If you want an upscale sensory experience, this sleek, sophisticated storefront for fragrance enthusiasts to explore the brand's expansive collection makes SCENTS. Get it? Sharon was our dedicated fragrance expert, who guided us through the history of each scent profile, helping us discover the exact notes and ingredients that match our personal taste. She was patient and nice, which is hard to do since I'm only partial to smells I can eat whereas my wife wants me to smell like a leather pouch of woody vanilla bourbon with a cigarette in it. read more

I've been wanting to purchase Creed for a while, and on my birthday, my husband decided to gift me my 1st bottle. We walked into the store already knowing what we wanted, but we were still excited to explore the other fragrances. As soon as we entered, Pablo greeted us warmly. He was incredibly patient, answering all my questions, and his knowledge truly stood out--he knew every note, every detail, and even shared the story behind how Creed began. It made the experience feel so much more meaningful. When we finally made our purchase, he personalized the bottle with our names, which was such a special touch! From the packaging to the overall experience, everything felt thoughtful and elevated. A few weeks later, I was pleasantly surprised to receive a handwritten note from Pablo in the mail, along with some samples. That level of care and follow-up is rare and deeply appreciated. Thank you, Pablo, for making this such a memorable experience--you truly went above and beyond. You deserve a raise! read more

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What an exquisite visit. Please see Kimmie for your luxury perfume needs. I was able to identify some perfumes/colognes for my needs so I am so happy I got to smell and try a lot. However, my nose did get a tiny bit overwhelmed, I would bring a tiny zip lock bag of coffee beans to smell in between to help as many of the Creed scents are strong. They are made and sourced with the finest I ingredients, so it's a IYKYK. read more

Creed - Perfume Near Me - Santa Clara, California

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I've been a longtime customer of Creed but I have never had such a poor experience in one of your stores before now. I hoped to see if I preferred another scent than my usual and asked for help, but the employee continued using her phone at the checkout and even after I asked her questions, she was extremely unprofessional and inconsiderate, as if annoyed I had a single question. I love these perfumes but I cannot say the same for the Santa Clara staff. I did not get the name of the employee but she was a middle aged-older Black woman. I'm very disappointed and hope you can train your staff to be more professional to your customers. I do love this brand, but it's too bad the people representing it don't seem fit for the role. read more

I wish I could left as 0 star. Shocking, offensive, and completely unacceptable for a luxury brand. YOU WILL BE ACCUSED OF BEING A SCAMMER by the store manager for their mistakes. As a frequent customer who has purchased room sprays, perfumes, and other items from this Valley Fair Creed location multiple times, I am deeply disappointed and frankly appalled by my recent experience. Last month, I bought a body shower gel. When I opened the packaging at home, I was shocked to find that the bottle was only two-thirds full. On a later visit, I returned to the store to explain the situation to the manager. Instead of acknowledging the issue or trying to help, she completely deflected responsibility. Worse, she accused me of pouring the product out myself to scam the store, repeatedly stating, "we won't sell things in this condition." The reality is that she DID sell a product in that condition, and the mistake we made was so trusting that store based on previous experiences, one lesson learnt is never trust a store like this. Rather than fixing the store's mistake, she chose to make a baseless, highly offensive accusation against a loyal customer without any evidence. This lack of accountability and terrible customer service is completely unacceptable, especially for a luxury fragrance brand like Creed. My advice to future shoppers: make sure you open your packaging and inspect your items thoroughly before leaving the store. If you don't, the manager might just accuse you of being a scammer when you try to bring back a defective product. read more

Creed - Perfume Near Me - Santa Clara, California

I came to the store today in order to look for a specific brand of perfume,when I asked this guy about it he was on his phone constantly ignoring me and even left his place just to get away from me, I dont why he acted like that, that was very unprofessional and impolite from him and I hope the manager and Creed company knows about his actions. read more

Creed - Perfume Near Me - Santa Clara, California

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Absolutely enjoyed my experience shopping here. Pablo was incredibly knowledgeable, friendly, and did not push us to buy anything (which made us comfortable enough to buy something so expensive). The service is top notch, the quality of fragrances smooth and well blended, and they come with free engravings to add that bespoke touch to your special new fragrance. read more

Creed - Perfume Near Me - Santa Clara, California

What an elegant and unforgettable experience at Creed in Valley Fair Mall! Peter, who is such a gentleman, assisted us & was incredibly knowledgeable and classy, truly embodying the sophistication of the brand. He knew every detail about each scent--the ingredients, their origins, and even fascinating historical references about the company. His expertise and refined demeanor made the visit exceptional. The scents for both men and women are absolutely exquisite. I'd heard my fiancé and his brother rave about Creed for over a year but hadn't taken the plunge until now. I surprised my fiancé with a limited-edition scent that's so delicious even I'd wear it--completely worth the investment. This visit has me eager to return and find the perfect scent for myself. If you're looking for luxury, quality, and an elevated shopping experience, this Creed boutique is the place to go! read more

Creed - Limited Edition - Perfume Near Me - Santa Clara, California

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Big shoutout to Sharon and Pablo. Pablo was SUPER knowledgeable and spent a lot of time with me to guide me through the different scents. Sharon is an amazing manager and I really appreciate her hospitality. Customer for life and I never feel guilty spending money on this brand read more

This place has new management and improving their customer service. We were looking for a wedding scent, and we found the ideal sent here. Pablo was so helpful from start to finish and never pressured us. He was such a pleasure to work with and it's great to see amazing people represent this brand. He was well knowledgeable and was very passionate about what Creed has to offer. We were very excited to make this purchase and we love the finishing touches as well where Pablo added a custom printed ribbon. We were able to engrave our wedding date on site which was an added bonus. Creed is definitely a high-end cologne brand and we loved how many of their products are unisex so we were able to share the wedding scent. We will definitely be back for more to purchase gifts! Look for Pablo when you go in! He's such a pleasure to work with. read more

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Amazing amazing store. I own a ton of colognes from a lot of different brands and buy most of them online but Creed is the one brand I only go to in person. The in-store experience is a must. Pablo and Peter are the best - knowledgeable, professional, they'll take good care of you. Whether you're just browsing or actually buying, the whole experience is great, from sampling to getting your bottle engraved (which doesn't cost anything extra and is really cool to watch). Can't say enough good things about this store. Definitely swing by if you're at Valley Fair. read more

(Chris Helmsworth disguised as Tom Cruise voiceover) The vibe is THE place for fragrance at the House of CREED! Alondra warmly greeted me! She is so personable. She indulged my desire to sample the newest female fragrance! It was very alluring and the black currant really sets it apart. The limited edition Aventus was fabulous as well. The display case with the fabulous limited edition work of art pretty much mirrored my own collection. And Alondra was wearing my fave fragrance, Silver Mountain Water. Although I always want to say Silver Back...comme moi. But I digress as I often do because I'm Australian and I just love America. But back into character...what I needed was a new bottle to replace my empty second fave Millesime Imperial which come to think of it doesn't make complete mathematical sense in that it's my second fave but obviously used more. Math. In any case, what was key for me was how Alondra indulgently went out of her way to satisfy my whims to sample the other fab Creed fragrances that I'd overlooked. Thank you, Alondra! Ciao for now! Would buy everything again! I have! Woohoo! read more

Creed - Love the eye-catching display! - Perfume Near Me - Santa Clara, California

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Peter was amazing! Incredibly helpful, friendly, and accommodating when I told him what I was looking for. The colognes are iconic but the service I received was exceptional, definitely coming back here. read more

Was really excited to check out this new Creed boutique as soon as it opened! Attractive presentation, although the store itself is small and the layout is a bit awkward. Unfortunately the employee who assisted us was extremely snobby and spoke down to us in a condescending tone. Somehow she didn't know anything about the prices, concentrations, or details about the range of Creed products. She ended up either pulling out her phone to look it up online or just spewed some made up nonsense that I already knew wasn't correct. It was pretty apparent that she didn't know much about their products, or perfume in general. To be honest, Creed took a massive L by hiring this person to represent their brand. Our experience was highly awkward and uncomfortable since she had this lazy dismissive attitude as if our questions were dumb and not worth her time. And, funny enough, when we passed by again later that afternoon, we saw her totally ass kissing this couple who were dressed in loud designer clothing from head to toe. Talk about stereotyping lol. Sorry to say but Creed needs to do a better job with selecting and training their sales reps! read more

Great Location. Fantastic customer service. Creed is a fragrance you must try. IYKYK. If you are looking for a classic yet unique scent go see Fernando. Glad there is boutique close to home. read more

Creed - Inside - Perfume Near Me - Santa Clara, California

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Pablo was amazing--so kind and super helpful! He really knows Creed fragrances and made it easy for me to pick the perfect one. His support was fantastic, and the fragrance itself is absolutely outstanding! Highly recommend! read more

Never buy Creed from this location! I am using creed since last 7 years and never met a sales manager this rude. I had the worst experience of my life. read more

Creed - Perfume Near Me - Santa Clara, California

Walked in the store today to test some fragrances. The guy greeted and welcomed me but totally changed attitude when I told him I bought creed aventus from Costco lol He told me I was taking advantage of their samples and I should buy from their store. They seemed really snobby and rude. Tip* If you go to this store don't tell them you bought creed somewhere else lol read more

When I walked into Creed, I had no idea I'd leave with a new fragrance friend. Pablo is a gem. His deep product knowledge, poise, and ability to create a warm, top notch experience is the best I've experienced in recent memory. In a time where it feels like customer service is woefully lacking, Pablo is proof there are still people out there who take pride in their work, understand what a great customer experience is, and deliver from the moment you walk in. I look forward to working with Pablo again in the very near future read more

Stoped into the store to try a new fragrance and was immediately impressed by the store - the ambiance, the displays, the customer service! Alondra is a gem and patiently walked us through a variety of fragrances and answered ALL of my questions. What I found most helpful was her ability to connect each fragrance with a lifestyle...making the perfume/cologne a staple piece of getting ready. Alondra's knowledge of each fragrance made this experience very enjoyable and such a great day date for myself and Husband. We will return and hope to see Alondra. Ask for her on your next visit - you wont be disappointed. read more

Today I was very apprehensive when going to the Creed Boutique. i was introduced to the high-end fragrance by a very close friend and decided to personally go experience the fragrance personally. Once I arrived, I was greeted with a comforting smile from the salesperson, Bekki (Sorry, I failed to get her last name). She asked me how my day was going and was genuinely concerned. This is an art lost in the Customer Service field. Bekki was very knowledgeable about the history of the creation of the creed. She helped me define the differences in the many fragrances Creed has to offer. She was pleasant, engaging, and what all men like, she listened to my stories. Most of all, she was very patient. I was delighted to purchase three(3) lovely masculine scents from Bekki and will definitely be back to purchase more. If you haven't been there, you should go just to experience what a Customer Service / Sales Rep. should be. Bekki exemplifies all of that Customer Service should be and more. I recommend shopping at Creed Boutique for a High-End experience. I would like to thank Bekki and the Creed Boutique management Team. Dana read more

SA with a blonde pigtailed hair was very rude! I'd rather buy thru their website than from her! Ruined my day, ended up goin home.

GREAT customer service from Peter. I own a few bottles and came to smell a few others I have had heard great things about. Peter gave me a lot of great information, and provided me with a couple of samples to try for myself. This brand is expensive, but worth the price for such unique scents. Glad to have this store in the area, and I'll be happy to give them my business! read more

Horrible customer, very unprofessional. Employee shows me fragrances, but as soon someone else comes in they completely ignore and stop helping me. Next employee is rude and keeps asking me for the same contact information (name, email, phone) 3+ times. Employees need better customer service training read more

The sales person was soooo rude. He told me if you take samples and don't buy from us you can't have sample any more !!!!! Do they know What is sample for ? I personally have lots of allergies so it is better to take samples home and try. I am wondering why should I buy from this boutique while it's available at Nordstrom very close to this shop ?However I am a loyal customer who has been using this brand for long time for the next time I don't buy from them for sure . There is other better options! Don't waste your time and money there . We want to enjoy our shopping too . read more

Hello Alondra idk if u will see this but just you to let you know that I just received my parfum today I absolutely love it from the package to the engraving everything in general Tysm it was a pleasure meeting you and your work ethic is amazing such a great great customer service also thank you for my hubbys cologne he love it have a wonderful rest of your day much love.... For my peeps she's the best if u ever visit creed ask for Alondra she won't disappoint you trust me .... read more

I usually buy Creed online but I went to the store and the customer service was top notch. Sharon was exceptionally friendly and helpful

I went into Creed with a friend to try a scent that he had recommended and the store manager was dismissive and rude. You would think for a product that is worth 500$ I would get a smile and a friendly hello. Don't waste your time checking out Creed. read more

went last weekend and Peter was amazing!!! his customer service is excellent,professional but also knows how to bond,relate and connect with customers.if he isn't a lead/manager already he should be! i came in not knowing if i wanted something and Peter helped me find exactly what i was looking for but also didn't make me feel like i was pressured to buy something which is what i love when i walk into stores; glowing personality and i've never been offered water in a store befor,Peter knows how to treat his customers and make them feel special,very knowledgeable and not to mention i had forgotten my samples in the store and he went out of his way to send me a text (from work phone)saying that i forgot them (luckily i was still in the mall) he's very inclusive as he found the next fragrance my girlfriend wants to get that fit her just perfectly. He is the type of employee that is 100% a leader and gives his all to what he does!! Give this man a raise he knows how to do his job!!!!! read more

Went to this location to try out some fragrances. Great employees who were professional, friendly, and welcoming.