I've never bought anything here but I do work on their heating and a/c equipment. They are always looking to get it fixed right away to keep their employees and customers happy. Tara is so nice to work with and understands issues that may come up. They have a very nice building and all the employees are always happy. Parking lot is small but it's more than enough for their busiest times. read more

Creative.lighting.com Item ordered on 12 May. It is June 5 and I still have not received it. The company does not care to resend the product or track the product for you if you're having numerous problems and delays item listed as delayed but never arrived stuck somewhere in New York City they don't care. They should send another product as I've never received it and it's been almost a month difficulty using my credit card on their site wasted so much time trying to pay for the item. The item is not insured for the full amount that I paid. There's no continuity in Customer Service customer service is not good. They do not understand the issue and instead of following up they put it on the customer to contact USPS. Do not use this company read more

The oil lamps took ages to arrive, and not worth the wait. Temu do exactly the same lamp for £13.98 as opposed to £44.95. Absolute rip off. This is not a Scandinavian site and is in fact Chinese. If you want to return you have to pay to send it back to China which is ridiculous. AVOID AT ALL COST!!! read more

We shopped at CL for a bathroom vanity light. The service was excellent. the receptionlist was helpful and delightful. A lighting consultant was very helpful in answering our questions and gave good advice. And the coffee available to customers is excellent! All in all an excellent customer experience. read more

The manufacturer of our light fixture sent me to Creative Lighting to replace just the glass globe. I paid and got a voicemail a few weeks later to go pick the part up. I drove to the store to pick it up and was told the part was not there and they weren't able to get it. They were unhelpful in any kind of creative solution to help replace the part or offer anything for the inconvenience and waste of time waiting on the part we were told was coming and driving there to pick nothing up. read more

I've worked with this group a number of times to find fixtures for clients and they've always been helpful. It's where I look for my own fixtures as well... read more

Just had the greatest shopping experience ever at Creative Lighting! We have been searching for the perfect dining room light fixture and have visited multiple stores before we found Creative Lighting. We were greeted immediately and asked if we wanted assistance, information or wanted to look on our own. We were also offered a beverage (not margaritas, but still a nice touch). The fixtures are fantastic! We were incredibly pleased to see the variety of styles and price ranges. We found the perfect piece on our own and then were assisted in finding an accent mirror to go with (we hadn't thought of accenting a light fixture). The service and assistance was phenomenal. They know what they are talking about, do not use hard sales and genuinely want you to love your purchase. AND..... we were able to take our light and mirror home THAT SAME DAY (after they carefully wrapped it up and helped us load it). Best customer service we have received in a VERY long time. Very happy! read more

Love my light and fan!!!!! Came all the way from Texas to get my light from Minnesota!!

I came to creative lighting on a Tuesday before 2:00 pm to find a hard to find lamp shade. I walked in, past 4 or 5 employees, looking for the shade and ended up covering the entire sales floor space without even one person asking to help me. There were staff sitting at desks talking amongst themselves or doing papeerworrk and none of them cools be bothered to see if a customer needed help. Appalling customer attention, you won't see me here again! read more

Wow lighting design sure has evolved. We are getting our bathroom done in a rustic slate and we needed to select light for over the vanity mirror. We find a 3 row light that matches it to a tee. One light looked like a medusa style that I could see Lady Gaga wearing as a wig. We had a helpful salesperson, Kay, who we really liked. The more beautiful designs were naturally the most expensive. Ours wasn't too bad and I'm sure a mounted will last for years. Glad it was close to home too. read more

Ignoring customers is a great business model. Ill be shopping somewhere else next time. We purchased some pendant lights for our kitchen remodel at creative lighting. When I went to pick them up and look for a light for our entry way the staff basically acted like I didn't exist. Not a single person said hello or offered to help. When I went to the customer service counter there were three employees and only one customer. They stood around chatting for a while before they finally approached me. I will be shopping for the rest of our lighting somewhere else. read more

Walked in looking for a light kit for a fan in our new Lennar home. Creative Lighting supplies all of the lighting for this builder and they referred us to them. My wife and I walked in, they pulled up our build, but unfortunately they don't sell just the light kits for these fans. Joe did however, go look, found the parts we needed in their supply room and brought them down. As I reached for my wallet, he walked us over to a fan to make sure we knew how to connect it and told us to have a great day. I wasn't looking for anything free and I would have gladly rated them 5-stars even if I did have to pay. Joe's level of service, his desire to make sure we got the right pieces and got it installed the right way would make me go back. We were also greeted and followed up on by the owner who was wandering around. Great service and very attentive. read more

Light almost burned down my house, no warranty, no help, just a loose wire from manufacturer. Should have sold me a fire extinguisher with it. read more

Creative Lighting - Lighting Fixtures & Equipment Near Me - Saint Paul, Minnesota

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Huge disappointment. I could have saved myself time, money and frustration by just going to a big box store. Instead I wait 2 weeks for my lights to show up, and when the do it's a "partial order". I call and am told that no manager is on duty at 6:00 pm and that the rest of the fixtures are on back order. When will the rest of the order arrive? they don't know. the supplier hasn't returned their calls. I expected so much more. read more

1 point given back for the president calling me and listening to my problems, and another point given back because none of our lights were broken which would have resulted in another trip back... read more

We were referred to creative lighting .As we walked in we were never greeted. we were looking for lights for our new house,as we looked around for fifteen minutes thinking some one was gonna ask us if we needed help. so much for helping the local guy, we are on our way to a better lighting store with better customer service. read more

I bought the chandelier for my dining room and two pendant lights for my kitchen from them. They have a good selection and a variety of styles to choose from, much more than any big box store, and I thought their prices were comparable. And if you cant find what you are looking for they offer a large selection online that they don't stock in the store. I didn't have any negative experience with a lack of customer service as others have stated. I found the staff to be both knowledgable and helpful. Overall I am pleased with the quality of the lights I purchased from them. read more

Giving one star as store missed opportunity for 'loyal' customer....I recently bought a lamp, and it was bubble wrapped as there was not a box available. On the way out. I set it horizontally on a table in the store, although it wasn't a circular shape and it wasn't bumped, it suddenly rolled off the table and broke. I didn't realize it broke until I got home. I promptly brought it back and had to pay full price for the repair - they weren't willing to meet me half way on the repair or offer at cost of part only. We are in process of a remodel but will be shopping around as well because things happen and wish they would have had good will towards us w at least at cost or 1/2 of the repair. read more

Looks like they have some nice lights but I couldn't get anyone to help me for over 30 minutes. I finally left after I had a head ache from looking up at lights by myself with no idea what I was looking for. The "greeter" tried to help but doesn't know much about lights and then she knew we were leaving because we were sick of waiting and just let us go. I'm not ever wasting my time there again. read more

I was put in charge of finding replacement exterior lights for our townhouse complex. The project required satisfying many personalities. Michelle at Creative Lighting did an excellent job guiding us through the maze of choices available. She made it pretty easy to find matching sconce-type and post lights. Furthermore, she coordinated the shipments (a substantial number of lights!) with the management company, board members, installers, and me. The prices were better than any that I could find online, and I am so happy that we gave the business to a locally owned company and that we had a real person to talk to throughout the process. Thank you Creative Lighting and Michelle! read more

Nice selection and knowledgeable sales people. I thought prices were fair and comparable to home improvement stores, but the service was more attentive. I would recommend to a friend read more

Shopping for lighting can be overwhelming but our consultant Andja was very helpful in narrowing down our decision. We are happy with our choices and will certainly return if we need future lighting read more

Spent over $2000 in lighting fixtures only to find a chandelier improperly packed causing broken crystals and a bent rod for a fan. Had hired an installer to install the fan which he couldn't do - had expense and time involved and wasn't offered an apology or discount as a result. Their online customer service is a joke. Will be moving onto somewhere else for future purchases. Not the Creative lighting of old read more

The selection here was more than I ever expected and the staff was so knowledgeable and helpful. The lamps I ended up with are just perfect for my new living room. I will definitely be back for more! read more

Best experience in a lighting store hands down! Mickey and Johnathon have created a culture of great customer experience. Staff was extremely friendly and helpful. Tara was extremely helpful and knowledgeable in all aspects of my selection. She went out of her way to show me tons of options within my budget. I have used creative for my dining room remodel, kitchen remodel, bathroom remodel, kids bedrooms, garage lighting, patio lighting and now into our master bedroom and master bath. I have been in other lighting showrooms and have never had such great service. As with most professionals I work with I do schedule an appointment for even better service. I can not say enough about a great local business. read more