All of the reviews about these crooks selling lemons is true. The owner is the epitome of scummy salesman. I was sold a vehicle that ended up having a bad transmission that needed to be completely replaced. So now not only am I stuck making outrageous payments on the vehicle, i cant afford the transmission which costs more than the vehicle is worth. I hope karma does a number on this guy. Do not believe a word these people say, and DO NOT BUY FROM THEM read more

I've had nothing but good service , the car I purchased almost 3 years ago has given me 0 problems. If I decide to buy another car it would be from craycroft. read more

I will start this by apologizing for my lack of professionalism throughout this review.. We've purchased a total of 4 cars from this dealership over maybe 7 years. 3/4 of the purchases were great, we dealt with Bill, he's very transparent and informative and made sure he understood what we were looking for so we weren't wasting too much time. Through these purchases, you deal with women in the front office. I'm going to start by saying, in a CUSTOMER SERVICE job, you put on that smiling face in person or the nice voice over the phone. Not one time have I had an exceptional experience or even an adequate experience dealing with these women. I can name one time that I did when walking into the business to make a payment and it was due to putting back the same attitude the woman tried to put forth. There is one woman in particular, a nappy headed blonde broad who sits behind a wall. She'll listen to conversations and will roll out from behind the wall when she feels it necessary to put in her two cents. She is the reason I've gone forth and finally left this review and it will not stop here. Allow me to warn, this attitude they regularly give will one day be given to the wrong person who will handle her accordingly. The most recent vehicle purchased has been nothing short of a headache from the time it was driven off the lot. Now allow me to first say, yes, we're aware of what to expect when purchasing a USED car. Now what we didn't expect is the numerous issues that has come about within the last 3 months. Now there is a lemon law, which allows for 2 weeks as well as a limited warranty this dealership offers. BUT the issue comes when there are major repairs needed to be done on this vehicle back to back, when a vehicle has to be towed to this business on numerous occasions because it just turns off or won't start. The radiator had to be replaced on this vehicle, so it could have possibly been why the vehicle turned off. So once replaced why was it still having the same issue? The engine light would stay on for days and then randomly turn off. There have been multiple calls to this business with an attempt to rectify the issue. The women would state EVERY time, that my husband would need to speak to the owner. Now, if there's been an issue and every time he then called asking for the owner directly, the owner "just stepped out" "is not in today" and today's response "he's in Phoenix" At this point, it absolutely seems as this is a ducking and dodging situation because they took down my husbands information to provide to this consistently unavailable owner. After today, I took it upon myself to deal with these rude broads, the blonde in particular, as my husband is expected to be respectful toward woman. I asked whether they keep documentation of every interaction, as in when my husband has called about an issue on this vehicle. She could not answer directly and then pulled up what issues have been repaired as well as the current issue, which is the vehicle needing a new engine and it being my husbands fault because at 6000 miles, he should have had 2 oil changes. Now for 1, this is false information, because it's RECOMMENDED to change your oil between 3,000 to 5,000 miles. He regularly checked his fluids and made sure we were ok to take a trip to California 2 weeks before his vehicle turned off, which happened last week. According to the business, the motor seized up, which was due to no oil being in the vehicle. This woman asked for receipts to show an oil change happened, as if this is our first vehicle and we have no idea how to maintain a vehicle. We have the receipts, but as a savvy individual, I will refuse to bring any documentation for this business to attempt to pass the blame on the business that changed the oil. This is not an issue for the company that we pay to change the oil on both of our vehicles, this is an issue for this business this lemon was purchased from. It's time to take accountability, and for the owner to do his part, as these woman are going to continue to make things worse. read more

DO NOT BUY A CAR HERE. They will sell you a lemon me and my friend got a car here and we both had problems with transmission. They will not help you fix it even if you just got the car. We bought it a month before everything just started falling apart. read more

Great service fast friendly team clean cars and lot .Great American company great team

Be careful this company will sell you lemon cars with A LOT of problems!!!! They are a bad company to get any used vehicle from. They will give you false information on the vehicle & will give you the run around if you bring it back to them!!! read more

This place is AWFUL. They sold me a lemon. I bought a car here back in 2012 from Bill, I didn't know much about cars at the time and he took full advantage of that. He insisted and went over the moon stating how great all the cars are serviced before they sell them, definitely not the case. 4 or 5 weeks after I bought the car my front passenger tire blew out and I chalked it up to maybe just hitting a nail in the road, but when I took it to get a new tire the mechanic brought me out to look at my car and showed me that all the tires were either bald or had the wires showing and that they were all on the verge of blowing out on me. I had to spend $400 on new tires. About a month and a half later the AC system in my car went out and I had to spend about $390 to get it replaced and then about 3 months after that my radiator was busted and had to spend $250 to replace that as well. A few more months went by and my battery was fried and a mechanic friend of mine pointed out that the battery looked original and like it had been in the car for quite some time. That was another $150. I also had to replace most of the hoses and a belt. I eventually went back to Craycroft auto with all my dated receipts and demanded they either reimburse me or get me a new car, they refused to do either and claimed they have no fault in the matter. Do not buy a car from this business, they are liars and sell nothing but junk! read more

I bought a car from Craycroft Auto in July of 2019. Within the last few months (starting about December) my dash lights and head lights go dim. My rotors need to be replaced and there are 3 leaks I found when it rains. I know all about older cars needing maintenance. BUT there is NO way that they could not tell the rotors needed to be replaced. Washing the car should have told them there are leaks on the inside. I replaced the battery thinking that might help with the dimming lights since the alternator seems to be working fine. But that did not help. My car has lost power twice now, once with my granddaughter in the car. We had to walk about 2 miles to the nearest bus stop. Luckily I had some cash on me for the bus. I really don't think they do a thorough check of their cars. I am not the only person I know that has a problem with the car they bought from them. DO NOT BUY A CAR FROM THEM!! I cannot even trade the car in because of these problems. AND don't get me started on the ladies in the office. They are most definitely NOT customer service oriented! read more

DO NOT EVER PURCHASE A CAR AT CRAYCROFT AUTO SALES!!!!!!!!!!! Purchased a 2011 Ford Fusion SEL AWD Flex Fuel. Had issues with the A/C unit and a misfire on cylinder 4 as well as an oil leak and a grinding transmission 3 days after purchase. While still under warranty I was told they could not recreate the issues (mind you the oil is still leaking and the transmission is still grinding when the car is cold) and was advised they would cover the issues no matter when they resurfaced. I have had this vehicle for a total of 6 weeks now and it has been back to the dealer a total of 5 times. I requested a copy of all repair bills which I never received and as of today I am told to have it repaired at my cost. Since they have yet to show me a repair bill I seriously doubt the car has ever been repaired and I have no faith in a mechanic that tells me he can't figure out why a vehicle is leaking oil after checking it 5 times and sending it "down the road" to another repair shop for assistance in diagnosing the issues. If you are looking for a quality vehicle that you don't have to repair prior to your first payment DON'T PURCHASE IT HERE!!!!!! read more

The worst place I've ever been. The forgot to put on a gas cap. One of the tires has a whole. Less then three weeks and I'm already going back to the shop for the third time and second reason because the engine light coming on. Except this time the car is needing to be towed do to it just turning off while driving and not turning back on. Also they don't have loaner vehicles while they have to pretend to try and fix the piece of sh!t they sale you. I didn't only put down 500. I put down 2000 for a car that barely made it two weeks having it. Extremely upsetting. I feel very taken advantage of due to being a woman and needing a vehicle. Please I implore you there are many better places then this one. Don't waste money on double a regular down payment and the vehicle not working. Plus the safety of your children if the vehicle can turn off while driving... They don't even deserve the one star read more