food and service both great the summer campfire chicken dinners are the best will continue to go there if not campfire dinners the hasn brown casseole is great read more

Thank goodness I have been to several other Cracker Barrel restaurants, because if this was the only one I went to, I wouldn't ever go again. We were on vacation and driving through and stopped at this restaurant for lunch. We had to wait quite a while for our waitress to take our order, but they seemed fairly busy. After we ordered, again, we had quite a wait for our food. Our waitress forgot to bring (or perhaps order?) the fries my husband ordered as a side. When asked, she said she would be right back with the fries. We waited and watched her go from table to table, chatting with locals and community members. Then she passed our table and said she would come back with the fries. She again disappeared, and reemerged and went to socialize with other tables. She eventually brought the fries. Although my meal was hot (chicken and dumplings, fried apples, and broccoli), my husband's wasn't (chicken tenders, fried apples, mashed potatoes). The fries, when delivered, were the only part of his meal that was hot. Near the end of the meal, the waitress appeared and came over to refill our teas. She correctly identified mine as unsweet and my husband's as sweet topped both off. Unfortunately, she topped off both of ours with the wrong kind of tea. Unless you are a local, do not go to this Cracker Barrel that is just off the interstate. You will be forgotten about and ignored if you are passing through. read more

I have recently began to work Cracker Barrel back into a semi rotation again after more than four years. They have been much better. But this store left me disappointed. Service up front at the hostess was efficient and seated immediately with menus. Our waitress came by for drink orders which both got waters. After ordering a few minutes later still no water. The waitress was very pleasant and smiled which I loved the attitude, I could see our waitress took orders, bussed tables and later found out prepped salads. So no surprise the waters took around ten minutes. We thought bread would hit the table before, but we did not ask. My salad came out quickly and was very good. Our food came out after around 30 minutes. My wife's grilled chicken strips and mashed potatoes looked great and she confirmed it was. My Smokehouse grilled chicken however was awful and obviously not prepared correctly. The tomatoes side also awful. The okra was not something I even ordered or liked. The waitress could not be found for around ten minutes, then she did a table check. She then acknowledged it was not prepared correctly. I told her I needed to leave and she asked for a minute to talk to the manager and took the plate. Once she returned there was an apology and gift card for another visit. The manager also comped the meal. I felt it was handled properly, but left hungry. I'm at a 2.5 and rounding up with one meal correct and good. Also although the service was slow they were woefully understaffed. read more

Cracker Barrel Old Country Store - Gift card for a replacement meal - Breakfast & Brunch Near Me - Beckley, West Virginia

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Karessa offered up great hospitality while serving our meal. We were 3 weary people that just wanted to eat after too long on the road. Karessa made sure our drinks were topped off and the good was hot when served. Checked back to make sure everything tasted well and we didn't need anything. A really great dinner, refreshing us for our evening. CB was very clean and welcoming too. read more

There is no rating for the poor service and poor knowledge of your waitress, manager and the very bad attitude from the cashier Brandon. We won't be back for awhile if ever read more

After hurricane Helene washed away part of I-40, we went through West Virginia on our way to South Carolina. When we stopped driving after work, Cracker Barrel seemed the best place to get some vegetables with our meal and I was not disappointed. My original idea was to get a vegetable plate but Hubby ordered the grilled rainbow trout and it sounded so good I changed my mind! He had two pieces with macaroni and cheese and green beans, while I had one piece of trout with steamed broccoli and carrots. Our server told us that the one piece trout meal is being discontinued but it was still available that night. Also she wasn't sure if they had any broccoli besides the broccoli casserole, but she found some for me. We both enjoyed our grilled trout and I got some of the vegetables that I wanted. We also tried out, and were pleased with, the new option to pay at the table with a QR code and skip the line at the register. read more

Cracker Barrel Old Country Store - Lemon Pepper Grilled Rainbow Trout with Steamed Broccoli and Carrots - Breakfast & Brunch Near Me - Beckley, West Virginia

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Why does this place offer curbside pickup? Some of us don't like the massive gaggle on the inside & watching people sit outside & smoke instead of doing their job is SAD. These people do not care. I suppose they don't get paid enough, but your job is your job. Sad. The food has went downhill, so we will not be back. 2/10 read more

The ambiances great the food is hot and homemade and the servers are wonderful. New seasonal items in the retail area. Beautiful dresses, sandals,purses just to name a few!!! read more

Cracker Barrel is what it is. It is boring, bland, mediocre service, and the interior is decent theming. I like the shop more than the food. Their grilled chicken tenders are the best item on the menu. read more

On vacation travel with our two youngest grandchildren and we hit up this Cracker Barrel as it was an easy walk from our hotel. It was after 8pm, undoubtedly at the end of their dinner service. Our server was Karressa. She was very attentive to us, dropped off waters for all and menus, giving us time to make decisions. We played with the little peg games after deciding on dinner choices. The children each ordered the hot chocolate, which they love, and one had the grilled cheese and fries and the other had the chicken tenders dinner. My wife had the Sheppard Pie and I had the Shrimp Skillet. Of course the kids loved their food but our adult food was not the best we have ever had at the Cracker Barrel. It was OK, but too often restaurants forget to properly season the food leaving the customer holding the bag. With adult children in the food service industry, and they have told stories, we hesitate to send back food not knowing how the kitchen staff will react. Anyhow we paid the tab and tipped Karressa appropriately, bought two bags of soft peppermint sticks, and went out the door. So, dinner was successful, though somewhat disappointing. We are generally fans of CB and this will not keep us away but management should keep a close eye the product that the kitchen is turning out to the customer. Finally, I was very happy to see that the high ranking management listened to the customer base and put the woke ideas for signage to rest! Thank you! read more

This was horrible. Our waiter was the worst. We basically had to ask for our food and every time she would come back, she would only bring one or two things we asked for and then she wouldn't even give us our bill at the end and I'm the only good thing about this was how the manager gave us half off or took some money off of our bill. when we asked for butter, she said they didn't have any for the biscuits and then we told the manager and they said that they had butter so yeah, our waiter was horrible and was obviously not giving us things because she didn't want to go get stuff for us or she was mad and didn't want to do anything for us anymore.would not recommend EVER. read more

On our long road trip from Toronto to South Carolina, we stopped in West Virginia and lunched at the Cracker Barrel. Super friendly staff and attached to the cutest, well stocked souvenir shop! The menu was extensive with amazing items! We did find the food a bit 'cafeteria like', being a bit sloppy, salty and mushy. Some things overcooked and some things undercooked. I'd go more for the store than the food. A good experience but not a repeat visit. read more

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Yelp 100 - #11 March 2023 Cracker Barrel never disappoints. I enjoy their Grandma's Sampler because it comes with two pancakes and your choice of bacon, sausage, and country or honey ham. Or you can just have three servings of the same meat if you wish. Cracker Barrel has added a few more items to their menu such as different adult beverages and yummy looking desserts. Service Our server had three stars and she was very attentive and friendlily. She checked in on us and also provided informational about their new mobile pay options. read more

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Nastiest ranch and silverware nasty, had to use my grandsons knife and it was iffy. Lettuce in my fried chicken salad was rotten. Got served in plastic small cup. Couldn't read more

Our waitress was so nice! Got our drinks and food out quickly! The food was so delicious and hot! One thing that I wasn't happy about is I asked for tomato on my burger and they gave me both the ends on the burger. My SIL also found a carrot in her dumplings. No biggie it was cooked and made the table erupt in laughter. Overall it was a great experience! read more

Mia was our server and deserves some accolades! She was efficient, friendly, and personable. Our food was served hot and fresh even though it was near closing time. The bathrooms could have used some tending, but it was the end of the night, so it's understandable. read more

Food is tasteless and service terrible. This restaurant used to be so good. Ambiance is cold. Not welcoming.The only reason I would go now is for the gift shop. Will not be going back for the food. read more

The food was terrible overcooked burnt biscuits hash brown casserole was soggy and mushy not at all like it is supposed to be. Also the restaurant was cold as heck read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Beckley, West Virginia

Stopped with the family for lunch. The quality and consistency of their food is great. The service was perfect and this location hasn't started any renovations and still has the nostalgic atmosphere. I hope they don't change it. read more

On 1-4-26 at approx 1:30pm we stopped here while traveling to Indiana. I was told it would be a 20 minute wait but we were seated after about 10 or 15 minutes. Our waitress was excellent and the food was great although they were a little light on the french fries with my husband's burger. The problem was when we went to pay. My husband is a military veteran and I have the Cracker Barrel app, so we asked for the military discount I don't understand why the young girl at the next cash register was extremely rude yelling across the line of customers that we could not get the discount without it being in the app. I've had locations give the discount from his id but I wasn't given the discount here. I was not aware that it had to be downloaded into the app and I will be doing that asap when I get home. We travel through this area quite a bit and I will never be back to this location. It wasn't so much the discount problem, but the way she was yelling at us around all the customers. She was making a big scene on a Sunday afternoon when they were really busy. My husband was quite flustered and just wanted to leave. It was quite embarrassing. read more

never agian a server came out to my truck a banged on my window because I didn't give her a tip I am always the type of person to tip but I genuinely couldn't afford it this time but my order was just fried pickles but banging on my window and pulling me out of my truck and taking me inside to make me tip is crazy server name (Kadence) read more

Big disappointment. Order the 4 piece fried bone in chicken dinner got two fried frozen chicken Pattie's. read more

Cracker Barrel Old Country Store - They advertised 4 pieces of bone in chicken dinner...this is what I got...sad very sad - Breakfast & Brunch Near Me - Beckley, West Virginia

I hadn't been to this location since the 90s. Wow, what a great breakfast. Everything was just perfect. Our server, Allison, is top notch. Thanks for a fantastic visit !!! read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Beckley, West Virginia

I love Cracker Barrel, on vacation I search for this business as a staple, Dennys as a 2nd. It breaks my heart with this review, Beckley WV is the restaurant to stay AWAY from. Management, Cooks, I don't know. While I love the location, Front of Service Staff and Waitresses, and business Model of the company, the food at the end of the day was not what was expected. What happened? the food was horrible and un eatable. A Chief can have a bad day, that's understandable. The past 5 times within 2 months means someone has given up, or don't care anymore. I love the Chain, love the food, well most of it, the business Model of food and shop and it pains me to have to write this. As of 12/24... Stay AWAY until they have the chance to renew their COOKS. I would suggest, i love the waitress staff, but if they wouldn't eat what's being served, they shouldn't be serving it to someone else to eat either. read more

We really like this Cracker Barrel restaurant location. We've eaten at other Cracker Barrels, and this one has the same great service, consistent quality food, and friendly atmosphere of the others. I also enjoy shopping while waiting for my food and have bought several women's tops and Leanin' tree cards here. Since it was Friday, my husband and I both had fish specials: I had the fish and shrimp combo, and he had all fish. You can affect the calorie count greatly by the sides you choose. I had steamed broccoli and fried apples, his sides were French Fries and Cole Slaw. The waiter brought corn muffins and biscuits with our drinks before we ever ordered. Our waiter was busy with a large table once our order was ready, so someone else delivered it to be sure we got it still warm. We appreciated that. We'll be back! read more

I was pleasantly surprised by the food and service. I almost didn't come here because of the reviews but it limited to what's available for breakfast. The only downside was the 35min wait for a table. The waitress was super nice and attentive. She gave refills even before we were done with our drinks. We had a table of 9 and food came out hot and tasted good. We got the pancakes with bacon, ham and sausage. We also ordered French toast and southern half and half. Everything was really good and I'd definitely come back for sit down breakfast. read more

The food is the usual Cracker Barrel fare, pretty good. I had breakfast my favorite at CB. The service was good, our server Karen was very pleasant and fast. The ambience is very family friendly. Always stop here on our way north. read more

Cracker Barrel Old Country Store - Breakfast - Breakfast & Brunch Near Me - Beckley, West Virginia

Basically was accused of breaking into this Cracker Barrel. Came inside ~8:55pm. Asked for a table of 13 was told hold on "just 1 minute I'll see what I can do". Person at the counter comes back a few minutes with another person(maybe a manager, not sure). 2nd person "I don't know how you got in here, the door was locked". We are closed. (The door was not locked) I said, it says you are open till 10pm online. 2nd person "Well that's not true". I said ok well you should change the times online. "We aren't able to do that." all the first person had to do was say sorry but we actually close at 9pm and I would have said ok. Did not appreciate the rude attitude from the 2nd person and the way she approached the situation. read more

Cracker Barrel Old Country Store - One would think open till 10:00pm according to this picture. - Breakfast & Brunch Near Me - Beckley, West Virginia

Decided to stop at Cracker Barrel for a late breakfast. The place was busy, but we were seated right away. We ordered and the food came out in a timely manner. Not to also mention that the food was also delicious. This Cracker Barrel had the fireplace on and it was nice and toasty. They do have a gift shop here and there are some cool gifts and souvenirs. read more

Stopped here as we were traveling and passing through. Restaurant was clean and the staff were all very nice and polite. Our group of four was seated right away around noon on a Friday and our waitress greeted us quickly and took drink orders. Our drinks and food came out fast but we had to ask for napkins. Everything tasted as expected from a Cracker Barrel. It's not spectacular food but was decent. My bacon was delicious along with the hash brown casserole but my scrambled eggs were a bit on the dry side. My group enjoyed the biscuits and gravy, pancakes, chicken fingers and fries, and chicken fried steak. We also ordered the vanilla lattes and a mocha which were tasty. The little gift shop had all sorts of cute trinkets and snacks but got very crowded in the early afternoon. read more

Impressed with this location. Slow at times but it was very good. The plate of pancakes that was initially delivered was burnt but the server handled that quickly with new ones delivered to our table. The coffee was refilled on a regular basis. I would definitely come back to this location. read more

Cracker Barrel Old Country Store - Burnt pancakes - Breakfast & Brunch Near Me - Beckley, West Virginia

Server was polite but slow and our food was cold. I was told afterwards by family that its always like this.

I had lunch at Cracker Barrel when I was in Beckley visiting New River Gorge National Park. The southern fried chicken was great as were the steak fries. The sweet potato casserole was not real exciting, and I'd get something different next time. I would definitely go back for the fried chicken! read more

Great place, excellent food, friendly staff This restaurant is located off Harper road in Beckly off the north side of the I-64 Harper road intersection. It is on the north side of Harper road behind the Country Inn and suites. As with most Cracker Barrell Restaurants, there is parking on at least 3 sides of this location with RV parking as you first enter to the east of the site. The front has rocking chairs along the porch. There is a gift shop as you first walk in. You check-in at the counter. We were seated quickly and they were not very busy. We had a seat by the window. The waitress was very pleasant and took our drink order within a minute of our being seated. She was very attentive and responsive throughout the meal. We were there for breakfast and I got the pancakes with bacon (and extra syrup) and a tea. My partner got an egg breakfast and we tried the Biscuit Beignets. The food came out quickly. The meals were very good but I was not a fan of the biscuit Beignets. Prices seemed a little higher than the Cracker barrel that I am used to. The price for a meal and drinks for the 2 of us was $27 before the tip. You pay at the counter in the gift shop with whatever other things you may have picked up in the shop. The person who checked us out was very pleasant and helpful. Overall, a very pleasant eating experience that I would recommend for my hungry fellow travelers. read more

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I would give 0 stars!!! We order pickup every now and then and always request extra syrup. Not only did we not get extra we didn't even get one. This is the 20th time they messed up syrup, might as well give me the recipe so I can make it myself since they have short term memory loss. This time we also requested extra ranch for a salad that had no croutons. Didn't get that either. I'm willing to pay extra to have what I request. We called to complain and they didn't even apologize, kind of acted like we were bothering them. Well let me tell you my teenage boy is extremely bothered to have cold pancakes. When we went back to get the 3 syrups we requested still got no apology and then they tried to give us 2 because the girl didn't want to walk back to the kitchen to get another one. It's lowkey worse than McDonalds McFlurrys. read more

Long trip from Detroit to NC and was extremely tired. Laura with the pink hair was extremely patient with our questions and brain fog we had from the trip. Very knowledgeable and made us feel good that she was our waiter. Great service and thankful to cross paths with a great person!!!! read more

Sunday night at 6 pm and was not really busy. Food was slow coming and when it was was served cold pancakes, The syrup was in plastic containers and was terrible. Turns out it was sugar free syrup but was not told and did not wait for more pancakes. Yuck!! If you don't get syrup in a small bottle, assume its not real maple syrup. read more

Ended up leaving. Was a first for me, as I love CB. Place was almost empty and we sat their at the tables as the servers stared.

Ahhh Cracker Barrel! I just love this place/chain! Got my usual order to go as we traveled. Julie took it by phone and she was so nice! My order was made exactly as I wanted it and Julie greeted me as I came in and let me know the order was ready. Angel checked me out, and sadly you could tell she did not want to be there. However, because of Julie's fantastic demeanor and friendliness, and the yummy food....this place still gets 5 stars! read more

My order was a pickup order, I was so looking forward to a nice chicken dumpling meal. The cashiers were very pleasant. I love the store and all of the odd tchotchkes that they sell. But when I got my meal home, I was very disappointed. The portion looked fine but when I dove in it was one huge dumpling that wasn't completely cooked/raw inside and some chicken that wasn't bad. I guess where the price of food is so expensive we just really can't afford to waste our money on such horrible meals. Shame on you Cracker Barrel.Pride in product and quality control is needed in the worst way read more