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    5.0 (1 review)
    Closed • 8:00 am - 8:00 pm

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    4 years ago

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    Joe A.

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    Dogtopia of Madison West

    Dogtopia of Madison West

    (38 reviews)

    I expected my 7 month old pup to avoid the muddy area at the dog park. (What was I thinking?)…read more I'd never used a self-serve dog wash, and they said to just come in--and laughed at how muddy she really was. It was a little pricey at $18 but they were conveniently located, provided everything we needed for our state of disaster (including a big waterproof apron for me), and welcomed my little mutt like we were going to a party.

    *ex employee! Unsafe environment for people and dogs! lovely staff who all care for the dogs but…read morevery negligent and dismissive management* I'll start by saying that I have not worked at Madison West for about two years now, so I'm not sure how management/staff is now (but looking at recent reviews it's seems like not much has changed.) The owner may also remove this post as well. The time I was working there the owner would never bring her own dogs there- which is incredibly telling about how poorly everything is kept at this location. That being said- I cannot recommend working here let alone boarding your dogs here. Dogtopia as a chain has a very inefficient and unsafe boarding model that- since working at other boarding facilities I've learned in retrospect- is also a huge waste of time for employees. The facilities are rancid and there was black mold on the drop tile ceilings in basically all the rooms because there's virtually zero ventilation and the dogs are pooping and peeing and vomiting on the floor inside all day (when brought up to management, my message was completely ignored.) It doesn't help that some of the cleaning equipment is broken as well (mop buckets missing wheels, chemical dispensers broken, and industrial floor scrubbers on the fritz because a dog chewed through the chord at one point.) I am a relatively healthy person but the whole 6 or so month I worked there I was continually sick and I'm very confident I had mold poisoning. I also threw up my first day of work because the putrid smell of ammonia and other excrement was so sickening. Management completely ignored employee input about certain dogs needing to be taken out of group due to poor and unsafe behavior (I was bitten TWICE by two different dogs who had continually displayed aggressive behavior that was not compatible with daycare.) There's a lot of stressful and downright dangerous situations happening DAILY for dogs and staff due to negligent management. The laws also limit 15 dogs to each person supervising them. Over a holiday weekend I was watching 38 dogs on my own. Half the time your dogs are being kept in small, rusty cages stacked on top of one another. (Ask for a tour of all the rooms- they probably won't let you.) Dogs get toes stuck in the wires, defecate in the crates, and try to fight one another through the crate walls. Between trying to keep up with cleaning, writing notes for bogus report cards, and breaking up fights- handlers rarely get to actually spend time with the dogs :( Staff was also made to work when ill or injured- one of my coworkers was made to work on a sprained ankle because we were understaffed. Management was also very dismissive of my report regarding harassment from another employee and I was made to work with her and try to "work it out" despite getting eery "goodnight" texts for several nights in a row. When you get pictures of your dogs know that we were explicitly told to crop out any crates, poop, or unhappy looking dogs from the background of photos. For the sake of all the dogs and staff, I truly hope things have changed around Dogtopia- but until I have proof of that, I advise you all to take your precious pets elsewhere :/

    Crapking - petwasteremoval - Updated September 2026

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