I was in search of a great computer place to fix my work laptop keyboard and CQ was recommended to me. I dropped my laptop off The second week in July. They told me this would be a quick fix and would take less then 30 mins. I dropped my computer off and thought It would be finished within a day or so. A few days go by and I called them fri 7/20/18, no answer. I decided to stop down at lunch (twice) on the 7/20 but it was locked up with a sign on the door. I gave it a few days and tried to be patient. I then called and left a message on 7/25/18 inquiring about my laptop. Amy left me a message later that day (the ONLY call or message I was ever given) stating she could not get my keyboard off and wanted someone who was on vacation to try to get it off. In her message she stated he would be returning the following week. I then called and left messages 7/30, 8/2, 8/3 with no response. I then waited until 8/7/18 and tried to call restricted, left a message, with again no answer or response. I decided to go down to the business and see what was going on. Amy came out and stated that "the other girl was supposed to call you" and that "another girl was going to look at it but must be she didn't". I would assume that if i left 4 messages she would have known i did not receive a call. I took my laptop, unfixed with me. And Just to add to this the top of my computer was returned with 3 scratches on the top.
In conclusion- they had my computer for over 3 weeks on a 30 min job, never returned phone calls and NEVER FIXED IT!!!! This is the absolute WORST customer service I have ever experienced. As I read other reviews I can see I am not alone. I will never recommend or take any other electronics to them ever! If you want something fixed- try another business that values their customers!!!!! read more