This rating is based on my own experiences with Cracker Barrel over a 12-year period. My prior experiences with Cracker Barrell in Denver then in Las Vegas starting in 2017 were always memorable for several reasons. I would probably like Cracker Barrel better if I was a brand- new customer and not used to the unique experience once offered. Atmosphere: was a big one. There was always a feeling of dining at a loved one's home, the service was special. The Food: was a huge part of the experience. Every single time I went there was a FRESH basket of biscuits and breads that were brought to the table when I was seated. The food had flavor and tasted good. The Store: is cool and always fun to shop and buy things I wasn't shopping for. The Reno store finally open, but without many of the things that made Cracker Barrel memorable. Things were missing. The service is cookie cutter like a pancake or waffle joint. The food is the biggest difference. The biscuits are now only served with certain meals and you have to beg for them as the server will not bring them unless you ask at least twice. When they do bring them 80% of the time they are hard and clearly microwaved from frozen. The most of the food that I have consistently ordered over 12 years is also prepared from frozen, bland and rubbery. The actual store is fine and well stocked. All restaurants that answer to a corporate entity are subject to cutting costs and increasing profitability. What they need to realize is that they also need to remain competitive and offer something that makes them stand out. The Reno store represents the "new" Cracker Barrell in all of the worst ways. I have spoken with the manager who assured me they would not go out of business over 22 cents worth of biscuits but that "corporate made the change." Watch any Kitchen Nightmares type show and see that food quality and customer service standards are always what make restaurants fail, big and small. How did they eke out 2 stars? I wish there were a 1.5. They have new menu items and specials that keep things interesting and the decor still feels comforting. read more

Cracker Barrel Old Country Store - Shopping Centers Near Me - Reno, Nevada

Very friendly and welcoming staff. Comfortable ambiance and a menu to satisfy most Americans. We only experienced breakfast dishes and were happy with the quality. read more

Family and I been coming here since it opened. We visited at all hours of operations and found that no matter how busy or not busy we always get the same service. Wondering where are server is. Wondering if they are gonna take our order. Wondering when are we gonna get refills. But the food is always good with decent portions and I like how clean they keep the restaurant. From the bathrooms to the dining room. Only thing missing is decent service. So I gave Cracker Barrel three stars for food and cleanliness only. read more

Food was amazing I had catfish with mash potatoes green beans cornbread services on point read more

Cracker Barrel Old Country Store - Shopping Centers Near Me - Reno, Nevada

See all

We don't have a Cracker Barrel in Hawaii, so we had to try it while traveling. Cute & quirky. I had the broccoli cheddar special. It was good, a tad dry due to the crackers, more sauce would made it better. Nice experience. read more

Southern Comfort Food at its best. Plus a country-style General Store. Reminds me of the old Mom and Pop stores. You can purchase clothing, rocking chairs, quits, Christmas Decorations, candy, soda, moon pies, pies, inspirational items, decorations, toys and so much more. They had a lot of beautiful items including a beautiful Cardinal Stoneware dinnerware, a giant PEZ dispenser, and clothing for all. We had breakfast. The Southern Fried Apples are beyond yummy and decadent. It is perfect as a side for sweet or savory dishes or as a dessert. The loaded hashbrowns are so delectable they will have you salivating. I absolutely adore country fried. steak. I have had it many times over the years and at a Cracker Barrel. However, they didn't seem as delicious as before. Don't get me wrong it was good just not as good as I remember. Our waitress and her trainer were both amazing and so very kind. The trainer was from California was so very knowledgeable and caring. We went on opening day. Please give the restaurant and wait staff a little extra kindness. Everything new is always a learning curve and small kinks will need to be worked out. Kindness goes a long way. read more

See all

I STILL don't know why or how their rating is so low? No matter what server you get, you are taken care so well! The food is consistently good no matter what time of day you go!! The people are SO nice and the menu is chalked full of yummy dishes! The drink specials like their fancy hot chocolates are so creative and their fun adult beverages are always really unique! Best biscuits in town and the ambiance is truly a moment in time! Let's get their rating back up to where it should be!! Thank you again for another great lunch yesterday! read more

The food needs to be improved it has declined over time. And the rebranding is wrong. Rather eat breakfast at the cup alit better.

This is our 3rd visit to a Cracker Barrel...2 others at 2 other states. They were all super slow and food quality similar to Denny's. But Denny's is cheaper and faster ironically. Took us 1.5 hrs for brunch, and that's not bc we ate slow. We waited 15 for a server to come and 50 mins more for our food! My soup came out after my meal, had to ask for my missing biscuits and gravy, had to ask for my kid's milk, had to ask for water refills, and my chicken and dumplings soup only had 1 dumpling, no chicken, and all broth! Horrible!! When flagging down the server to ask about our food, the server said wait she'll be back bc the other table has been seated but not greeted for the last 15 mins. WHAT??!! We've been waiting for an hr! Similar service at the other Cracker Barrel too. No more. 3rd strike, they're out! read more

See all

Food came out 1 hour after we ordered it. Server did her best. They are under staffed and need help. Don't go here until they fix the issues

Always good food and good service! Plus their gift shop is awesome and gets a visit after every meal. read more

! The store had a lot of really cool things.. in the restaurant we chose the bride filet & chicken fried chicken with mashed potatoes and mac and cheese. It was so good! Very juicy and crispy. The Mac and cheese with potatoes were both excellent. Service was super fast and very friendly! Give Cracker Barrel a try read more

We had wonderful service, our food was out in about 20 min.... The place was packed, the food tasted great and d it was at a reasonable price. read more

We absolutely lovec being sat at a table with a trash bag from in and out under the table. So we moved it behind us . A girl hostess walked by a couple times looked at it and left it. Then there must have been a shift change and a male hostess walked past several times and STILL LEFT IT. NOT TO MENTION OUR SERVER ! He saw it too. ( he made mention of it after we were finished) thus was about 3:30 4:00 ish. Won't be going back there. Your Gross! If this this what you allow your guests to see.... What is hidden in the kitchen. Yuck! read more

Cracker Barrel Old Country Store - The trash no employee bothered to clean, And several of them saw it. Gross. - Shopping Centers Near Me - Reno, Nevada

Had it for the first time. Great prices, the food was good. Everything I tried was good. I have breakfast and we tried every appetizer they had and they all were delicious. Service was amazing. read more

E has never been to the Cracker Barrel. We came for breakfast on Valentine's Day. My husband shared the menu with me and I was all for it. The prices seemed comparable and there is a variety of options. I was convinced s as soon as I saw the cheesecake stuffed pancakes. Yummmmm. The restaurant is a shop, restaurant, and offers pitcher mimosas. I'm a fan of them. It's a really nice and cozy restaurant. The staff is super friendly. They even give you a first timer bag if it's your first time there. I ordered the Cracker Barrel country boys breakfast and my husband ordered the steak and eggs hash casserole. I opted for the steak pieces, eggs, and loaded hash browns. It was so good...the steak pieces a little on the top seasoned side but still good. Portions are good for the price. The biscuits are super soft and yummy. E will definitely be back with our kids. We are looking forward to the dinner menu. Overall it was a great warming experience. read more

See all

Such a cute place, from the rocking chairs out front to the fun items They have everthing from "Christmas, Halloween beach item to clothing and jewerly....it is an authentic country store. Breakfast was delicious, cracker barrel has by far the BEST pancakes ever....not sure if it the syrup, batter or how they are cooked. Always a great breakfast with the rest of the items also. Will return!! Server was very efficient. Restaurant was clean. read more

Cracker Barrel Old Country Store - Table decor - Shopping Centers Near Me - Reno, Nevada

See all

This place is too noisy food quality has gone down. We had a server who must have gotten up on the wrong side of bed! Not friendly at all! Leave a tip, I don't think so. Server was horrible. Never even got a coffee refill. Won't ever go back to this place. read more

What could improve? Try everything. One of the most unhealthy menus I've seen in a long time. Everything deep fried and full of salt. The service was good. But for me the food is unappetizing and not anything I eat. read more

Please don't risk eating here. I took my family because they just opened and we hadn't been to a Cracker Barrel in 20 years. Half of our party were SEVERELY ill. 3 of us had the same meal. We had food poisoning so badly we ended up in the ER. I did contact the health department and they preformed an investigation. I don't think this place is going to be open much longer. Do not eat here and absolutely do not allow your children to eat here. My babies are little and they literally could not take being food poisoned this bad. I thought I was dying. Side note: their food is sitting in trays for HOURS before it gets to you. No one is checking the temperatures on the food. It's cooked early, sits for hours, reheated and sent to the table. Shocked that this kind of food preparation is still going on in 2024. We were mortified. read more

The food wasn't great, but I love the atmosphere and it wasn't that expensive so I wasn't terribly disappointed. I would've rather gone for breakfast. We went for dinner. read more

Second time here. It's been a while hasn't it? Tried going during the 6:30 mark instead of near closing this time. Service seems to be doing well still since my last review. Nicholas made me feel very welcome to be here. Cherry coke is fantastic. Wait time is decent & food is warm & fresh. Cheese bites were good. Burger, while maybe a little too red for a medium cooked burger, was still pretty good. Staff was Hilarious, especially because there was a birthday going on while I was there. & you could tell one of the waitresses was embarrassed from the one lively waiter shouting out to everyone about Sasha's Birthday. Happy Birthday Sasha if you ever read this review! Got the cola cake as usual. Still pretty good, even though I can't handle cake as much anymore. Though at some point I should get their Peach cobbler or their hot chocolate the next time I'm here. With everything I bought, I feel like it's well worth the value here. Highly recommend this place. -B.M. read more

Cracker Barrel Old Country Store - Burger & cheese bites. - Shopping Centers Near Me - Reno, Nevada

I've been to Cracker Barrel's across the county, I love them, even go out of my way to eat at one. I've been to this one three times. The food takes forever, and it so always cold. I won't be back. read more

First time experience here was great! I was visiting from LA, where we unfortunately do not have a Cracker Barrel, and was not disappointed. Food was delicious, freshly-prepared, and quickly-served. Our server, Maelea, was fantastic. The menu is extensive, and there's tons of options, but I went with the Homestyle Fried Chicken and it was so good--just the right amount of seasoning, crunchy, and juicy chicken. Great prices too! I think they got some bad reviews in the beginning when they barely opened and were still training staff, which is a shame because it really is a great place to eat. Would definitely recommend! read more

Have been here a few times, usually it's good. Today for the first time had an issue with a host named "Adrianne or Adrienne" Pretty rude from the get go and then my husband tried to help her move the lantern on the table because she said we couldn't have the high chair on one side of the table, when he tried she said "no no no" with a very rude attitude, then simply walked away, but the table next to us who she sat down she said "your waitress is so and so and please enjoy your meal" Don't know what her issue is but i felt very unwelcome, IF we do come back i hope it isn't her seating us! read more

Me and my new husband have been going to this cracker barrel since it opened. Our waitress was Jen b. She is amazing! She remembers what I normally order and what I drink. She is an attentive waitress. Our coffee is always full and her smile makes me feel special. I don't know her salary but she definitely deserves a raise! She is what keeps me coming back! Great service, good food and reasonably priced. Thank you Jen! See ya soon! read more

Remembered Cracker Barrel from younger years and decided to give the new Reno location a try. Our group was not disappointed. From greeting to service through checkout we were treated exceptionally. Our server, Ryann, was attentive and had a smile at every moment. Our food was delicious. We are definitely going to return soon. Would recommend. read more

Service was excellent. Got pecan pancakes with bacon and eggs. You get one 1.5 ounce bottle of syrup. Pancakes were dryyyyy. Bacon strangely bland. Virtually no flavor. Very strange. Added salt which I have never done in my life. Covered in egg yolk with a bit of salt and ate it. Very strange lack of flavor bacon. read more

I'm giving this place a 5 star rating food was awesome and delicious and are waitess Ashley was the super sweetest and very helpful and was always checking in on me and my friend I had the cracker barrel burger it was delicious and my friend had the grandma plater and she loved it and we tried fried pickles and yummy and made sure are drink we full the came was between 1 and 2 we love her to be recognized for the best service we had read more

Have been five times since they opened here in Reno. They have yet to bring out my tables food in under an hour. Hour and half ticket times are common for their kitchen. This isn't just unprofessional. It's disgusting. What took an hour for pancakes at a less than half full restaurant?!???? Management does nothing to remedy the situation. They do nothing to make it right. The cost is not worth it, neither is the bland food. read more

Well, it was my first time there got there just before the lunch rush I'd say about 11:10 AM was able to get right in the waitress was really friendly and addressed everything accordingly. The food was really delicious. My mom had the meatloaf and I had the chicken fried steak. The only problem I had was the portions I would say it was just about about half a size bigger than the kids meal, but the prices weren't too bad the meatloaf and mashed potatoes and some carrots or $10 and the chicken fried steak and eggs was $$13 I had water my mom had orange juice. The orange juice was almost 4 dollars. That seems about right for orange juice, but I'm used to bigger size portions when I go out to eat. Those are actually the smallest portions I have ever had in any restaurant, but all in all the food was really good and there's good choices. The only thing I wasn't happy is that checkout I didn't know where to go so I asked the people at the cashier. Is this where you pay for your meal and with a sharp tone both cashiers told me yes my guy was a dumb person or something. You can usually tell from a person's tone of voice if they're friendly or not, I was shocked at their town, and I was shocked at the size of the meals, but other than that, it was a good experience. read more

Ordered the chicken pot pie.....disgusting. Biscuit hockey puck. So gross had two bites and finished before I'm sick

Had to wait for 20 minutes for water then asked manager for water and he never came back. Waitress finally brought water. Meal was good but the asked waitress for bill and she did not come back had to ask another employee for bill. Feel like they are very short staff and manger did not have the idea to follow through. read more

Having many years in the restaurant business this is painful, having a manager lie and (I guess) threaten. We've been here several times and mediocre at best. On one occasion with a young server (Sebastian), it was great. Sebastian didn't mind letting us know he was new to the position and it was kick back, cool. Sunday night was horrible. We asked for Sebastian but he was out sick but we took the same table. This server was very inexperienced as well. For those that have not been there the room is maybe 22 x 22 square. It's divided down the middle by seating, so essentially 2 rooms. while taking our order a part of eight was being seated two tables away. They were not busy maybe 1/4 full. On one occasion I noticed our server at the furthest corner of our table, about 30 ft away. Just an fyi, not even the best server in the world can cover that distance. We never had anyone get additional water, soda refill etc. The larger table had ordered, eaten and were leaving. We asked a server to get the manager. After awhile the server was bringing some plates being followed by an older man carrying additional plates.I asked if he was the manger He responded "yes" and began apologizing. I assumed some of the plates were under heat lamps and asked if food was hot and he answered "yes ".(asked again if he was sure). Three of the entrees were missing sides and after mentioning, were never received. Meatloaf was cold, loaded baked potato were stone cold. The server came and I gave one of the potatoes, told him to give it to the manger and that not to replace. A few minutes later the manager came to the table with a side of baked potato. I told him we didn't want the item. NOW are you ready??? "Why not, you're paying for it". Not too much can floor me, but this really did. I told him, rather loudly, first you lie and now telling me I paying for a side that you lied about and I canceled. He left and came back shortly. He apologized and stated that the meal was being comped. Although the end was correct, trying to get there left a horrible aftertaste read more

My first visit to Cracker Barrel in Reno, NV. The service was very good, but things went downhill from there. I ordered the Thursday special, lunch version, of the turkey & stuffing with sweet potatoes and corn bread muffins. The stuffing tasted like someone dropped an entire container of sage in it, and it was dry, dry, dry, even gravy couldn't help it. The turkey tasted like deli turkey, not fresh roasted, and the sweet potatoes were runny and tasted like they came out of a can. The corn bread muffins were crumbly and dry also. My waitress did offer to adjust my check, but I declined her offer. I wanted to pay the price for my bad decision on where to dine today. Let me sum this experience up by saying 1st time shame on them, 2nd time, shame on me....I will NOT be returning to this establishment, so there will be no 2nd time. read more

Great food and service. They seem to love it. Very clean. Fun staff in the store part too. I'll be back.

Usually would be a great experience but today was not. Our family sat outside and the waitress kept forgetting items. She forgot our drinks, brought out pancakes with no syrup, never brought out the appetizer, and failed to tell us the biscuits and gravy were out until the food was delivered. When we said something she flat out ignored us and refused to apologize or to own the ball dropping. Then the manager came out when we spoke with her she told us we have no idea how things are in the back and everything is from scratch so we could deal with it. Just when we thought it couldn't get worse the manager comes back out with two kitchen workers and tells us that she wants them to see us and how they messed up and made her look stupid for not having the food we ordered. It was so awkward and felt like to brought her kids out in front of us to spank them. She really does not have the skills to be a leader at this establishment and they truly need someone to guide them on customer service, regardless of what is happening in the back. read more