Great place to buy from! They are one of the few shops that owns my coils, and the new gal managing the joint is extremely helpful. She helped with my Mod Refresh and every purchase of juice so far. They recommend what ya might want and haven't gotten it wrong so far! Glad my office is so close! read more

Guess they're out of business. Phones aren't answered reps won't answer. Guess all those people like myself won't be getting warranty work on the hexohms. Had a repair ticket opened for a month and no response. read more

The first time I went into this store was a few years ago and I loved it. The staff was knowledgeable AND they had great flavors. I know the FDA has gotten involved in the sale of vape but that's not an excuse for how this business changed. Now, I don't know when they're open but I haven't seen their door open for months. When I try to call, nobody answers the phone. Their website doesn't always work. When I try ordering online, it takes weeks just to get my shipment out the door. I found another company. The order they just fulfilled that I placed two weeks ago is my last. I hope this store gets their s*** together because they were great. read more

This is the worst customer service ever! No update, no repair, no return of my HexOhm...nothing but auto messaging that my warranty repair ticket is closed. Where is my HexOhm!? After three months holding me hostage, you need to do much better! You guys are horrible...how do you even survive in this market space?? read more

CV boasts they want customers to have the best customer service experience but thats a lie. They will communicate up until they recieve your property for repair and then they ghost you. No communication whatsoever. Turn around time as stated is to be 20 to 30 days. It has been over 3 months since they acknowledged receipt and went ghost mode. Customer buys product with a so called lifetime warranty. Customer sends product in for repair. Craving keeps said product(s) and goes silent. Customer out money for purchase(s) AND product(s). Beyond bad business practice and its criminal theft. read more

This place has good products but piss poor customer service review my picture and it tells a story of why I will never buy another product from them . It really is a shame that they can't even respond in a timely manner . A week or longer for a return email . Also nobody ever pics up the phone or returns phone calls . Are they above that ? Can they not help the customers buying things from them ? Why should I buy products from them when nothing professional comes from the back office aka your CUSTOMER SERVICE. Just ask yourself is it worth it? read more

Craving Vapor - Vape Shops Near Me - Austin, Texas

The employees were pretty apathetic about my needs. As a beginning vaper, with an intermediate mod, I had some questions. They seemed annoyed every time I asked them something. Their prices are a little above average, probably because they have a massive amount of floor space, with relatively few products. Their selection of flavors is very limited. They didn't even have a basic strong cinnamon juice. Overall, I'm pretty disappointed. I won't be coming back. I'd recommend Phoenix Vapors on Anderson read more

Craving Vapor - Vape Shops Near Me - Austin, Texas

Solid vape shop offering some solid deals. I went here because my IPV 3Li was just getting to feel too bulky for my liking. I also have no use for 200W output. So, I decided to stop by here to pick up a Kangertech KBox Nano. Very compact, solid design, uses an external battery that you can charge and vape at the same time. *Only* goes up to 50W, but after 3 years of vaping, I still see no need why anyone would need to go much higher than that. Anyway, John sold the KBox Nano with a 3ml tank for 65 bucks, and threw in a free 30ml bottle of juice. The interior is very classy, with plenty of open space and couches for lounging. They have a great selection of juices and equipment. The customer service was very satisfying. I typically go to Vapor Project up on 620, but this Craving Vapor is much closer to where I live now. I'll be coming back. read more

A few months after my first review and I am even more satisfied with this shop. The employees are so insanely helpful and friendly. The girls and even some of the guys play with my one year old daughter. We have two shops near our house at 2222 and McNeil and we would rather make the drive to Craving not only for the insane selection of juices but these guys and gals are like a part of our family now! Thank you so much guys! read more

Craving Vapor - I finally got my Hexohm V2 Chicks With Wicks Edition! I am in love! - Vape Shops Near Me - Austin, Texas

I was in town for a monthly get away from Dallas and had run low on my Hometown Hero Angel Tears and this was the closest place that was open. No one was at the desk or counter, so I did have to wait a couple minutes for the employee to come to the front. Not a problem as I understand since I used to work retail. They don't carry my normal juice (the shop is in Austin and HH is produced there.) so I ask if they had something similar to one of the ones I had in my bag. The gentleman who helped me, didn't catch his name, showed me one that they carried and it smelled good, so I bought it. I put it in my mod and Holy Hell, it was really good! I wish I had bought a couple to keep on me when I run low. If I'm ever back in Austin and am in need of juice, I'm definitely coming back. read more

What can I say about this place. I was only in there for 5 minutes and they were completely rude. The guy that was "helping" us was was pretty much useless along with the other employees. I told them what flavor I prefer and they gave me one sample that I kinda liked but while I was tasting it the three employees that were behind the counter were dripping and blowing huge clouds in my direction. It really screwed up the whole tasting. And then when the one guy that was helping me ask one of the other guys that worked there what they recommended and the other guy just looked at him and mumbled and I dunno. Thankfully I don't live here so I don't have to deal with a place like that. read more

I felt like I was interrupting the guys who were there from talking and watching tv. The employee (John) acted as if it bothered him to help me find a new flavor. I just got the feeling that it was a big inconvenience to help me. The employee never smiled or engaged with much conversation at all. He was a complete dud! I won't go back because there's another store just down the street that was very helpful and the employees there actually smiled! read more

The service here was okay but the juice I received seemed like it was missing the nicotine. While I can't prove that, it lacked any throat hit and I kept craving more until I switched to another juice from another store. They have a decent selection and are the only shop in that area, If in a pinch the juices not mixed in house are a safe bet. read more

Helped today by John. I come in a lot to this store and have always received above and beyond service. This unfortunately is not the case with John. Not only was he uninterested in helping me, he rushed my order and clearly did not want me there. It's too bad this employee is putting a black mark on an otherwise impeccable operation. I hope that he can be taught good customer service, because as of now I would rather go somewhere else if he is working. To edit my note I feel like I need to clarify now that I'm not as bummed out. Shawn on the other hand and another guy who's name I regretfully can't remember are absolutely amazing. Helped steer me in the right direction, took the time to help but didn't forget other customers. Every positive has a negative I suppose, but before today I've never had a stranger treat me with such disrespect. read more

Worst customer service ever bought a hexohm v3.0 and it's already destoreyed in a day then I try calling the location to see if I can get a replacement or the v2.1 which I should of got since they hold up better I have called at least 5 times and no one has answered. But no so forget this place and I wasted over 200 dollars on crap lucky me and got the worst customer service ever you won't see any of my army brothers in there won't let them waste their hard earned money. read more

Craving Vapor - My piece of crap - Vape Shops Near Me - Austin, Texas

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Best shop in Austin, hands down. Creator of the HEXohm V2 mod. Excellent juice selection of premium juice lines. Best customer service I've experienced while in Texas thus far. read more

Craving Vapor, also known as the home of "we are out of that" and, sadly, quite proud of that fact for some reason? They are constantly out of stock of all or most juices and coils; however, they will gladly sell you mod and tank only to later disappoint customers by not stocking replacement coils or varieties of juices in different nicotine levels. This was confirmed when I visited the Burnet Road store only to be told by the employee (who was more interested in building his coil) that is "the craving Vapor way to always be out of inventory." Wow! Buy supplies on the internet. Brick and mortar stores are a thing of the past, as evidence by the CLOSED sign posted on the 183/Refined Vapor Store now. read more

I'm not sure who was working when this bad service happened that I see in reviews, but I had a great time here. The staff answered every question I had, hooked me up with juice to my specifications, and even tried to find screws for my atty that I didn't even buy there. Definitely can't wait to be back. read more

If it wasn't for the employees, this shop would be great. Good juice selection is the only reason I even consider visiting anymore, and that is to just get what I wanted and leave. Walking in, you feel as immediately unwanted. All the employees will turn to stare at you, judging you as you browse. It's like you've interrupted some meeting that you're unwelcome at. It's the most uncomfortable I've ever felt in a vape shop, and considering that there are plenty in Austin (In fact, there's one a few blocks down the road called Flavor Vapor which is fantastic) I don't understand their attitudes. Another word of warning, check their website for prices. They attempted to charge me $10 more than their advertised price, and had I not asked why it was more expensive than their website, they would have gotten away with it. Avoid this place, Customer Service is a concept they don't understand. read more

I added this business to Yelp because I couldn't find them at all on here and I think they deserve to show up. With that said Craving Vapor is the first vape shop I have been to which allows customers to sample all (I mean ALL) e-juice. I was trying to find out more about vaping as I am sort of a newbie (but have now been off analog ciggs for over two weeks!) I went there the other night just before they closed, and was blown away that I could actually sample premium e liquid like Suicide Bunny and the others they sell (not just the stuff they mix). Overall my entry into vaping has been thus far trial and error, but how cool is it to actually try premium flavors before purchasing! Thanks I will be back. read more

This is my go to shop. They really know their stuff. From beginners, to cloud chasers, they have something for everyone. Top notch devices and top shelf juice. The staff is knowledgeable and customer oriented. I tried many other shops in town before settling in here. Newly remodeled and expanded. Exclusive distributor for the new Kings Crown line of premium eliquids. Check out these folks! read more

Came to this place today at the behest of my girlfriend, but I was impressed with the level of seriousness. I've visited most of the vapor stores in North Austin that don't just sell eCigs and fluids as a one-off, and even though I haven't tried Craving's flavors, the lady loves their Lemon Cloud Rat and their attitude towards their products is as impressive as anywhere I've been. The advice I get from other retailers is pretty mild. Even my flavor source of choice, Flavor Vapor, tends to offer pretty lackluster advice - uncertain about some recommendations, let the customer make up their own mind. This place has serious chemistry on their brain, and mixed up a special blend of the lady gal's signature scent to match the system she's smoking it in rather than the hardcore vaper's usual drip tip. If I ever wanna make huge clouds out of a drip unit, I'll be coming back to see what they have to tell me. read more

The guy in there with the pink hair (didn't catch his name) was awesome. Super helpful for me (as a uninformed as I am), and was very personable. Really helped me get started. Much appreciated! I will definitely be back! read more

I went here a while back and found a flavor I liked (lemon cloud rat, a lemon custardy... Just... Mmm.) But since it was out of my way a bit I hadn't been in a while. But I needed some juice on a day where my closer shops were closed I figured I'd venture over. THEY HAVE TOTALLY REMODELED... AND ITS GORGEOUS. Foosball table, work stations and a swankily lit sitting area... Ooh! And the staff was so sweet. It was a tad busy, but they still got to me quickly. I was in and out in maybe 10 min max. And Trevor was super fun and light hearted. (NAME DROP BECAUSE HE DESERVES IT) I bought enough to last me a month or more but I'll probably be back sooner than that. read more

When I walked in and confessed my newbie level, Cory gave me an excellent explanation of vapor in a nutshell, and answered all my questions with great detail and support. I was expecting that this level of service would mean a highly marked up product, but that was not the case. He gave his recommendation for the low, mid, and high level product, and all were well priced. With this place being large, clean, comfortable, and in a high price real estate area; I was simply blown away. Trevor chimed in about a special cash deal, and some new inventory that was not registered in the computer system. I was sold not only the product, but the gentlemen who were very charismatic. I left feeing like I wanted to come back again soon because of how welcoming it was for me. I may check out some other vape stores, but I will bring all my business back to craving vapor. They earned it. Thanks! read more

Craving Vapor - Vape Shops Near Me - Austin, Texas

Worst customer service I've ever experienced, bought a second hand hexohm V3, contacted them to make sure it was authentic, they replied immediately which was fantastic, then emailed about having the battery sled replaced as mine was cracked and have been ghosted ever since, i didn't expect it replaced for free but not even a f*** you. Great product, crap customer service. I wouldn't have even given 1 star but no option for that. If your reading this craving vapor, WTF! read more

Never have anything in store. Employees are rude and THINK they know it all when in actuality they don't. Kits are severely overpriced and trash. I can get a better cheaper full setup right down the street. I see why there box has a lifetime warranty. Trash box always broken. Just like the business itself. Close the store and give up. Trash will always be trash. No matter how it's packaged read more

Craving Vapor is one of the best shops in Austin. Why? Let me tell you... 1) Staff. Knowledgeable, helpful and friendly. Yes, they have neck tattoos. Yes, they may look like a bunch of badasses, but face it, they are a bunch of badasses. That doesn't stop any one of them from being extremely helpful and kind. 2) Hardware. They carry a nice range of devices for beginners and cloud chasers alike. And NO COUNTERFEIT devices. The term 'clone' gets tossed around in vaping circles, but face it, the term would be counterfeit, and Craving don't play that game. This doesn't stop them from carrying a wide range of hardware to fit most budgets. 3)... and on that note... Pricing. They are more than reasonable. The prices online are the same as the prices in the store, and they are competitive as can be. 4) Juice selection. While they may not carry 100 vendors, they are very careful about what juice they provide. If they won't vape it, they won't sell it. Also, Axiom, the house juice is OUTSTANDING, try it. Other than that, it's a Suicide Bunny/King's Crown, Five Pawns and Vapor Technologies kind of store. They only have one shelf, and it's the one on top. 5) Atmosphere. While I have spent plenty of Saturday afternoons, and killed time waiting for traffic to die down in the shop, just hanging out... they have recently expanded, and the plans are pretty epic. I will save money on my own electric bills because I will be at Craving, using their A/C instead of home running mine. Oh, and they have a deluxe massage chair in the lounge that goes nicely with clouds. 6) Events. I have yet to have a bad time at any event either organized or hosted by the staff at Craving Vapor. If you follow their Facebook page, you will be updated, and you would be silly not to attend their events. They are like family gatherings without the tension, and with cloud competitions. All in all, the staff at Craving feel like extended family. I started as a customer, but now consider the owner, management and staff friends. I live in South Central Austin, and take the drive up north to shop there, or just to hang out. Even if I have something 'better' to do... It's like going to a buddy's house where everyone meets. The only thing missing is beer. Unless it's an event, then there is plenty. Five stars across the board. read more

First off, I'll say nobody is perfect, but these really do try. They are always friendly to me, and make every effort to help their customers in a most time efficient way. Sometimes the customers need to help be a part of this process. If you're not in a hurry, let them help someone else who is. Courtesy goes both ways! Off on a tangent, I used to frequent a south austin high end shop. They used to be cool. Now their customer service sucks, so bad that I was ignored for almost 30 minutes and didn't even realize the guy was an employee! That has NEVER happened to me here. I'm done there and will give all of my local business to these guys. TL; DR: these guys good. Other guys bad. Good juice service and prices. Thanks guys! read more

Craving Vapor In Austin, TX Is The Shop To Be At. They Have Everything That You Are Craving!! Everything Is Authentic. #NOCLONES #NOOILS They Also Have A Very Nice Premium E-Liquid Selection. I Hear That There Is Going To Be A Second Location Soon!! Stop On By If You Have Never Been Here, You Are Going To Love It!! #WallySparks read more

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Craving vapor has a great selection of juices from the house line Axiom to the premium juices like Suicide Bunny and Five Pawns..... The staff is always there to help you out if you are a beginner or an advanced user. read more

Craving Vapor - Vape Shops Near Me - Austin, Texas

The guys here are knowledgeable and polite to a vaping newbie like myself. Not pretentious/douchey. They have a wide selection of juices and the staff knows all about the companies they carry. They will fix your vape if you bring it in and it's fixable. They will let you try whatever you want on the menu, so you know you'll like what you get. One thing I dig is the rewards program - every time you purchase something, you swipe your rewards card. Once you get to a certain number of points you get either a house or premium juice for free. I enjoy going in here, and I'll continue to support this business. read more

The owner, Joe actually reached out and got in touch with me soon after I posted this review to help identify the employees that were there that day. He profusely apologized and said he would handle the situation. Since Joe sincerely cares about his business and how his customers are treated, we've decided to give the place another try. It meant a lot to me that he tracked me down and messaged me. We went back last week and PJ and the chick with all the tattoos were working. They were very friendly and personable. We really enjoyed chatting with them. Will definitely be back. read more

Their Axiom selection of juices formulated specifically for dripping are great. Honey F*ck, Cloud Rat, Cloud Bear Rat etc all provide great flavor and awesome clouds. Their Chai flavor is great as well, even though it's not a drip-specific fluid. The other reviewer who said the in-house liquid was questionable must have received a bad batch or something, I've never had an issue and purchased multiple times. I've found the prices to be comparable to other B&Ms in the area (read: slightly more expensive than online, but no shippnig costs) and their selection of mods and batteries is pretty robust (30A, hi cap, sony). The staff has always been very helpful and they allowed me to sample quite a few of the Five Pawns flavors (very expensive liquid) which I ended up buying. I haven't even seen Five Pawns elsewhere, so that's a plus as well. 4 stars out of 5 because the prices are not quite as competitive as can be found online. read more

I am new to the vape scene and everyone over at Craving Vapor have made it a wonderful experience. I just bought my first re-build able and they have taught me how to built a coil a couple times and with a smile. In short this place is great both for the beginner and the experienced. read more

Craving Vapor is a pretty rad vapor shop with tons of selections for every area of vaping. And their juice options are ridiculously vast and fantaatic in quality. Everyone there is super helpful and can answer any question about e cigarettes. Definitely recommened for the inexperienced or experienced vaper. read more

Craving Vapor - Vape Shops Near Me - Austin, Texas

Most knowledgeable vapor staff in all of Austin. Everything I buy here is based on their recommendations and they have yet to sell me something I don't like. Mods, juice, accessories the whole thing, I only have awesome setups built just the way I want them here. 10/10 Tell your friends. read more

Craving Vapor - RX200 and Smashing drops. Killer combination from recommendations of the whole staff - Vape Shops Near Me - Austin, Texas

I have tried calling to contact anyone in the store numerous times to correct this issue. The phone number is phony... It automatically goes to voicemail. I have never been to this store or heard of it for that matter, but this store fraudulently billed me TWICE in one day... within 5 minutes. Shameful... To add insult to injury... I called the main office "customer service" as advised and my call was forwarded to voicemail over 10 times. I've left a message and still no call back. read more

So far I have had no luck here. They dont ever really have what I want in stock. Oh well. Too many vape shops around now.

1 star only because I had to give something. Store was supposed to open at 10...it is almost 1030 and still no one here. Other reviewers have said they experienced the same issue. HORRIBLE experience and service!!! read more