Alright here goes my crazy…read more I strongly discourage anyone from sending their dog to Ruff House. Based on my recent experience, I do not believe they have their clients' pets' best interests at heart. Yesterday, I took my one-year-old dog to Ruff House for daycare. Unfortunately, I made a mistake and told my husband the wrong pickup time. I mistakenly thought they closed at 7:00 PM because another daycare we use has those hours. Ruff House closes at 6:00 PM. When my husband arrived at 6:15 PM, the facility was completely empty--there were no employees, no vehicles, and no one available to assist us. I spoke with the manager, Ann, the following day about the situation. The conversation began pleasantly but quickly became dismissive and confrontational. Rather than addressing my concerns, she attempted to tell me things about my dog that I know are not accurate. She also openly shifted blame onto individual employees, mentioning them by name and attributing the situation to their mistakes. During our discussion, Ann confirmed that Ruff House does not have an after-hours emergency contact number and has no plans to establish one. This was particularly concerning given that they are responsible for caring for other people's beloved pets. While I fully acknowledge that the initial pickup issue was my mistake, I was surprised that no one attempted to contact me by phone, text, or email to verify whether we were coming. I live only seven minutes from the facility and could have been there immediately. What concerned me even more was learning that boarded dogs are left unattended overnight for approximately 13 hours. According to our conversation, all employees leave at 6:00 PM, and no one returns before 7:00 AM. I understand that facilities may not be staffed 24/7, but 13 consecutive hours without on-site supervision seems excessive. When I worked at a dog daycare in college, staff remained with the animals until 9:00 PM, and morning staff arrived as early as 5:30 AM to care for them. To make matters worse, my dog was fed without my authorization or prior communication. Since returning home, he has experienced vomiting and diarrhea. After this experience, I contacted several other local dog daycare facilities, including Puppy Haven, to ask how they handle situations involving late pickups and overnight care. Their policies place a much stronger emphasis on communication with pet owners and ensuring the safety and well-being of the animals in their care. While everyone makes mistakes--including me--the way this situation was handled left me deeply disappointed and concerned. Based on my experience, I cannot recommend Ruff House. **As of today, there is no business by this name with an active business license with the State of Georgia according to the Secretary of State's website. All businesses in the state of Georgia are required to have a business license and all are searchable on the website as they are public records.**

Our dog had an amazing time at Ruff House while we were on spring break for a week! Their…read morecommunication was flawless and wonderful customer service. We were nervous to leave our 11 year old vizsla behind for 7 days but they put our mind at ease. Highly recommend Ruff House!

We took our puppy to Atlanta Dog Trainer for the group obedience beginner training classes…read more There were 5 weeks of training classes (4 with the dog, the first with just the handlers). The primary instruction was getting your dog's attention, the commands - sit, down, off, leave it, drop it and loose leash walking. Overall I was pleased with the overall instruction and experience. They did a good job of making sure the dogs didn't invade another dog's space. Homework was sent out each week to work on in sessions with the dog and this helped prepare for the next week's session. Would recommend.

Tracy at ATLANTA DOG TRAINER literally saved our dog!!! I was at my wits end and ready to give away…read moreour dog- I had tried other training programs but he would not stop biting our kids, jumping on everyone, it was just awful. We signed up for the two week board and train as a last effort with minimal expectation. All I can say is WOW!!! Tracy has been exceptional from start to finish and the follow up after he was home was icing on the cake! She followed up daily to give us a report with photos and videos and continued to check in for weeks! We have the sweetest dog and our family could not be happier with our decision to put our pup into doggie school here!! The grounds are sprawling and beautiful, the staff is friendly, and the value far exceeded my expectations. We paid $995 per week, so about 2K total. I looked at some other programs which were about 2,800 with kinda crappy looking properties and very pushy sales people. We are forever grateful to ADT and Tracy! Thank you for our "new" dog!

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

Thank you for the care you showed to my Abby girl while I was away for many days. I Love to check…read morein on her and see someone always close and a hand to share a gentle pat. It brought my soul peace. I was real nervous about leaving her at first, but not anymore. I appreciate all you did thank you, Rhonda. JOB WELL DONE.

Duke loves visiting to play with his friends, and he sleeps good after his play date. Staff very…read morefriendly!

I never do reviews, but I feel like this one is deserved…read more Our dog had a medical emergency while my husband and I were both out of town--in different states, no less. Thankfully, he was staying at Puppy Haven. The staff noticed right away that something wasn't right. They called me immediately, stayed calm, explained what they were seeing, and reassured me that they were taking action. They quickly transported him to a local urgent care vet they knew and trusted (who was also amazing). What really blew me away was what happened next. An employee stayed with him at the vet to hear the diagnosis, learned that he needed to be transferred to an emergency hospital for surgery, and then personally took him there as well. Since then, they've checked in multiple times to see how he's doing. It was honestly a pretty awful situation, but Puppy Haven made it so much better. Their attentiveness, compassion, and willingness to go above and beyond for one of their dogs is something I'll never forget. We are incredibly grateful and thankful to have a place where we can leave our pups and truly not have to worry. If you're looking for a daycare or boarding facility that genuinely cares about your dogs, Puppy Haven is it.

Banjo and I are huge fans of Puppy Haven in Downtown Roswell. The staff is fantastic and Banjo…read morealways comes home totally worn out after a day here, which is the goal :) He gets so excited when we pull up, he knows exactly where he's going, and he clearly has a blast.

I boarded my dog and saw through the camera that they pooped in their room and it took forever to…read moreclean up and i reached out to the manager and she was extremely dismissive.

Alexis was my groomer and I felt like she was extremely professional, quick, and efficient. She was…read morevery kind and I felt very assured leaving my dog with her!!!

I respect groomers deeply and none more than Furry Friends. Cindy's team are very careful and…read morethorough. They also don't sugar coat things so take a truth pill if you think your baby just needs "a little trim" after a year. Wonderful experiences over the past 20ish years with the Furry Friends. Do try to schedule grooming weekdays to reduce the mass rush of the weekend for your pet's sake and the team's!

I am a full-time traveler with a grumpy miniature schnauzer. This is the only place I can take him…read morefor grooming where he is not difficult. They also have the best schnauzer cuts. He has been groomed at different spots from FL to AK with many places in between. This is the only place that doesn't stress him out.

It hurts my heart to say that although this place looks like it is a great place to leave your love…read moreone. It's not!!! The staff who care for your furry family member should take extremely care of your animal and observe abnormal behavior in your animal from the time they arrive. I boarded my dog here twice. Each time my husband dropped her off. The first time my husband picked her up and when she got home she was coughing, vomiting and had diarrhea. I had to take her to the emergency room. The second time, I went with him to pick her up and when we got her home she had diarrhea and couple days later she started vomiting and her stool look like it had blood in it so again we had to take her to the emergency room only this time she did not make it. My baby passed away. I call the facility and spoke with a staff member to ask about any charge in her behavior and was told that she was extremely scared and was shaking. This is a behavior change. Someone should have contacted me to say that she was not happy there and was scared for her life or shaking. I understand it take money to run a facility. Yet! The first thing the staff members should realize is that these animals are our family and if something is not right with them call the owners and let us know. If only ONE staff member would have called me, I could have gotten her out of there by having transported to the hospital and my little Bella will still be here. Please think twice before you leave your love one at this boarding facility. The staff members need more training and need to know that these animals are not just dogs, they are our family. I'm crying as I am writing this review because all it took was a phone call and my baby will still be here.

My bf has been taking his dog here for both day care and boarding for several months and the last…read moretime we traveled, we decided to board both his dog and mine at Pet Lodge. I had previously taken my dog to Wagalot, closer to where I live, and they require a "trial" of daycare before you are allowed to board them. Pet Lodge didn't require that which was convenient for me but also made me a bit apprehensive about the dog population. Both dogs stayed here from Thursday evening through Monday midday and it all seemed to go great. Everything we dropped off for them was returned to us and the employees were all very nice. We had them stay in a junior suite which is $45 for the first dog and $35 for the second. My bf booked his dog for additional play sessions but since mine is lazy I decided not to. They seemed well cared for when we picked them up. The only reason for four stars instead of five is because of the lack of technology. They have an online booking system which is convenient, but it's not super user friendly and I ended up still having to email them my dogs vaccination records although I had already uploaded them. Also, there are no cameras here. A lot of boarding/daycare businesses offer that as an option which gives pet owners peace of mind. It would have been nice to have that option but definitely not a deal breaker. We will definitely continue to board and daycare the doggos here in the future.

The people who work there are so nice and seem to enjoy the dogs. I toured the facility before I…read moretook my dog for her Meet and Greet. It looked and smelled clean. I was very surprised at how much space they have outside in the back. Covered play yards with pools for dogs that like water. Much more room then Bow Wow.

Both my dog and I love The Barker Lounge! The staff shows my dog so much affection, and I…read moreappreciate them for that!

Danger!! I have two…read moredogs, both of whom have gone to Unleashed since I rescued them in Jan 2017 and Aug 2018. My little one, a ten year old Bichon Frise, has been grievously injured there twice. The first time was on Dec 30. She was attacked by a large dog, required surgery, came home with multiple drains in her neck and body. After that attack, I was told that they were increasing from three to five the number of dog "groupings" to group them by not just temperament but by size as well. I was also told there was additional staff training and that they were increasing dog supervision staffing. That clearly did not happen. Yesterday, my dog was attacked again. I was told it was by a Golden. My little dog was in with much larger dogs. She came home from surgery with twenty-seven staples across four wounds, which were each two inches long. While I was waiting at the vet, I was aghast to see a just-posted review by Jason, whose beagle was attacked there twice, in February and the day before my dog's most recent attack. That's four in five months: Dec, Feb, two days in a row in May. Why does Unleashed refuse to keep small dogs separate from large dogs? While it's true that Unleashed covered the vet bills, this utter disregard for pet safety is reprehensible. I reported the most recent incident to Fulton County Animal Control last night; they took a thorough report. I am also pursuing this with Animal Protection/Dep't of Ag, the agency that licenses kennels, groomers, daycares, etc. My beloved pets will never again go to Unleashed. I believe they should be shut down unless they make meaningful changes to keep safe the dogs in their care. Allowing large dogs to commingle with small dogs is a recipe for heartbreak and disaster. They knew after the Dec 30 attack on my dog that it was a problem, yet did nothing - thus allowing three more attack incidents. Shameful. There may have been other attacks that I'm not aware of. I'm not one to post reviews, good or bad, but people should know - especially if their dogs are small - that Unleashed is not a safe facility.

Andrew is the sweetest person and our dog LOVES him. She gets so happy when we walk in and she sees…read morehim and she always comes home tired and happy. I highly recommend unleashed all the staff is amazing and Andrew really stands out