5 stars -- CPAP.com helped me find the way ... I'm no longer dealing with my previous DME provider who serviced me 10 years. My CPAP quit working and I drove to my local Lincare CPAP supplies provider in Chantilly, VA. They told me it would be a week to order, another week+ for new CPAP to arrive, a week+ to be programmed and schedule an appt to issue and to expect ~5 weeks. The Chantilly, VA office offered a "loaner" for $52. I asked if it was sanitized and the girl at the counter assured me that they sanitize the CPAPs before issuance--and that they only had one left, so I needed to decide quickly. I asked how long the $52 fee was good for--girl at counter said as long as I needed. I very specifically asked about sanitization--she assured it would be sanitized. I agreed to loaner charged my debit card. Minutes later, a different clerk informed the loaner was actually $52/month and my insurance wouldn't cover the fee, then they said I could "return to obtain the loaner NEXT WEEK." I began to flip because I paid $52 to get a loaner, now, so I could sleep. They told me they couldn't give it to me the same day because a clinician needed to "set the machine up" with my prescription and the clinicians were busy with other appointments but there was nobody else in the waiting room. I flipped saying give me a break--push/hold 2 buttons and set the pressure and to give it to me and I would set it for them before leaving. They decided they could do it for me. 10 or 15 minutes later, clinician brought the CPAP to me and it was so filthy I didn't want to touch it--it was disgusting! I refused the machine because a predicate for taking it was that it was sanitized. I asked for a supervisor but the clinician said she was the supervisor. I demanded a refund for the loaner. Then they told me that they couldn't--that they needed to contact the central billing office to request my refund and receipt. To their credit, they called later and informed the refund went through and they would mail a receipt. Just 2 weeks earlier, I had significant conflict, again, with the centralized billing department in Florida regarding a fraud problem that rises to the level of reporting to the state insurance fraud bureau, and the state medical board. Many times prior, I had problems with cheap, non-OEM, "Made in China" parts Lincare shipped--parts that didn't fit my CPAP properly. Always a circus dealing with Lincare. Regarding my recent CPAP outage emergency, I resorted to contacting an online vendor, CPAP.com. I had a WONDERFUL experience with CPAP.com. I phoned my order to CPAP.com (Stafford, TX) on Friday at 1:20 PM. They instructed to email my prescription. I provided my credit card. 5 minutes later, I had an order confirmation via email. At 4:15PM, I had received a prescription receipt confirmation and at 5:18PM, I had a FedEx shipping confirmation for delivery by 9:30AM Saturday. My package arrived at 8:40AM on Saturday as promised. My CPAP and all contents were brand new. Consider Lincare needed 3 weeks minimum to deliver the same. I have left Lincare! They have inactivated my account and it's liberating! I'll buy my supplies from CPAP.com out of pocket from now on, which will still be cheaper than the copay after my two insurance companies paid their shares. Imagine for a moment that "a nasal pillow" doesn't really cost $78. Why did I allow Lincare to bill my insurance companies (primary and secondary) all these years, while still charging me a final copay that is nominally less than I could purchase without insurance from CPAP.com And they were charging those prices for non-OEM parts/supplies! Unbelievable! NOTE: I have no affiliation with CPAP.com. I'm just a happy customer that regrets not leaving Lincare sooner and want the world to know about another option. In closing, if it smells like a fish, and flops like a fish, it's not a duck, folks. Leaving Lincare is easy and it is the only way to get their attention. Vote with your feet! You'll sleep better at night too! read more

2023-Jan-09 This is Nenad Cuic, my Serbian name. Several months ago my cardiologist, MD, recommended I have a sleep study done as during the yearly routine examination he had detected from the EKG an irregularity in the P-QRS-T, U cariac cycle ideal wave pattern. He also has a PhD in that speciality of the heart's electrical system. An overnight sleep study at the Owensboro Health System hospital revealed that my breathing stopped 41 times on the average per hour. It turns out that more people than we realize die from simply their heart stopping and starting and at some point like a worn out Studebaker, doesn't start up again. So, SLEEP APNEA can be a very serious matter OFTEN overlooked. If you snore on a regular basis, and especially if it is loud, but that is not a requirement, and if you find yourself not refreshed in the morning and this is chronic - then prudence suggests that you get a referral from your GP to see a pulmonary specialist, either it can be an MD, Do, NP (Nurse practicionar) or the MD's doctor assistant who may or may not have a PhD in medicine. Many pathologists and toxicologists have PhD but not MD. It is not requred to have an MD (DO) to be a pathologists. And MD choosing to become a pathologists must study and be tested for that specialty. I was put on a PPAP which is similar to a CPAP, made by the same companny, but the PPAP assists in breathing in both directions, in and out. And this is achieved by correctly programing the equipment for that function per the requirements of the pulmonary specialist prescription. There is a learning curve and there are some important things to know to reduce the chance of damaging the equipment and yourself as well. I can only sum up this new experience by saying that I have not slept as well since I was a teenager. I went from average of 40 sleep/heart interuptons per hour to just 4. You do the math. But if that seems too challenging for you because you went to American public school system, that is a 90 percent drop in breathing/heart interruptions. The person I talked to at CPAP was a Mary B (perhaps Aunt B 's sister) She was very helpful. I found out from Mary B that Amazon does not sell the PPAP system. When I called up Amazon to find out what the procedure was, etc., the nice person on the other end said, "Just order it and if it is not to your liking, well send it back." The problem with that is that these people who answer the phone at Amazon are taught to read from the script as ordered by their superiors (which is by definition an oxymoron). If I had ordered the CPAP as she lady advised and it was not suitable - and I had opened up the box and tried it out - I would have been OUT near $700 rapidly depreciating American dollars because Amazon cannot accept medical equipment as a return item. If you had gone to a good Serbian or Russian school you could figure out why that is so. I bought the correct PPAP per the pulmonary specialist MD prescriiption Rx and am 100% satified. If you went to either a good Serbian or Russian school you would know that 100% satisfaction is a very good target to reach. Dasvadanya! Nenad Cuic - lurking somewhere in the Republic of the United States of America. Please forgive my spelling mistakes and any sentence fragments you might find. American English is itself a fragmented version of The King's English. You will be better off sticking with Russian. At least it is ALWAYS spelled exactly as the word sounds. No rite, write, right, etc. But Russian and Serbian do have over 100 words to describe what a single word in American English takes, and that is the word LOVE. That is why more woman throughout the world love Russian and Serbian men many times more than American men (or in whatever way they want to identify themselves as.) Bye ya-all. read more

CPAP.COM has been my go-to for years when I buy apnea alleviation equipment. They have always done right by me! There only been one small hiccup, and it's mostly my own fault. Now the number of products they have are great. You need something CPAP related, you should go to .. well, you know. Mostly, if you need it, they have it, but some things are out of stock. For example, I use a ResMed Mirage II mask, but RM has discontinued it, so I'll eventually have to retire old faithful. *sigh*. Further, an agent suggested a new mask (an AirFloat.. AirTight.. AirNose... something like that). It has a memory foam pillow... but the pillows (as a CPAP part) are out of stock, so I couldn't get a second one. I can't speak much to value. The prices seem ok to me, but I don't shop around. I'd rather not spend my time looking to save a few dollars. I've got stuff to do! Now.. about that hiccup.. (TL;DR: They didn't change my credit card.) In my recent order of two days ago, I inadvertently used my regular credit card instead of my FSA. I quickly called to have the order updated with the new card number. This took a few minutes because I had to give the info over the phone. The new order number was the same as the old with a "-1" appended delineating one from the other. The order went through and I thought all was ok, but I didn't get a message from my FSA provider and the account balance did not decrease. Hmmm.... When the order shipped it seemed odd that I had still received an indication of payment. WATSON, Get your coat! The game's afoot! Looking at my FSA, there was no charge, but then I found it on my credit card. It took a few minutes to submit the reimbursement, but no big deal. I called CPAP.COM (just to let them know about the error). Here's the goofy part. (Maybe not goofy... but strange. Yes, strange is more apropos. ) When the agent looked at their records, it showed that my FSA was charged, but the receipt clearly shows my credit card being charged. Maybe their system has an error... I don't know. If you ever make and order and need to change the payment, watch your accounts to ensure they get it right. In the end, I have high regard for the company and will continue to use them so I can breeeeaaathe at night. :D read more

Oh I had the best experience!! My apnea had been deemed severe, with over 50 episodes PER HOUR!! Holy cow!! I called and had machines overnighted. Korinne was the persons name at pap.com, and she let me call back and ask for her. But I actually called 2 times, 2 separate orders. 1 for a resmed11 with mask, then another for a travel setup with a mask as well as an additional mask for when my nose is plugged up. Stacy helped me with the resmed11. Then, Korinne actually even called me back to help me know what I needed, since my nose mask was blocked due to congestion, helped me to order a Mini travel setup, facemark AND said I could simply use some sort of apparatus that will allow my new full face mask to be used with both mini travel as well as home machine!! I felt so good about her knowing every single thing, and taking the time to explain to me 3 or 4 times, without getting upset at all. She was wonderful! They both truly were! Im a newbie...so I knew nothing at all about snore machines! The machines are sooo comfortable you truly can sleep without being bothered. I began by hookimg up the machine while I watched tv to get used to it. It was easy! Then, I put the hose barely tucked at my side so it would not pull. It adjusts all the settings automatically for me, does all the work, so easy!! and the pillow mask for HER XS size is perfect for my little nose!!! BUT it included 3 sizes of "nose pillows" theyre called, "nose masks" I call them. My rested kept a diary online, on an app, and said I was 88% successful!! wow!! Yippeee!! I cannot tell you how scary it is to learn my oxygen saturation rate was at 69% while I sleep, at 60 years old, thats not something I want to hear. Now with the full facemark for HER, I sleep better than ever, even when my nose is plugged with allergies etc. Im so very grateful these folks and their patience, kindness and guidance helped get me on a healing path!! THANK YOU Korinne and Stacy!!!!! Thank you RESMED and Thank you CPAP.COM!!! Kind and happy regards, Kelly Bennett read more

First time customer and was having trouble getting the website to process my order. So I called the 800 number and Korinne answered. She was very pleasant, courteous and extremely knowledgeable in helping through the process. I was calling about filters for my Dream Machine by Respironics while dealing with their recall. And in all honestly, I would have never answered their recall had I figured out what they said was wrong compared to my machine (which was a System One). Mine never needed replacing due to the difference in filter parts. But antyway. . Korinne fixed the problem. Got my supplies ordered. Explained things through about the website and was extremely helpful. Korinne even managed to explain through how the differences were in the two systems for the filters that I already could recognize. But was a little confusing about the filters in ordering from old to new and recalled vs good vs bad. And Respironics had all kinds of info, except in this area because the systems were different. And was simply off their radar because it wasn't supposed to be on it to begin with...... Come to find out they sent their replacement unit, Dream Machine, but still kept the defective filter intact and never mentioned for me to order new replacement parts - because it was supposed to have been done at Respironics before being shipped out. And this is something that Korinne realized and had to explain the defect for me and what their solution was. So without Korrine explaining this through - several times I may add - lol, and if i just didn't want to get some backup supplies for the future for my unit, god only knows how many years I might have gone with the defective part in my machine and still breathing it in.... ouch. So thank you Korinne for your time, patience, willingness, care & understanding in seeing this through. She's a keeper. :) :) Sincerely, John Geiser read more

I have been a 20 year customer of CPAP.COM and have been ordering equipment replacement parts on average about twice a year. Last week I ordered a new ResMed AirSense 11 CPAP machine to replace my 7 year old AirSense 10 that was on its way out. At that time they sent me a confirmation of my order and indicated that I would recieive the new machine in one week, (tomorrow). Today, I was surprised to receive an email from CPAP.COM stating that they had no record of my Doctor's CPAP prescription on file and that I would have to get a new one and were holding up my order until they recieved it. Surprised and frustrated, I called them and spoke with Mary B. in their Customer Service Dept., explaining the reason for my call and saying that that their email request was silly and unnecessary. She checked my order status and told me that their email was sent out in error, and did not know why, since they have a record of my prescription. Then she did inform me that the hypoallergic filters for the AirSense 11 that were part of this order, were back ordered, with an expected receipt date in 3+ weeks from now. Thankfully, she was able to correct and eliminate the HOLD on my order and arranged for expedited shipping the order out today, overnight, for my receipt tomorrow, as originally indicated. She explained that my additional ordered filters will be shipped to me later this month once they receive them back in stock. All in all, a very satisfactory resolution to an SNAFU issue on their part, along with a miscommunication for reason for the delay. Mary B. was efficient, courteous, professional and very pleasant to deal with, for which I was most appreciative . Therefor, I can and will highly recommend CPAP.COM to others who need to purchase CPAP equipment and replacement parts. read more

Even though Cpap.com does not accept insurance, my past experiences with other Cpap suppliers working with insurance have been time consuming, frustrating due to long hold times, incorrect charges, over charges, incomplete applying of payments made to my account etc., make working with Cpap.com more than worthwhile. Their website is a bit glitchy e.g. some items for sale do not show on their website and you can't just "reorder" from a previous order. In such cases you need to contact a phone representative. Chat is available. So far wait times for chat has been a few minutes at the most. Most recently Daryl not only requested a representative to call me to assist with my order but recommended we stay connected on chat until I was connected to a call. Daryl kept me apprised of the wait time and only disconnected once I was on the phone with a representative. This was excellent service above and beyond. Then Agnes helped put the items in my cart and let me know if I spent another $5 I would be eligible for free shipping. When ready for check out we were disconnected and she called me back to be sure I did not need further assistance. I recommend you stay on with a representative until you are sure the order went through and all charges are correct because I had to recontact a representative when I noticed the sales discount applied to the item on the website but not the additional item the Agnus added to my cart manually. Kayla made the correction easy and applied the refund for the sales discount. With the periodic sales discounts the prices are often close to and sometimes less than what I would have paid if they had taken insurance. Free yourself from the tyranny and incompetence of the insurance Cpap providers and check out Cpap.com. read more

when you find out you have sleep apnea your world changes it both becomes clearer and also a bit scarier because you never knew that when you slept you were in danger of never waking up. so you seek solutions and thinking that you need to be attached to this machine to live while you sleep is as intrusive as well having to wear a mask wherever you are going to keep others safe. You feel betrayed by your body because it is playing this cruel game with you when you are vulnerable and unable to much about it. Navigating how to get help and what to buy is daunting and often it is much easier to walk away from it and play sleeping Russian roulette than it is to face your fears and get treatment.   Today I was a very fortunate human being as I sought to replace the now-defunct CPAP machine I landed in the capable hands of Layne at cpap.com  She is a knowledgable professional as well as a CPAP user.  She listened to all of my concerns from use to price and gave me solid recommendations all the while I rambled on mostly out of fear. No surprise, I'm a big guy.  I should not be afraid but I am. Not afraid of the machine but the fact that I need one. How to get the best one for my money and the supplies needed to not go without it any longer than I have to. I'm a father of two. 49 years old and I want to be around for my family and thanks to Laine's help I feel confident that I took a step in the right direction today.  There is enough craziness going on in our world presently it is great to know that there are humans like Layne out there willing to help. Thank you cpap.com for having her be a part of your staff. Sincerely, J. A. E. read more

I recently had the pleasure of experiencing exceptional customer service from Jacqueline F. during a return process, and I felt compelled to share my positive experience. From start to finish, Jacqueline demonstrated a level of professionalism and attentiveness that exceeded my expectations. Jacqueline was not only thorough in guiding me through the return process but also displayed kindness and patience, making the entire experience seamless and stress-free. She took the time to address all my concerns, ensuring that I felt valued as a customer. Her precision in handling the transaction was impressive, leaving no room for confusion or ambiguity. What truly stood out was Jacqueline's genuine commitment to customer satisfaction. She went above and beyond to make sure I was taken care of, turning what could have been a frustrating experience into a positive one. Her knowledge of the company's policies and procedures was evident, and she handled the situation with a level of expertise that instilled confidence. Because of Jacqueline's outstanding customer service, I am not only satisfied with the resolution of my issue but also enthusiastic about continuing my relationship with this company. Jacqueline has undoubtedly set the bar high when it comes to customer support, and I look forward to the opportunity to work with her again in the future. If you're considering ordering from this company, rest assured that your customer service experience will be in capable hands with Jacqueline F. I highly recommend her and this company, and I am confident that you'll be just as impressed as I was. read more

I have sleep apnea, and I have been buying CPAP products from CPAP.com for several years, since right after I was diagnosed. I have had great difficulty finding a CPAP mask that works well for me while not being so noisy that it keeps my wife awake all night. After trying four different masks over the last several years with NONE of them really working for me I felt very frustrated, and at my wits end. Today I called these guys and spoke with a woman named Crystal, who was incredibly helpful. She didn't rush me while I verbally processed years worth of frustration and difficulty over the phone before asking for advice on what to do. She listened, asked great questions, and recommended a couple of different solutions for moving forward. She also provided additional, educational information I didn't ask for but really needed to make sure my masks fit properly to ensure optimal performance. For the very first time since I was originally diagnosed with sleep apnea, I felt truly supported and helped. Crystal was empathetic, professional, incredibly knowledgeable, and suggested products that were specifically suited to my specific needs, which are outside the realm of the average/typical person with sleep apnea. I couldn't be more happy with CPAP.com as a company, and with Crystal as the person who helped me. She overnighted me a new mask after giving me in-store credit for the previous mask I'd purchased that didn't work for me. Five-star experience; very satisfied customer. Thanks guys! read more

I called cpap.com and had the most incredible customer service experience with Korinne K. I recently restarted CPAP treatment, and she was so knowledgeable and patient with my endless questions. I was having many issues with my mask and was trying to buy a soft cushiony type product to place under the elbow on the top of my head where the tubing is attached. I purposely chose this head option as I had failed with treatment in the past as I'm claustrophobic with the tubing coming out of my face mask. But, the strong plastic elbow is so uncomfortable and really hurts the top of my head as it moves around when I sleep. Sadly, no one makes such an item. I didn't feel rushed at all as frequently happens when calling a customer service number for help. Her tone of voice was so kind, cheerful and respectful and it was clear she really wanted to help me. She was so clear and specific with her answers and helped me to understand my unit better. When I worried I was taking too much of her time, as I had worked in a call center and know that reps are oftentimes graded (and berated) on the length of calls, she happily told me that her number one goal was to help me and that was also the goal of the company management. I can't say enough good about Korinee and cpap.com. I will definitely order from them as I have cpap needs in the future. Please extend a warm thanks to her for her great service. She truly went the extra mile and made me a customer for life! read more

I can't say enough about how incredible Ashleigh M. was in assisting me with my first CPAP machine order. From the moment I reached out for help, she went above and beyond to ensure a seamless and satisfying experience. Her knowledge and expertise were evident as she patiently guided me through the entire process, answering all my questions and addressing any concerns with utmost professionalism. What truly sets Ashleigh apart is her personalized approach. She took the time to understand my specific needs and preferences, making sure I chose the right CPAP machine for my requirements. Her attention to detail was remarkable, as she explained the features and functionalities of each option in a way that was easy to understand. She made sure I felt confident and comfortable with my decision, leaving no stone unturned in ensuring my satisfaction. Not only was Ashleigh incredibly knowledgeable and attentive, but she also showed genuine care and compassion throughout our interactions. She made me feel like a valued individual, going the extra mile to provide exceptional customer service. I couldn't be happier with the level of support I received, and I highly recommend Ashleigh M. to anyone in need of assistance with their CPAP machine order. Her dedication, expertise, and genuine concern for her customers make her truly amazing at what she does. Thank you, Ashleigh, for making my first CPAP machine order such a positive and enjoyable experience. read more

I have ordered from CPAP.com twice now, both orders were for CPAP batteries. Both orders arrived quickly, with the second one placed while living in Alaska. I had to place the second order because my previous batteries quit working after two years; nothing that CPAP.com could have assisted with. I recently had issues with my second order (placed in October 2022). I sent an email to the company on March 31, 2023, to inquire about the warranty on the batteries. I received a response from Brandy on April 3, 2023, informing me that the batteries had a 1-year warranty and to contact them to discuss a potential return. I ended up speaking with Brandy on the phone, explained to her what was going on with the battery, and she quickly issued me an RMA to send the battery back. She explained that I would be responsible to cover the cost of shipping it back to them, the process with the manufacturer to verify my issue and repair/replace the battery could take 4-6 weeks, and they would let me know when to expect the repaired/replaced battery back. She was very professional, polite, and straightforward. I would recommend CPAP.com to anyone looking for CPAP supplies/accessories. My experience has been nothing short of excellent. All email and phone communications with the company has been excellent and their customer support is superb! I will happily continue to shop for my CPAP needs at CPAP.com. Thank you for taking care of your customers! read more

If I would have gone through my insurance (Blue Cross Blue Shield) to get a CPAP, they pay 80% of the cost of the machine after my deductible is exhausted. I was going to go with a local medical supply company and they were going to charge me the rest of my deductible for this year ($130 something), plus $60 per month for 10 months to "rent" the machine. So, that would be $730 out of pocket for me. I would have to make an appointment that would last over an hour, sit through a fitting when this is not my first machine, listen about cleaning and care of the machine again, not to mention having to go to them to pick up the equipment period. I just ordered a CPAP from cpap.com, along with a few extra supplies and my total bill was $413.00 and all of it will be delivered to my front door tomorrow. They had no problem locating the prescription that I had my dr fax to them before I even placed my order. I called with questions earlier in the day, my husband chatted with a couple of people earlier in the day to ask questions and then I chatted with Rudy in their online chat customer service and he walked me through picking my machine and answered all of my final questions instantly and professionally. All of the people we have dealt with at cpap.com have been very helpful. I'm so happy that we found this company. So far everything has been wonderful dealing with them! read more