I ordered a real estate sign post on June 4th from Sanzo Specialties. I paid for Ground Shipping. I had not heard anything from them so on the 12th I called. It was around 5 and they were closed. I waited for Saturday to see if anything came in but nothing showed up. I emailed them my concern. Not hearing back from them by the following Monday morning I called. I was told that the item was out of stock. I asked why if it was out of stock they didn't indicated it on their site or at least email or call me to let me know. No response from the persona I was talking to (she). She then told me that the item would be in shortly. I asked her if they would be willing to expedite shipment at their cost since they were responsible for not notifying me. She said, no, it would be too expensive. You will see lots of positive comments on their company site - but it's not a blog. They get reviews via email and then obviously only allow the ones they want on their page. The moral to this story is obvious. They are not a customer oriented, reliable company to do business with. The credit card company is reversing the charge and I have purchased the item elsewhere. Forewarned is Forearmed. read more