Sheena was our server. She was so kind, helpful and friendly and our glass never ran dry. The service and food was excellent

Not much to review, waitress was very nice , food was bland, I ordered meatloaf, sorry not a lot of flavor , carrots were warm, mashed potatoes were ok, another order placed was for catfish, that was hot, carrots warm Go to check out 38 dollars Cashier rings me up, survey popped up for me to rate my experience, it wouldn't let me click on the 4 , so she said she got it, I asked what she gave it she said 9, I advised I wasn't going to leave that, she didn't seem to care, asked her name and she responded with Kathy and her title was shift leader, guess trying to make the rating go up, she shouldn't have made that selection for me . Definitely not a 9 read more

I almost hesitated to stop at this Cracker Barrel after seeing some of the older reviews, but I'm so glad we did! Apparently, there is a new manager, and based on our experience, whatever changes are being made are absolutely working. Our food was hot, fresh, and delicious, and the service was wonderful from the moment we sat down until we left. Our server, Andrea, was fantastic! She was friendly, attentive, and made sure we had everything we needed without ever making us feel rushed. She truly helped make the entire experience such a good one. I know reviews can sometimes make you think twice about giving a restaurant a chance, so I specifically wanted to leave this one. If you've avoided this Jackson, TN Cracker Barrel because of past experiences or reviews, give them another try under the new management. Our visit was excellent from beginning to end, and Andrea deserves a special shoutout for taking such great care of us! We're traveling through Tennessee and couldn't have asked for a better stop. read more

Would give zero if I could. I'm going to list my experience below that I put on the Cracker Barrel chat engine and got an AI assistant that wanted me to rephrase my question. Do not eat at the Jackson, TN location it is the most horrible experience ever! Visited the Jackson, TN location tonight for dinner and what a horrible experience! First, the greeter was very pleasant. Acknowledged me, had a great smile. Then it went downhill, the server was not very friendly. No acknowledgment or greeting, just what do you want to drink. I was still deciding about food and she said you want me to come back for your order and I said yes. I ordered the biscuit and gravy plat with bacon and a side of pancakes and a coke. I got the coke pretty quickly, but when I drank most of it, she came out with a glass of coke and filled my cup up and said I'm going to leave this here. My presumption was she wasn't going to provide very good service since she was leaving behind things for me to do myself. She proceeded to bring out a basket of biscuits with the gravy. No plate, just that. She told me she was waiting for the bacon and a plate. Time went by as my biscuits and gravy were getting cold because I had nothing to eat them on, she banged my plate of bacon down, no pancakes, so I still don't have my complete meal. I asked her was my entire meal going to be piece-milled like this and she said we're down to one cook. I told her I wasn't going to sit here and let my food get cold before all of it arrived, I would pay for my coke but they could have the food back. Went to pay for my drink and the cashier asked me how my experience was and I proceeded to tell him and he immediately called for a manager. The manager walked up and said to the employee, "this has been some night". She never asked me what the problem was, never said sorry for the experience, nothing. It you're taken care of honey. Walked out of there being treated like I was trying to get something for free, which I was not. This is the second bad experience in two weeks. Something needs to be done about this location. I've been to many locations and this one is by far the worst location ever. I will never darken their doorstep again and will tell everyone about my experience! read more

Cracker Barrel helpfully permits RVers to use their parking lots overnight with the polite request that we please make a purchase. We did so, though it was dinner earlier at the Cracker Barrel in Dyersburg. After dinner, we decided to drive another 45 minutes this evening so that we'd have less driving tomorrow. The parking area is a little dark overnight but we were not disturbed. We were on our way in the morning well before the restaurant opened. [Review 2373 of 2024 - 558 in Tennessee - 23387 overall] read more

Cracker Barrel Old Country Store - At 4:05am, Cracker Barrel, Jackson - American Near Me - Jackson, Tennessee

Popped in for a quick look around the store for something specific. The food is always good at any Cracker Barrel I've visited. The cashier was welcoming. read more

Slow, Sloow, sloooow. Better pack a lunch when you come here for breakfast because you'll need it. Slowest food service I've ever encountered. Our server was great and kept apologizing for how long it was taking to bring our food. When driving on I40 thru Jackson skip this one and go to the next one down the interstate. read more

I was at this restaurant with my family for 3hr!!!! There is bad service and need a lot of improvement. These waiters have a lot of attitude and need to be taught discipline. Some of my family got their food hours before the rest and they messed up most of the food and had to remake it. I am disappointed for this experience and wish for no one else has to go through this like us.They can try and calm down the place and clean a bit more cause it has flys and food everywhere. And try not to get distracted. read more

Cracker Barrel Old Country Store - A man js feeling uncomrfotable - American Near Me - Jackson, Tennessee

My wife and I was seated. The restaurant had maybe 4 other couples in it. We waited 20 minutes for service, staff walked by us but wouldn't even look our way. So we got up and left. The person who seated us offered to comp our meal but with service the way it has been. We opted out. We travel through this area twice a year and have had the same experience before. I like Cracker Barrel but this place needs some corporate help. read more

We have been to this restaurant many times, and sometimes we were very disappointed. This was not one of those times. The server was exceptional (unfortunately, I can't remember her name). The food was amazingly good. Dad had the fried chicken with baby carrots and dumplings. He raved over the carrots and said that they were the best he's ever had. He also said that the chicken was very good, too. As an afterthought, he told me that the dumplings were good, also. I had the grilled chicken tenders with steak fries and fried apples. Everything was above par. Then we had the biscuits, which were good and freshly made. Overall, I think that we'll be going back soon. read more

The direst store I have ever been in and I have been in many. The man who seemed to be in charge needs to wear clean clothes. Eggs were cold, biscuits were not cooked, grits not edible(soup), service took so long that she bought out biscuits to us and 15 min later we get food. Bathrooms were disgusting! Reconsider your choice at this Cracker Barrel! read more

Cracker Barrel is always very consistent. Service was friendly, food was good. This time we were traveling with our camper and had dinner instead of our normal breakfast. They have designated RV/bus parking, which we just found out about. I was super happy, this will be our go-to when we need to stop at a place overnight, we felt very safe. I believe you have to call the Cracker Barrels ahead of time to confirm they have the spaces and if you can stay overnight. It was nice to have a relaxing dinner and do some shopping after a long days drive. read more

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My waitress was awesome, she took care of my needs and concerns. Had to have pancakes redone, they were crunchy and greasy. She got someone else to remake and was much better. Always love the ambience of this place with the rustic atmosphere. My favorite. Coffee was great, my cup never went empty read more

Cracker Barrel Old Country Store - Cup of coffee to kick day Freshly Brewed Premium Decaf Coffee - American Near Me - Jackson, Tennessee

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A decent representation of the franchise. The food was good and to par with our expectations. The service was very slow, but I did overhear a waitress mention that the manager had begun working the grill in order to address the delays. We were visiting on a busy Saturday morning, and the visible staff all seemed to be busy and attentive. So it appears the kitchen just got a little overwhelmed by orders. read more

Uber eats delivery! I ordered the combo with meatloaf and fried chicken breasts, and upgraded to a salad and loaded baked potato. It took over an hour and got a call saying they were out of meatloaf. I agreed to sub w/ more chicken. Got my order very late and everything was cold. The forgot my sour cream and instead gave me tartar sauce. Potatoes were rock hard even after heated so inedible. Salad had nasty tomatoes and only filled my small salad dressing container half full, which was not enough. Chicken was pretty good, even reheated. Rolls were very good even cold with rock hard butter. All in all, I bet the food is good at the restaurant when hot but overall I would not order delivery again. read more

We dropped in at this Jackson location with a large family group at a peak hour, but after moving a few tables and chairs we were seated promptly. Service was friendly and efficient and food was good. Some problems at checkout though, as we asked to have our total tab simply split equally between three credit cards. This was quite beyond what their cash register system could handle, however. I would suggest that Cracker Barrel management look into making this possible on their system, as I'm sure that this is not a rare request by customers and would be quicker than handling separate checks from a large table. read more

Ok listen me and my family are on our way back home for road trip and our estimated time home was 8 we go in and the hostess says 15 minutes wait and it was but it was all empty tables me and my family order and we wait 1 hour an still no food the people next to us sat down at the same time and got done 39 minutes before us and they had the same amount of people and our waitress was so mean and we get our food and they charge us for the wrong side and they have a whole conversation over 3 dollars and when we ask for something(corn bread,dumplings,biscuit) she goes "oh we're out of those" so then that just makes it worse -10 stars if I could horrible read more

Tired of luke warm meals ! went back 3 times before I decided to leave this review. Wait a couple months and try it again.

Simply, not a good experience. To start, when one of my friends ordered the SAME MEAL that he had ordered a week before, this confused the waitress. However, this was not a big deal. We were aware that she was new, and we gave her grace because I can only imagine how hard it must be to learn a new skill when your brain is the size of a walnut. The issue here is that she did not attempt to resolve this issue by discussing it with my friend; instead, she had another server explain the problem. So, once that fiasco is settled and my friend has ordered the right meal, she comes back over to our table. She proceeds to explain to us that she was wrong, and my friend politely explains that the wording of the menu was misleading. While talking to us, she progressively gets more and more passive-aggressive. Like, calm down, this is just a Cracker Barrel on a Wednesday night, not some sort of high-pressure Michelin star restaurant, and it's not like we were asking for the moon to be lassoed, fried, and buttered. After this annoyance, the rest of us got our orders in (Important note: there was a two-top that was seated maybe twenty minutes after we ordered.) We wait, and wait, and wait. Then, we see that the two-top is receiving their food way before we even got a refill on our waters. Naturally, this peeves us, and our patience is starting to run thin. At this point, we have been in the restaurant for almost an hour and have only gotten one round of drinks, three napkins, and a bad attitude. When we received our food, my other friend got the wrong meal. She ordered a country-fried steak and received the chicken. Like hello??? That's not even close? Anyhow, we did not want to be the complainer table, so she started to eat the sides. I orded the Momma's breakfast with pancakes, and I requested maple syrup, because who wants plain pancakes? The waitress says, "That will be right out", but we waited about ten minutes, and no sign of the syrup. Finally, my friend's patience breaks, and he asks another server if the manager is there. The manager comes out and basically tells us that he is going to take some things off the bill for us. He disappears to the back; I can only assume that he is seeing how much time we have spent in the restaurant. The time we had been in there,at this point, would be around two hours. He reappears and tells us that he is going to take care of the entire bill. This was very much appreciated. So, we decided to go to the store part of the Cracker Barrel. We stand at the checkout for about five minutes while the two cashiers are discussing the latest work drama in front of our faces as we wait to be rung up. Eventually, they stop yammering, and one of them rings up our items. The most frustrating part of this entire experience was that my friends and I were traveling, and by the time we were leaving the Cracker Barrel, we could have been at our destination. The moral of the story is, do not go to Cracker Barrel; the food is mediocre and overly sweet, the service is sloppy, and the bathrooms are dirty. Save your time, money, and sanity. read more

We visited on Thanksgiving night with family and experienced an unacceptable series of service failures. After a 1.5-hour wait, we were informed that the restaurant was out of Chicken and Dumplings. We then waited an additional 27 minutes for our alternate order. When the meal was finished, we were left waiting another 20 minutes just to receive the check--despite the circumstances, we should not have been expected to pay. This was the worst customer service we have ever experienced at a Cracker Barrel, and quite possibly the worst overall dining experience we have had anywhere. read more

So, long chain of events happened because poor service, slow meal prep and I should had just got up and left. I waited 45 minutes for my meal. Wolfed it down in 5 minutes and paid $16.00 for wolfing a meal. I was late getting back due to their meal and traffic. My work fired me for tardiness needing to be in a meeting. I lost a $75,000 job because I was stupid enough to listen to a server, oh they are just finishing up. I should had just left. But, nooooooo. I was stupid. I contacted their management. Just a sorry. That's it. Lost a job over their poor service as my stupidity. I won't be back read more

As an RV Traveler, we value Cracker Barrel and the manager here has been very accommodating to our larger Class A but this specific restaurant has consistently served terrible food and we will not return. We've been here twice across 4 months and the meatloaf was dry and hard, the chicken fried steak was more breading than steak, tasteless and barely warm gravy. The mashed potatoes were hard like a pancake and the teaspoon of gravy was a joke. The ribs were tolerable compared to a TV dinner but were mostly slathered in sticky bland sauce. Literally the ONLY thing we got here made well was the French fries. We threw out much of it in the end. They get two stars because they let us borrow their parking lot for the night, else it would have been a single. $35 to "feed" two people without drinks with food worse than a microwaved frozen meal. Nice people or not, we won't be back here. read more

Food was great. Compliments to the cooks. Service was NOT great. Perfect example of a 3 Star restaurant. You're gonna be happy with your food, but furious with the service. read more

Went in to eat lunch. Tables empty all over restaurant . Line customers all over store . Nobody seemed to care several including me and wife walked out. Went to IHOP service was great. read more

It took 45 minutes to get our order, other tables were coming out in 15. The shrimp and grits were awful. The grits were cooked to mush stage, the sauce was red and broken. Grease swimming on top, not creamy like a usual shrimp and grits. And the shrimp was luke warm. I am now sitting on the toilet at a rest area down the road because my stomach cramps are so bad! read more

Despite being full of retired people, the service was actually snappy and attentive. Finding the entrance is a real chore since there are no or tiny signs as to how to enter. Food was up quickly and was correct and hot. A good visit for us. read more

Not what it used to be. Had poor service and food. Was given biscuits and cornbread after waiting for our meal after a while. No small plates or napkins given. Biscuits and cornbread were over cooked. My wife ordered the roast beef and gravy. Roast beef was very tough and no gravy was served with it. I ordered chicken fried steak with three sides. Only received two side. Seriously would have given zero stars. Times have certainly changed. Can't hire good employees any more. read more

My order still not delivered. Bad service. Very mad. I finally got order over two late. It is not Cracker Barrell fought. It is Grubhub.

Waited 45 mins to be told they lost our ticket That was after we had to ask for a update

Disappointing Delivery: Unpleasant Pink Sausage Ordered breakfast with sausage for delivery and was met with a disappointing surprise. The sausage arrived undercooked without my knowledge and had a revolting pink hue, and no it's not the jelly one bite was enough to confirm the unpleasant taste and realize it wasn't cooked. Overall, a regrettable experience. read more

Cracker Barrel Old Country Store - Smoked Sausage Pattie - American Near Me - Jackson, Tennessee

Food was terrible ! Ordered a Hamburger Steak, looked like a left over hamburger with 2 very small strips onion. NO brown gravy or mushrooms. read more

Was glad to find a Cracker Barrel not on the new restrictive "test program", involving getting certain things only on certain days like greens only on Monday. It has a full open menu, the food is very good and it's always hard to go wrong with a Cracker Barrel! Strangely, it's Saturday night, and there was no waiting. read more

Cracker Barrel Old Country Store - Daily specials - American Near Me - Jackson, Tennessee

Had a good experience here like I do at all Cracker Barrels. The store was clean and well organized as was the restaurant. All the staff was friendly and helpful. I tried the grilled catfish and while I was not a fan, I will say I've had their fried catfish before and really enjoyed it. They (well all Cracker Barrels) get docked a star due to the removal of apple slices from the side options. I'm dieting and Cracker Barrel used to be my go to restaurant due to the grilled options and apple slices. Stinks because now my options are even more limited. read more

There was a staff member that was walking around but totally ignored me. I was not greeted to be seated and had to look for someone to seat me as the line behind me was getting longer. The sausage and egg was lukewarm and they never came around to give a coffee refill. Then I had to contact someone to take my money and she was grousing about having to look after the whole store. Actually, the worst Cracker Barrel I've ever been to. read more

Waited 50 minutes to eat , to be seated under a very dirty fan ! Looked around and that's not the only thing dirty ! Everything is nasty ! We waited 55 minutes to get our food ! And it was cold ! Won't be back and please be aware they are not a clean restaurant read more

Cracker Barrel Old Country Store - Right above all the tables - American Near Me - Jackson, Tennessee

We waited for 45 minutes before our food was served. Other people that were seated after us received their food before us. And when my wife received her dinner, it was cold. We never got our bread that we ordered. We never got our salad. We didn't even have cutlery or napkins until we asked for it. read more

The service was slow. The order was incomplete. We had to catch our waitress...she seemed to be in a daze. I did notice they now have alcoholic drinks. Apparently they have new cash registers which also caused slow check out read more

Cracker Barrel Old Country Store - Sampler - American Near Me - Jackson, Tennessee

My food was good as usual. My service was terrible. It took nearly an hour to get my food. It was 30 minutes until she put the order in read more

I would have loved to leave 5 start for this location but unfortuately can not. We have been here twice and the service has been awefully slow. The last time we ordered breakfast and we waited forever for it to come and it was cold when it finally arrived. Very disappointing. read more

My over easy eggs were over medium I want more yolk I ordered hushpuppies got buicuts ordered from doordash luckily I bought silverware because they don't put any in bag for delivery orders but some people don't realize the meaning behind customer service read more