Last night my husband and I visited for the first time. We ordered 'The bombe' a pizza with the works. It was a little busy at about 6pm and we don't mind waiting for a good pizza. We dined Alfresco which was lovely.
While awaiting our pizza we noticed another table receiving an amazing pizza and were excited for what we were going to get. We also noticed that the table that had just received the pizza were not eating it, awaiting for another guest to arrive. Once he sat down they commenced touching the pizza, realizing this was not their order they told the waitress, who took it away, went inside with it, then re-emerged a few seconds later to give us this same pizza. I told her that it had been touched and I didn't want this one. She said she would get another one and she didn't realise it had been touched(the pizza sat with the other diners for about 10 minutes before they realised it wasn't theirs.
My husband checked his time to see how long the pizza would take to arrive. Surprisingly our pizza was ready quickly. As we went to take it, the pizza was completely cold over the top and the dough warm underneath. At this point we realised this was perhaps placed on the warmers and the pizza which had already circulated once reserved to us. My husband was hesitant to make a complaint, but I politely called the waitress to explain about the pizza. She went to call the manager, who came out in defensive mode "This is a new pizza, it's cold because we put cold ricotta on top", "Well what about the cold ham, sausage meat,olives, etc" I responded. He replied abruptly and rudely" This is freshly made!". We ate our contaminated and cold pizza with apprehension hoping the people that had touched it didn't have faeces, urine or other body contaminants on their hands when they touched our pizza and that the sausage meet had not been out of the oven too long.
Can I also mention that a Greek salad is typically tomato, cucumber, olives, feta and red onion. Ours came out with lettuce and no tomatoes with over kill balsamic vinegar.
When I went to pay, the manager reassured me that the pizza was fresh - I requested to see my thrown pizza if it was replaced. He quickly replied he gave it to a cousin complimentary. I reminded him " Honesty is the best policy" How disgusting and to think he breached so many food safety standards. To top it off he approached while I even bothered to pay and called me Signora in a condescending manner. Fess Up! It was not my fault that your waiters couldn't get the food on the right table. I subsequently paid for a reheated and contaminated pizza. read more
