Gold Star service! Through their ingenuity and experience they were able to replace a faulty part…read moreon our 2021 Toyota Highlander in a fraction of the time and cost. Precision Incorporated is my new auto service cente.

As an old school car guy with two young boys from the east coast out at University of Arizona. I…read morehad to find a trusted shop I could send their cars to for service and upkeep. The team at precision is just that, a true team for me as I'm teaching my young men about the attention to details on their cars, and great service. Enrique had been a pleasure to work with and all the work is at a reasonable price, done to my old school precision standards, and pleasant waiting room. We are surely thankful we've come across this shop while the boys are away at school.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

Nice cars, easy to work with sales people, and best trade in offer in town. Offset of top trade…read morevalues is that their cars cost full price, but didn't see any rusty undercarriages or hidden problems. I'd shop here again, woman shopping for a car and this felt like a safe space compared to many dealers.

Perfect locally owned used car dealer. Been in Tucson for a long time and they still treat each one…read moreof their customers like you are their only customer. Can't say enough good things about Mike and his wife. Thank you for a very smooth car buying experience! If you need a car or truck, you owe it to yourself to let Mike find it for you!

Mike and Jaime are both gems! They are basically family now, especially since my whole family goes…read moreto them for our car needs! Mike likes to keep the old part to show what was wrong and what he changed. Prices have been reasonable and fair. Highly recommend!

We live in Benson. 45 miles from Royal Kia. Our 2016 Kia Soul had problems so we had it towed. Made…read morean appointment for the next day and everything was handled over the phone. Desiree was our service agent and was so very helpful. We had to leave the car over the weekend but they got it working in 2 days. We are very thankful for the outstanding service and communication. Of course it is a dealership and it was expensive but I want my wife's car in top notch condition. Thank you.

A+ review from a nobody out of California…read more. Very rare do I compliment a car dealership... but I want EVERYONE to know this Kia dealership is for real. I am genuinely still in shock at how well my wife and I were taken care of by Royal Kia in Arizona--especially after dealing with several dealerships here in California. I went in ready to fight the heavyweight champ of the world to get the best deal possible for my family, and instead I found something rare: honesty, transparency, and real human decency. Ethan Blake and Ethan Charlwood made us feel like family from start to finish. They were kind, straightforward, and completely upfront--no games, no hidden punches, no surprises. I had studied and prepared myself with all the buying skills needed, but after finding this goldmine of a Kia dealership, I realized I had nothing to worry about. These two are the kind of professionals I hope become General Managers one day, because every sales team could learn from how they treat people. The respect, honesty, and care they showed us is something you don't come across often these days. I can't say enough about how well we were treated. I truly consider these guys friends and family now. Thank you, Royal Kia, and thank you Ethan Blake and Ethan Charlwood for such an incredible buying experience. This is one we will never forget.

If there were 10 stars available, I'd give Allstate all 10!…read more I honestly don't know why anyone would purchase a car anywhere else in Tucson. I have gotten 4 cars from Larry at Allstate and my family all goes to him as well. They make the process easy, from finding the right car to the financing. Seriously, if you are in the market for a new or used car, give Larry a call and I promise you won't be disappointed.

This place is, truly, THE BEST!!!! I have NO hesitation recommending them. Pat is a gentleman and…read morehis business reflects it in every way. From start to finish, and since, I received better service from this place than the numerous NEW car dealerships I've dealt with in the past. I'm a fan and will not think twice to return when the need arises. (But that'll be a while--I've got an AWESOME car!) Many thanks, Allstate and Pat.

I highly recommend Jackie at the Tucson East location!!!! I first want to say this is my third car…read morebuying experience with Carmax, and I've been happy every time!!! I was in Tucson for work and live in the Phoenix metro area. I'm in the market for a new vehicle and had some time open after work. The Tucson East location was a mile from my hotel so I decided to cruise over and check out what was on their lot. Jackie was amazing. She helped me identify a car and went with me on the test drive at my request since I don't know the area super well. I ended up loving the car and shipping it to a location near my home. I'm still waiting on the arrival of the vehicle- but just wanted to give a shout out to Jackie who was sweet, amazing, personable in every way and very encouraging of helping me compare and review all options. Go see Jackie at Tucson East Carmax for a great car buying experience!!!

I purchased an 2013 Infiniti G37 at Tucson CarMax. Post purchase, I had it inspected at the…read moreInfiniti of Tucson I've gotten service from since 2017, with my last G. The Infiniti techs found a laundry list of major issues. Dark AT fluid, cracked drive belts, dirty air filters, dirty cabin filter, head gasket leak, cracked heater hose, 12 years old old spark plugs that the manual says are change by time, which is 10 years, brakes at 3mm, and dark and dirty differential fluid. Total about $3117. CarMax refused to change the dark AT fluid, which called for replacement, by time or mileage, claiming it was not dark. CarMax refused to change the cracked drive belts, claiming they were not cracked, claimed the head gasket was not leaking, and refused to service, denied that the plugs needed replacing, claiming "well, they could have been replaced already", and finally, denied that the differential fluid was dark and dirty, and again, refused to service. So I am left with about $1200-2000 in undone, needed maintenance. CarMax did change the filters, the heater hose, and changed the front brake pads and rotors. Not quite half the work. You decide who you would trust. Infiniti of Tucson has done right by me for nearly 10 years. Calling their technicians liars doesn't sit well with me. At this point, I wouldn't let CarMax service my lawnmower. There's also taking three weeks to get the car shipped from Amarillo to Tucson and drivable by me. CarMax did refund $651 in shipping. CarMax might inspect 125 systems in a world where cars actually have that many systems. They check the oil, put new shit tires on it, and there's your rigorous process. Buyer **cking beware. The one star is for the shipping refund, or it would be zero stars. CarMax is more like The Car Lots.

IF YOURE INTERESTED IN THE WHITE 2015 SUBARU BRZ Limited, read this IMMEDIATELY! I was interested…read morein this car despite it being over priced (without a trade in vehicle it's almost $17k....and that's just the retail....without the lo Jack and dealer fees) I ended up getting a better deal on the same car in better condition (like $4.5k less then what they are asking here). this car is a RUST BELT CAR. It spent most of its life in Illinois/Indiana.....harsh winters and road salt and after investigating it looks like it wasn't well protected from the road salt. For a minute they didn't have pictures up on cactus auto of the vehicle, so after researching the VIN I found some auction photos from 20k miles ago. Let's just say those pictures opened my eyes to a lot of things about this vehicle that could be problematic if not addressed immediately The new pictures on cactus auto look "better" but The engine bay scared me away from purchasing this vehicle from cactus. When you go to look at this car, pop open the hood, don't be distracted by the tacky red painted components and look at everything that is metal. look at bolts holding the serpentine pulleys system. Look at the metal tube holding the dipstick. One thing I can see just from pictures is that The bolts are all still corroded. Even still in the "clean engine bay" photos, they have not been replaced. Replacing these corroded/rusted bolts is going to be a mechanics nightmare, if they snap while replacing pulleys, it's a serious problem for the mechanic. You see if this corrosion or rust has already started to make its way into the crankshaft, this vehicle is going to need to have its motor rebuilt in less than a year. Say the bolt on the harmonic damper randomly snaps...you're looking at Component Separation. In extreme cases, a failed bolt can allow the entire harmonic balancer to fall off while driving. This immediately stops the alternator, water pump, and power steering, often leading to rapid engine overheating. If you're interested in this car, and you're okay with the overpriced sticker on this vehicle, have cactus auto replace every corroded component in the engine bay. If they have integrity, they will do it. I think then they could possibly list it for almost $17k and it be a fair price after the corrosion is addressed. Also look at the frame, if rust is present visually without looking hard, there is forsure rust hidden deep within this cars structure. The 3 stars are only for Heather and her transparency that the vehicle was still in transit when I was inquiring about it and wanted pictures. She was professional. Hopefully they fix this and don't try to sell this potential Corroded nightmare to an unsuspecting buyer. Hope this helps look up the vin, read the CARFAX. you'll see, they replaced the serpentine belt since but the bolts have not been replaced.

I had been looking at this vehicle for a very long time until I had saved enough to finally…read morepurchase. The distance to the dealership is 6 hours away and explain that I do not need financing and want to see the final numbers before I travel there but willing to put down money to hold the car ONE DAY; That took them forever and guess why... They added $2200 to the price from the day prior. Added a doc fee of $699 and then lied about getting a refund on my the amount of tax they were going to collect This place is SHADY ASF!!! I WOULD BE EMBARRASSED AND ASHAMED TO WORK THERE!!

Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.

Excellent service...give you the true facts of repair or service. Professional and efficient staff.read more

Lucky is an excellent service advisor. He always goes above and beyond to accommodate the…read morecustomer. The Chapman shop always does excellent work. Kim Triggs

Ryan Valenzuela was an amazing sales person, very knowledgeable and not pushy. Answered all my…read morequestions and was very patient! Definitely recommend buying a Honda from him!

Never to disappoint !! As usual , no hassle , in and out …read more Best place to have my family vehicles serviced .