more

I've used Cregger three times over the past couple years and they have been great all 3 times. They are professional, prompt and very thorough with the work they perform. The plumbers answered all my questions/concerns and they made sure i was completely satisfied with their work before they left. read more

Cregger Plumbing is great. Excellent communication and they went out of their way to get a plumber out quickly and repeatedly to our house until the problem was resolved. We started getting a little bit of drain water back up into our laundry tub following a heavy rain, and so I called at 8 p.m. to try to schedule an appointment. The dispatcher said they could send someone out for emergency service that night, or I could save the emergency fee and they would call me in the morning and would be able to send someone out that day. Sure enough, they called promptly at 8 a.m., and were able to get Bob out by 2 p.m. Bob was very helpful in trying to determine the source of the blockage in our drain, but was unable to clear the drain with his scope. He recommended having the manager, Bill, come out with another camera and sensor to determine precisely where the blockage was. I got a call on the morning of the next business day that Bill would be out that afternoon to take a look and assess the problem. Bill was able to pinpoint the location of the blockage in our drain line near the city's main line. Bill was very forthright that there was a chance we would have to dig up the line, but recommended getting it scoped one more time and trying the 4x6" cutter in case there were badly grown in roots in the line, so that we could potentially avoid the considerable expense of digging up the line underneath the street. Sure enough, the next afternoon, Keith was able to come out and clear the line with the big cutter, then ran a camera down afterward to verify that everything was clear and that the pipe is in good shape. Not only that, at my request, he was able to work from the outside release and didn't even have to knock on the door, which was ideal given that my son was napping at the time. He called immediately with a follow up and emailed the results of his service to me almost instantly. On top of this, I should mention that we were in the process of selling our house when this happened. Cregger was extremely helpful in providing documentation of their work and assessment of the situation to the lender so that we could close the loan without delay. Thank you to the office manager, Emily, who was extremely helpful and pleasant to deal with! The morning after Keith came out and remedied the problem, the office called back to check in and make sure everything had gone smoothly and to see if I had any questions or concerns. All in all, this was a fantastic experience with a very helpful company during a stressful time, and I will definitely call Cregger in the future if I have any plumbing issues that need to be addressed. Top-notch friendly service all around. Thank you! read more

I used Cregger to snake my very old house's sewer line. I also asked them to quote a complete replumb of my gutted house as well as a repair of said line. It's an involved and complicated job, and I asked for a lot of variables to be priced. They ended declining quoting the sewer job, and said with the Corona Virus they were not bringing back their interior crews.I asked if they could have me contact one of their laid off workers and they said, "no way!" That tells me they treat their workers badly and don't care about their well-being during this difficult time. So, now they are lazy and mean. I also got charged at the top end of the quoted amount and I waited a week to pay the bill. Guess what? I received a nasty letter from a collection agency. Now I know they are lazy, mean and impatient. Do NOT use them! Go to their competitors. read more

I called cregger plumbing to fix a backed up sink in the basement. Keith came out and was polite and professional (he used shoe covers as to not drag wet snow into the house). He explained what was going on and fixed it problem. He seemed to take his time and diligent in his work. I cannot say 100% that the problem is fixed...time will tell in the next couple of days. Will update this accordingly! read more

Derek is a good guy. They came out and snaked a basement drain. A few days later it backed up again on a Saturday. I was initially told it would be an emergency call fee plus another fee for snaking. I told the person (not Derek) I did not agree with having to pay another fee when it occurred so soon after their initial visit. Long story short, once Derrick got involved he made things right. I would work with them again based on his response. read more

I bought a great house with a not-so-great connection to the old dryer. It was obvious that in order to have my newer dryer installed, the not-to-code connection would need to be replaced. Danny W. came out and gave an estimate, but not having had to call a plumber in some years, I wasn't sure that it was the best price and didn't have the work done right away. That was foolish because when I did have the work done, the quality of work was absolutely worth the price. Danny W. was polite, professional and thorough, and went beyond what I expected. I would definitely call Cregger (and Danny) again if I needed plumbing work done. read more

Quick, honest, dependable. Jimmy was super friendly and got the drain snaked very quickly. They do the camera inspection for free as well so that's s plus. Main sewer line repair estimated at $8000 less than the last guy, I will definitely be using them when I'm ready. Would highly recommend this local and trustworthy business to anyone. read more

This review is based solely on customer service and professionalism of technician and ownership. Our sanitary line was blocked. Technician found blockage and asked to speak to my wife so he could "educate" her on what it was. I told him she did not want to speak to him and it was not necessary as we understood the blockage was due to tampons. He took it upon himself, when he saw her, to shame her in front of me for flushing tampons, or as he called them "sewer rats". He then proceeded to tell my wife "it's sad that I have to come out here while you waste your husbands money". This was incredibly unprofessional and a highly misogynistic comment. I received a call back from someone within the company that day, Labor Day, concerning our complaint. The person that called sounded sincere in their apology and stated that they were absolutely appalled by what had happened. This person was unable to assist us though and stated they would let the owner know and he would surely take time to call us and resolve this issue. I did not receive a call from the owner, instead I received a call from the plumber? Not sure why the owner did not call, but I was able to get the owner on the phone via the plumber. I spoke with the owner on the phone and he could not have been more dismissive of our concerns. All he said was that he had known the plumber for 15 years and he does not have a bad bone in his body. He, plumber, was only trying to "educate" us as if we did not understand. The owner failed to understand the root of the issue was the technician telling my wife that she was wasting my money, eluding to his assumption she does not draw an income along with speaking to my wife on the issue when I asked him not too. In the end, the owner refused to admit any wrong doing, stating that I, myself, surely must have said one thing in my past that I regretted. Update: Owner called back, we discussed and came to a mutual resolution. read more

I had them out last week to address an issue with my main sewer line. Water had been backing up into the basement toilet and flooding out across the basement. They ran a scope through the pipe and told me it was partially collapsed and full of roots and rocks. They snaked the pipe, but said they weren't able to get through the blockage, and would have to rip apart the road and replace the pipe from my curb up to the city main, and quoted me $12-14k for the work. I got a second opinion from another company yesterday, and they also snaked the pipe, but were easily able to get through the blockage in the drain and cleared it out completely. The pipe was not collapsed like the plumbers from Cregger had told me, and it was a quick fix of snaking the pipe. The misdiagnosis, as well as needing to pay for something they said they couldn't do (while another company did without any issues), caused way too much stress and prolonged the issues with my drain. I'd recommend going to "Da Best Plumbing" if you want any work done. read more

Today, James Liberty from Cregger Plumbing came to my rescue taking care of a complicated floor drain problem. He was the ultimate plumber: professional, knowlegeable, and skilled. In the future I will always use Cregger and ask for James. Best plumbers in Royal Oak area. read more

The plumber was kind & courteous who came out. It was less than 20 minutes from the time he pulled in to the time he pulled out. Everyone I spoke to on the phone was very helpful and the price quoted was right on with what was charged. read more

Great Service, well priced, & I love the fact that they are the local small time operation.

On Saturday, November 28th, a Cregger technicians responded to our emergency call for a backed up sewer line. We had raw sewage coming through our floor drains . Though he said he'd been working for over 19 hours straight, the service technician was respectful, and diagnosed the problem as a collapsed sewer line, 30 feet from our house. We were charged $400.00 for the diagnosis, without any relief from the standing sewage. In that discussion and from the technician talking with his supervisor on the phone that evening, we learned that the $400 could be credited to our next service. That next service was to dig out the line, planned for Monday morning. This was based on the conversations Creggers technician had with his supervisor. On Monday, talking with Creggers office, we learned that they would not be able to respond in any way until Wednesday, December 9th. That was radically different than we had understood Saturday evening, and absolutely unacceptable with standing sewage in our basement. We engaged their competition who responded promptly, correctly diagnosed the issue. It turns out Cregger's technician was not even snaking the correct line when he was here. On Tuesday, December 8, in response to a written request to talk with one of the owners, I was contacted by the office admin at Cregger. She was disrespectful, demanded a complete copy of their competition's (who correctly solved the issue) bill and directly accused me of lying. Do not do business with this company. They are not honorable, of have any idea what customer service looks like. read more

Tonight, I disconnected a a water line leading to an ice maker in the refrigerator, after closing the water valve in the basement. (We are expecting a new refrigerator in the morning.) To my shock, the water came pouring out at a rapid rate. I hobbled to the shutoff main lever, and spent 25 minutes mopping up the messy floor. My multiple attempts from 7:00 PM until 8:45 PM to obtain a plumber were unsuccessful, until Cregger Plumbing and Mechanical Systems answered with a promise to send a man. He arrived close to 10:00 PM. I travelled by my lift chair to the basement problem site. At age 90 and a diagnosis of chronic degenerative arthritis, I learned an expensive lesson. The Cregger Plumber solved the problem before my lift chair touched the basement floor. I was shocked to discover he turned the valve one more time, and the water leak problem was solved. I thanked him how much I owed him for his turn of the handle. He replied, $ 225.00. for what was a 2 second task and a ten minute visit. I told him the dispatcher quoted me $ 165.00 for the house call, and additional services could extend to $ 225.00 to 500.00 plus parts depending on the nature of the work. Thus, I was was charged $ 165.00 for the House call, and an additional $ 60.00 for a turn of the hand which took 2 seconds. I told the Plumber it was obvious that I lacked the hand strength to make the final turn. (Erroneously, I assumed the final charge would be $ 185.00.). My statement to the Cregger plumber was, "This not a good way to obtain a reputation for good relationships with a new customer". Obviously, it's not great publicity for a company dealing with a disabled 90 year-old arthritic, unable to make the final turn on valve. My suggestion to anyone seeking a plumber is to consider dealing with a plumbing company that takes all factors into human considerations, before settling for a experience that could parallel my experience with Cregger. It was a mixed picture. The problem was solved. The billing was a Bernie Madoff . Michael Eremia. P.S. This revision is based on the prompt, courteous response I received at 11:00 PM from the owner, Dereck Cregger, 10 minutes after my sour review was posted. He calmly stated that he understood my upset feelings, and said that the $60 charge for 2 second service rendered is one that he - as the owner - would not have charged. Mr. Cregger explained that the service charge rates are posted on each plumber's cell phone, and on-site plumbers are not authorized to negotiate a modification of service rate charges. The plumber's problem, in dealing with my complaint about the charge, was the dispatcher who quoted me the $165 service call charge was gone for the evening. The owner assured me that his Company's priority is each customer's total satisfaction with services provided, and he personally would refund $60. He sent the check the following day, adding an additional $5 for the aggravation I experienced. This is my first experience with a service provider displaying such a complete understanding of a business transaction calling for remedial action. Based on Mr. Cregger's handling of my problem, viewers can ignore my initial review. This is a Company you can trust. Thank you, Dereck Cregger. Michael Eremia read more

On 6/26:2021, I was a victim of the floods that wreaked havoc in the area. My water heater was not working due to the flood in the basement. I called Creggar Plumbing because I had used them in the past. I later spoke with a Keith or a Kevin (not sure of the name) who advised that I would need another water heater due to the water damage. He told be the cost would be $2000 ($1800 for the water heater and $200 for labor). I was taken back by this price given that I had just replaced the water heater 2 years prior with another company and I only paid $700. I immediately thought that this company was taking advantage of people who were in a crisis. Needless to say I didn't fall for the banana in the tailpipe and call another company. I did not need another water heater and I was only charged $50 to have the pilot lit. Thirteen days later, my water heater has dried out and is working fine AND I still have $1950 in my pocket. Beware of the antics of this company. read more

Highly recommend Cregger Co. for plumbing repairs. Brandon came out June 1, 2019. I highly recommend him. He was very polite and helpful. He did an excellent job as well as a great cleanup. read more

Very positive experience. They were very helpful on the phone, and were able to schedule me the same day. Brandon handled my service request, and was very professional and friendly. Recommended! read more

Overcharged me by $2700 when I had a $600 service and foolishly provided credit card info over the phone to make payment. Refuse to return calls or remedy the situation. Fighting in hard while I'm contesting it with my credit card company. Don't do business with them, but if you do, be sure not to provide cc info over the phone, only allow them to swipe the card so they can't make fraudulent charges. read more

Very happy with the service, both from Monica in the office and Ian who provided the service. We've been procrastinating getting a new hose bib installed and main water shutoff valve replaced but Ian did a thorough job and we waited and worried for nothing. And Monica even called the next day to follow up! We highly recommend this company. read more

We are so happy with our experience with Cregger! We have had Bob twice now for 2 different leaks and he is so kind and so good at what he does. He really knows his stuff and has made some excellent suggestions to us as well. I highly recommend them for their wonderful, fast service and the professionalism of Bob who came to the house to resolve our leaks, and for the staff on the phone when we call. You all make a stressful time so much more bearable! Thank you Cregger, we tell everyone to call you guys FIRST when they need a plumber! read more