The staff has very pleasant and professional. My dogs love…read moretheir dog walker, Kyle. My labradoodle is very reactive toward men, but he took to Kyle right away and is always happy to see him. My sheepdog is very hyper, so Kyle makes sure she is calm before the walk. I highly recommend OutUGo!

I have been a regular with Out-U-Go for a few years with two different cats and they have always…read morebeen reliable, friendly, and caring. The updates with a photos at each visit are appreciated so I know exactly when they were there and how it went. My cats (both from shelters) can be a bit challenging, and they were fed, freshly watered, given treats, litter cleaned, played with and affectionately petted. They've been able to adapt to new instructions about kitty care between visits. They worked with me a few times about my keys - home security is important! The payment software doesn't allow for tips so I'm not sure what the dog owners are doing or what's expected? Overall, the updates come from people who love what they do, reassurance when I'm away and miss my kitty!

They offer exceptional pet sitting services. They are trustworthy, followed our instructions, and…read morecared for our dog like their own. They are my go to for puppy daycare.

I always take my puppy here when I go out of town. They are the most caring and loving group to…read moretake care of my fur baby

Our dog was attending Ruffin it for about a month, 3x a week. He passed his trial days and it…read moreseemed like everything was going well at the start. The last few times we took him to be dropped off he would stop in the doorway and not want to go inside, note that he has always LOVED daycare at his previous daycares. In the past he would try to sprint into the door to get inside, definitely not be hesitant. I can't say if something changed in how he was being treated, but it was a bad sign, and made us hesitant to consider taking him to Ruffin it since we couldn't be sure what was happening during the day off camera. We were told that Thursdays were ideally for tiny dogs and dogs that didn't want to play, which we could see on the cameras wasn't accurate. There were plenty of dogs much larger than our dog in the small dog room, and lots of dogs playing even when our dog was sleeping on the bench. But we were told that our dog was too high energy to come on Thursdays, so we agreed to try him out in one of the bigger dog rooms only on Thursdays. He did a trial day and it sounded like it went well. When we took him the next Monday they sent him to the big dog room again which was a surprise to us since we had thought he was only doing Thursdays in the big dog room, but we were trusting their judgement of where he was the best fit. When we went to pick him up, we were told that he has been in an isolation room since 9 am and had failed his trial days and thus wasn't allowed back. Since he had passed his trial days in the small dog room, our understanding was that he was just going through trial days in the big dog room to see how he interacted with bigger dogs for Thursday play. There was no communication from the staff that if he didn't play well with the big dogs he couldn't come back any day of the week, or that there had been any issues reported at all in the small dog room. The staff didn't call us to let us know that he had been put in isolation at 9 am, so he had to sit in the room for 8 hours until we came to get him. They claimed an email was sent which was never received, but even if there was, a phone call should be mandatory when locking a dog up so the parents are aware. All our communication with Ruffin it had been done via phone (texts and calls) up until this point, so only sending an email makes no sense. It felt as if they were trying to hide the fact that they locked him up. If we had known we would've left work to come pick him up sooner. Instead he had to sit in the room all day, and while they told us he was given bathroom breaks it didn't seem as if that was true given how much he peed as soon as he got out (he normally pees every 2 hours so there's very little urine each potty break. He peed for a solid 2 minutes straight after this day as soon as he got outside). It's totally fine if a dog isn't a good fit for a daycare, and we would have accepted that answer if it had been conveyed to us, especially considering our own hesitations. But instead, there was no communication leading up to this incident that there were any issues with our dog at all besides his high energy on Thursdays, and there was no communication day of to let us know that anything had happened. Instead our dog sat in a room by himself for 8 hours and we were charged a for full day of daycare that did not happen.

Very unprofessional and overpriced. Don't waste your time here. Even if you manage to get a…read morereservation, they will make up an illness your dog has as a reason to deny service.

I love taking my dog Dotty to the Daycare services at this location! They're all amazing who work…read morewith all the canines. I'm looking forward to taking her back next week! Definitely recommend this facility.

Our dog has separation anxiety so we needed someone that could stay the night with him. We highly…read morerecommend T & T Pet Care Services. The updates and photos are great! They truly do "care for your pets the way you would".

I have used Jeanne whenever I had to have a loving, perfect pet sitter while I was out of town !…read moreShe has taken care of my cats when I had four indoor ones, and a feral cat outside. Took care of them as if they were her own ! This time, have two indoor cats, an outdoor feral, and a BIG White German Shepherd/White Siberian Husky mix. They are in the best of hands with Jeanne ! Have had to be gone for over a month, and even though I miss my "kids" so much....I know they are being taken care of by Jeanne ! She has gone over and beyond what was expected ! You would be very lucky, and your loved ones would be very lucky to have Jeanne there for them !!!

We used Jeanne for our dog walking and pet sitting services and couldn't have been happier! Our…read moredogs were thoroughly walked (we could see the route taken on the app) and were well adjusted when we returned home from work. Jeanne is an excellent communicator and took wonderful care of our pups!

She is awful! She was supposed to show up at noon and was supposed to stay the night. She didn't…read moreshow up until 4:30 and left our house at 5:30. She then demanded we pay more money for her driving back and forth when she was supposed to stay! She then stopped responding so we had to immediately drive home so our animals wouldn't be left unattended. She left our front door totally unlocked. She locked our cat out of the room with his food and litter box and gave the wrong dog medicine! She still took our check and then blocked our communication. We've learned she does this all the time. Everyone should be warned about her!

I have been using this pet walking business for quite some time and I am very happy with the care…read moremy dogs are given and the personal touch that they get when they need extra attention. The rates are very affordable and I cant say enough about how happy I am with the service. I would recommend to anyone.. :)

We've used Paw Pals several times to cat sit our 2 kitties when we are out of town, and hands down…read moreis the best pet sitting service available. After every visit Brittany sends a very thorough message of how each visit went which includes photos/videos. Every time I read her messages it has always given me such reassurance that my kitties are being taken care of extremely well, and that she gives her utmost attention to their needs. One of our cats who is very shy and normally hides away from guests, has warmed up to Brittany and makes biscuits on her lap!! I recommend Paw Pals to everyone!!

Ryan was an amazing cat sitter. He gave very thorough updates after each visit. He also took care…read moreof my cat exactly how i wanted him to. Im so happy with his service and will definitely book him again!

We needed daily in-home visits all summer, when our work schedules got crazy. Paws and Claws was…read moreawesome! We especially love Kelli, who not only showed up reliably, but left us daily messages (including pictures) with status updates. The app and online access to accounts makes scheduling and paying invoices super easy. I don't think I will ever use another service again! Happy dogs, happy clients.

The walkers are friendly and do a good job, but the owner/manager, Corinne Moore, is very…read moreunprofessional and passive-aggressive. I had to cancel a few walks due to my dog having diarrhea, and without any warning at all, Corinne said that paws and claws cannot provide services to me anymore. This is a horrific double standard. They told me on multiple nights that they cancelled services last minute due to walkers being sick, inclement weather, or transportation issues, but when I had to cancel last minute due to my dog's health condition, they stop their services to me altogether without any advanced notice. This is completely unacceptable and a total double standard. I want nothing to do with Corinne again, and will never speak to her again. I just feel terrible about this whole situation because the walkers are so nice and friendly, but can't be managed by someone who doesn't even understand the basic principles of friendliness and courtesy. I have spoken about this incidence with multiple friends of mine in Madison, who were shocked and angry and how unfairly I was treated.

A gem, so happy to have discovered Elizabeth. I don't think Stanley (our aged Cockatiel) even knew…read morewe were gone! Came home to a calm, happy, healthy bird. We were kept updated with photos, and texts. Absolutely 5 stars!

Prudence & Heart (Elizabeth) is absolutely amazing! We have been customers for 10 plus years…read more Elizabeth offers the perfect combination of professionalism and compassionate, knowledgeable care for our beloved pets. Scheduling is easy, as Elizabeth is a great communicator. Elizabeth also sends pictures of your pets while you are gone to reassure you that all is fine. If any questions arise, she contacts you immediately. She exceeds our expectations every time we use her service! Prudence & Heart has enabled our family to take many, many trips throughout the years without worry or concern. She is like family. You will not find a better pet sitting service in the Madison Area!

We love bringing our dog here for daycare and boarding! The staff is always so friendly, caring,…read moreand knowledgeable, and you can tell they truly love the pets they care for. Our dog is always excited to go and comes home happy and well cared for. It's such a great feeling knowing we can trust them with our pup. Highly recommend!

So far we've had really good experiences with this place. The staff is friendly and seems…read moreknowledgable and passionate. Whenever I've called they are quick to pick up and provide answers. We're working with a local adoption agency to adopt a second dog and the representative said the organization really loves Waggin' Tails, and Waggin' Tales even donates time for the fosters. We boarded our pup here for 5 nights, and when it was all over he seemed pretty normal and not as distressed as I was expecting him to be. He was in the suites. All of his bones/chew toys were gone - meaning they actually gave them to him. Overwhelmed by large groups, they gave him playtime in a small group setting. After this, I noticed his confidence when we went to the dog park had increased. He was much more comfortable approaching dogs and being approached making me think he had a good experience in playtime. He doesn't have any meds or health issues (like many of the negative reviews) - but he does have sensitive skin and his skin was really pink when he left. Next time I'm going to ask them to use our shampoo vs theirs when bathing and see if that makes a difference. I brought him to get temperament tested for large group doggie daycare. They provided useful feedback that he still didn't seem too comfortable - I would rather have the honesty then have them say "it went fine, let's sign him up". They had some other solutions for me - bring him back very early in the day so he can meet them one by one vs all the dogs already being there. Or small group doggie daycare might be the final solution. I appreciate their problem solving and interest in him having a good experience.