I am extremely disappointed with the experience my family and I had during our recent visit. We were celebrating my son's 16th birthday, and unfortunately what should have been a special occasion turned into one of the worst dining experiences we have ever had.
When we arrived, my cousin had already added my name to the waitlist for our party of 15. We completely understood that accommodating a large group would require a wait. However, when I approached the hostess to confirm our place on the list, I was met with an unprofessional and dismissive response: "It's only been 6 minutes out of the hour." The tone and attitude were unnecessary and immediately made us feel unwelcome.
While waiting, I politely asked whether it would be possible to move some patio tables together for our group. I was simply told it was not possible, with no effort made to offer alternatives or assistance.
As we waited outside, a server was attending our area. When I asked how much longer the wait might be, her response was, "You can go ask the hostess." Again, the interaction felt rude and dismissive rather than helpful.
Unfortunately, things did not improve once we were seated. There was an unnecessary disagreement regarding the menu. I ordered an entrée that clearly states on the menu that it comes with two sides. Rather than simply verifying the information, our server repeatedly insisted otherwise and argued with us about it. As customers, we should not have to debate what is clearly printed on the menu. A quick check with another staff member or manager could have resolved the issue professionally, but instead the interaction felt confrontational and dismissive.
We also requested a children's menu and were informed that none were available. It was surprising that a family-oriented restaurant would not have children's menus readily available.
Service throughout the meal was very slow. Drink refills took an excessive amount of time, several orders were incorrect, and at one point I was handed a dirty plate that appeared to have already been used and was being provided as an extra plate for sharing food. This was completely unacceptable from a cleanliness and food service standpoint.
Eventually, the manager came to assist us and was much more attentive and professional. He explained that our server was new. While I understand that every employee has to learn, I question the decision to assign a newly hired server to a large party without adequate support or supervision. Being new is understandable; being rude, argumentative, and inattentive is not.
I do want to acknowledge that the food itself was very good. The quality of the food met our expectations and was one of the few positive aspects of our visit. Unfortunately, great food alone could not make up for the poor customer service and overall experience.
I rarely leave negative reviews because I understand that mistakes happen. However, the combination of poor customer service, rude interactions, argumentative behavior, slow service, incorrect orders, and cleanliness concerns made this an experience worth addressing. What should have been a memorable celebration for my son's 16th birthday became a frustrating and disappointing evening for our entire family.
I sincerely hope management addresses these issues, particularly regarding customer service, staff training, and ensuring that new employees are adequately supported before being assigned large parties. No guest should leave feeling as disappointed as our family did after what was supposed to be a special celebration. read more