They remodeled my master bath and I couldn't be happier! It's beautiful. the team was great to work with. Highly recommend!! we had very detailed design meetings and communication was excellent. Very, very happy! read more

Worst reno experience we have ever had. And this is our fourth renovation. --Project misquoted from the start. When we freed up money for the larger scope to include the kitchen, were told suddenly that it was a mistake and would cost more. --Wrong roof was installed on the deck. Instead of being charged the difference in the cost of the materials, we were charged for the cost of the materials and install without the usual mark-up. --Wrong lights installed in bathroom. --Bedroom door opened in front of window. Design error, but we were still charged for a change to the bi-parting door. --Wrong color paint on front hall wall. Told it was close enough until I hacked out a piece of old wall and had it matched myself --No air return planned for --AC move not thought about by design team or engineers. More than 2000USD to move it to a place that would allow us to hear each other talk on the deck. Chose to have someone else do that. --Generator mis- installed. When I shared link with that installation information, was ignored. New board installed. Still problem. Generac guy came out, was indeed installation. --Water in crawl space and lake around generator and front of house --New floor needed the contract pulled out to ensure no corners were being cut. Was told we were getting prestained flooring put in when contract called for flooring stained on site. Was told the weight room and closet were not getting sanded and refinished when the permits called for that. Building and Project Managers acting like they were doing me a favor in following what was in the permits and contract. --Floor installed has cracks already --Bedroom fan made fluorescent humming noise when on, and although it was changed out, I was told that I was being "too sensitive" --Shower head designed and installed at an unreasonable height --Drywall was left outside under a leaky tarp in the rain and was only replaced at my insistence --Screens were put in backward so they could only be removed/changed/cleaned from someone on a ladder outside the house --Shower surround as designed would have made the shelving unusable --The security lights on the outside of the original house were supposed to be reused, but were instead thrown out. Getting new ones and having them installed to the same specifications was a weeks long problem --Floor needed redoing, not once but twice. I have been told repeatedly that a floor has 6 sandings in it, and we are now 3 in --Drainage and waterproofing for the addition was not properly planned for or executed --Entire project was supposed to be done mid-May even with the few days delay caused by changing the foundation to pass inspection. It is now the last week September. --Not one single inspection was passed the first time. I do not recommend. ** After I posted this review, I heard from Ken Combs, company owner who I had not heard from at all during the nine month period that we worked with them to address my "allegations". Disgraceful. 2 read more

Ken Combs, the owner of CQC, sold us our house back in August of 2018. Being first time homebuyers looking for our starter home, we were more than ecstatic to finally move into what seemed like the perfect house. Let me just start by saying, do not ever buy a house this company has flipped. Our kitchen ceiling began falling in several months after purchase and had to be repaired by CQC, who charged us $1500. Not a big deal. Several of the cabinets were also not completely screwed into the wall, causing them to come loose off while I was standing below. I was able to reattach them on my own. 8 months later, cracks began appearing on our exterior brick and interior drywall. A year in, so much had shifted that our front door and both bedroom doors no longer latched. Several structural engineers came and determined that helical piers were necessary to install to prevent further shifting. This project is only halfway through and has already cost us $10k. Per our estimates, another $10k is needed for full remediation. Just this last month, our toilet started shifting around, indicating that our flooring is no longer level. When I investigated further, I noticed that our shower grout was missing in certain sections and water has likely been seeping into the flooring. Mind you, this is the shower that they completely redid in the reno. Whoever had tiled the shower had also grouted directly over the drain... None of those issues (except our sad little drain) were present at the time of the inspection. But had they been done properly the first time, should not have come up later. These are just some of the problems we find ourselves having to live with, and we are not even two years in. It's rather disappointing to find that for someone who states on his website that his family, business, and Christian values are at the core of his life, this is the kind of quality produced by CQC. read more

We've done minor renovations before, but never a complete overhaul that involved moving walls. I'm grateful to CQC for making "the big one" a good experience. We took our time in planning our kitchen remodel. Soon after we kicked off the process, life got in the way and we had to put things on hold for many months, but CQC did not hurry us. They were ready to pick back up when we were. Their online Co-Construct tool is a great blessing to help keep track of all the details of such a big undertaking; it makes communicating a breeze. In addition, weekly meetings with Dickon and Ray were always a pleasure - they were detail-oriented, efficient, thorough, and just generally pleasant to work with. The normal issues that arose in any construction project were always handled quickly and with great courteousness. When we needed a healthy dose of creative problem-solving due to some particularly odd features in our home's original construction, CQC had excellent solutions. Many of those unexpected additions are now my favorite parts of the new room. Most importantly, the project finished beautifully and on time (even a little early). We are happy with the results and would use CQC again for future projects. Already have a few in mind... read more

CQC is as good as it gets! I've completed 4 remodeling jobs in the past 4 years and I wish I had found CQC sooner! From the initial meeting, to the design sessions, to the picking out of fixtures, to the renovation itself... it was seamless! The communications tool they use is fabulous - this is truly what sets this company apart! You ALWAYS know what's going on, the schedule is kept up-to-date, the design and construction teams were always so helpful and friendly! These are real people getting real work done! Everything is agreed upon before the work is started and if there is a change order, even that is simple! I had a kitchen (a dining room collapsed into the kitchen to enlarge the kitchen), a laundry, foyer and powder room remodeled. We had the initial meeting at the end of May and they completed before Thanksgiving! The reno started the week before labor day. They finished 1 week ahead of schedule! The quality of work was fabulous. There were hiccups along the way, as there are in any reno job, but they quickly brought them to me and found workable solutions to choose. There were weekly meetings to keep us informed, scheduled payment dates that were disclosed ahead of time, and again, everything was done in such a professional manner! The team that worked on my project was so fantastic: Thank you so much Ericka, Dickon, Ray, Caleb, and Eric! Thank you for making my dream kitchen a reality! I will NEVER forget you! read more

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I am absolutely thrilled with the way our kitchen remodel turned out. THRILLED. Richie K. and I moved into our home in August 2016. The kitchen was livable, but we knew we were going to have to invest in a remodel eventually. The next summer, we bit the bullet and started getting estimates. CQC was by far the most impressive in terms of communication and customer service. Even if their portfolio hadn't been so nice, we might have still hired them for that reason. The design process was pretty easy and fun. Ken and Ericka really welcome you into the family right away (and introduce you to their dogs, if you're into that--and you really should be). Kelly created several designs for us to choose from, using intel from conversations as well as my Houzz and Pinterest boards, and she *really* understands how folks use a kitchen. I don't have the brain for moving walls and changing the layout, but Kelly does! And when it came to picking design details, Ericka and Kelly provided helpful input, but really let me take over. Once we got started, Raymond was our go-to and he was at our house A LOT. This guy is a workaholic! (And we were grateful for it, because being without a kitchen for 5-6 weeks is pretty brutal and you want it over with as soon as possible.) The other guys on the team and the subcontractors were all really nice and did great work, too. The process wasn't without some mistakes and hiccups, but CQC provided options (when possible) and made everything right (at no extra cost to us) in the end. Our kitchen is more beautiful and more functional than I could have imagined when we bought our home with a remodel in mind. read more

We worked with CQC on a major remodeling project that required complete renovation of the first floor of our home. We were impressed from the beginning and were even more impressed at the end. We have worked with a number of contractors over the years, in three different states, and CQC has been the best. We had three respected contractors meet with us to envision the work, as we wanted walls taken down, a master bed and bath reconfigured, a powder room added and a laundry room moved, and a kitchen that needed to be done. Ken Combs, the owner at CQC saw possibilities the other contractors did not and in a surprisingly short time had conceptualized the entire job and its parts in creative and effective ways. The team of people who oversaw and completed the work were outstanding. Shawn Norstrud, as project manager, worked closely with us on every aspect of the work. He was responsive and talented and helped solve every challenge. He is a very good problem solver, was pleasant at every turn, and saw the project to a successful conclusion down to every final detail. Sean Brockman and Justin Koch were key members of the team and did very good work as well. There was also excellent support at CQC headquarters, especially from Ericka Combs and the team on the many decisions on cabinets, lighting and plumbing fixtures, floor stains, and more. With months of working together, countless decisions to be made, and things homeowners invariably want added or changed along the way, relationships between homeowners and contractors are at high risk for tension. We thought the people at CQC were fair, effective, flexible and highly professional. The finished work is excellent, and if we have further work done on our home, we will work with CQC in an instant. read more

CQC helped us evaluate our potential home purchase. They were responsive and professional in their assessments to help us make an informed decision. We will definitely call them in the future as needs arise. read more

When I started looking for a contractor, I stumbled on CQC through a Facebook post. I thought the picture was pretty....but....I KNEW I had to find someone who paid extreme attention to detail, was honest, genuinely cared about the work being done, and had good communication skills to boot. Basically, I was looking for my husband, who is also a contractor in the area, but specializes in a different area. TALL ORDER. Enter CQC. I decided to make an appointment with the owner Kenneth Combs. First impressions go a long way. He was on time, courteous, respectful of my thought process, patient, and clearly knowledgable. CQC was the first and last company I interviewed with for my sizable project. Nervous? Heck yeah! I knew if this didn't go well, it was all on ME. From the initial design process (done in their studio) to financial considerations ("Why can't I have the $200/sq. ft kitchen tile???" - "You CAN, it's just going to cost you a gazillion dollars....") to implementation and finish - I'm telling you, this project was nothing but a pleasant process. BIG shout out to Raymond Orzulac who was our superintendent EXTRAORDINAIRE - truly the MacGyver of carpentry, and his trusty side kick Mike Dean. Not once did they shy away from my many questions, They had knowledgable suggestions, and their handy work was bar none. Just a terrific experience. Side note - they aren't snobs. I LIKED that. It's nice to feel comfortable asking a question, without feeling like you are being talked down to. I had that with a local hardwood floor company. If you are looking for a company for your construction project, and you want it done in a timely fashion with expert advice and quality craftsmanship, you need to seriously consider CQC for the work. It gives me great pleasure to recommend them so highly.... Just when you think customer service is a dying art - BOOM - God reminds you there are still great people out there with a strong work ethic, and equally strong integrity. Well done CQC. I hope to work with you again on phase two of this project :) Kelly Hollis read more

We hired Custom Quality Carpentry (CQC) as a general contractor for our kitchen renovation. The project consisted of demoing our existing kitchen to the studs and rebuilding the kitchen with a completely different floor plan. Unfortunately, we had a very poor experience with CQC and we hope others will heed our warning and elect not to hire CQC. The lack of craftsmanship, lack of attention to detail, and unpleasant interactions with CQC staff while trying to resolve problems were our major frustrations with CQC. One example of poor craftsmanship was three custom glass cabinets doors; after two failed attempts to product the 'custom' doors we settled for solid ones. Our project started on February 17 and was suppose to last three weeks. By mid-April, 9 weeks later, it was very clear that CQC was not capable of completing our project to an acceptable standard. We final agreed to forgo a number of outstanding punch list items and call the project done. We can list example after example after example of why we would not recommend CQC. In my professional career I am commercial real estate developer; I've managed new construction and building renovations for approximately 350,000sf of space. I work with architects, engineers, and commercial general contracters on a daily basics. I unfortunately made a poor choice for a residential general contractor for my personal project and I hope my review will prevent you from making the same mistake. read more

The team at CQC just wrapped up their third project at our house, and we are thrilled! They first updated our 1988-vintage kitchen and baths, then completely rebuilt a leaky screen porch (which is now my favorite place in the house), and most recently added a bedroom/bath suite in our lower level. We give them highest marks for attention to detail, quality workmanship, and genuine concern for the clients' satisfaction. read more

CQC has been a huge help with the remodel of my home. They have replaced siding, windows, granite, repaired leaks in roof, etc. They do it all and they do it for a great price in a quick time frame. I'm always pleased with their work and look forward to working with them in the future. read more

Amazing experience with CQ Carpentry - we love our new flooring, custom woodwork, wall demo/remodel and brand new custom cabinetry and kitchen (lighting, granite counter tops, back splash). From the Leadership (Kenneth Combs and Michael Hayes) to our crew led by Randy (who is meticulous, dedicated and very skilled) we received a designer, custom kitchen with multiple add-ons. We're so pleased with the work, we're planning on remodeling our bathrooms with Ken and his team next. Top notch service and skill. read more

I highly recommend Custom Quality Carpentry, LLC! They have given my galley kitchen and master bathroom in my home a wonderful face lift. They installed a ceramic tile floor, backsplash, and bathroom tile border. I enjoyed working with Mr. Kenneth Combs. His staff and workers are equally professional. They moved furniture and appliances and cared for my home as if I were royalty. Their finished work makes me smile each and every day. Quality should be their first name! I am one completely satisfied customer and will call on them in the future. read more

CQC was on time and on budget. I had them order and install a new customer back door for my house. The did the necessary installation and replaced trim. They also did some very nice tile work to finish it off. I will definitely call them again. read more