Ive had a relationship with CPI Solutions for the last 6 months when I called them to handle a major Exchange Email system down. At the time I was CIO for a $1B organization and the corporate email system served 10 different companies encompassing 600 employees. Needless to say a downtime of any sort is not acceptable.
Level III Microsoft technicians were in our system for 5 hours without a resolution. I called CPI at 4pm and they handled the distress call perfectly, routing it to a top notch account exec who was able to free up their top Exchange administrator. I booted Microsoft out and let Brandon from CPI work with my team to troubleshoot.
We were running HyperV Virtual Server in a clustered environment with load balancing so there were alot of moving parts. After a few more hours we were able to restore services. We then retained CPI to provide a written analysis of our Exchange environment. They provided a very detailed road map of critical and emerging issues that needed to be addressed.
CPI hires only the best in their field and I would not hesitate to call them again for an technical emergency or engagement of any kind. Thank You CPI ! read more