Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.

Bought a Hearthstone brand Lincoln soapstone woodstove from everwarm. Ordered end of November…read more2023. Didn't arrive until February 2024. Problems with fire burning after closing stove door and almost goes completely out when closing the "bypass handle" after reaching temperature indicated on the catalyst thermometer as instructed. Called to complain. Said they'd send installers out to take a look. Since the woodstove is the only source of heat in our home, we had to keep using it but it acted more like a pellet stove than a woodstove. 2 weeks later, installers come out and add a 10" extension chimney. They attempted to start the fire and it did the same thing for them. Installers said they had a 4 inch air intake that might help but they wouldn't advise it as it may make the house too hot. Ours has a 3 inch. They left saying they were going to contact the manufacturer and get back to us. Didn't happen. Baffle board broke and couldn't use stove at all. They said the manufacture was notoriously slow in responding to orders and we didn't get the baffle board until summer. Still complained about the stove not burning and they said they would get back to us. Started using the stove again when the weather started to turn cold and complained again and was told they've been having issues with that particular model and went on to say why. I also told them what the installers said about a 4 inch intake and the person said they disagreed with that assessment. Was told that she would talk with their installers and get back to us. Didn't happen. I called back a week and a half later and spoke to a different person and again gave the same complaint. She also said they were having issues with that particular model. She also said she didn't agree with the installers assessment regarding the size of the air intake. She said she would email the area rep, out of Utah and that he may come and take a look at it. She also advised they may have to replace it with a different stove. She then said she'd get back to me. Didn't happen. I called them over a week later and spoke to the same person. She didn't remember our conversation until I reminded them that they were to have sent an email to the area rep. She then said she would talk to one of the installers who was in the store and also call the area rep instead of an email, then get back to me. Didn't happen. Tried calling back but no answer. Recording said to leave a message, press 1. pressed 1 and was told that wasn't one of the options. Tried calling back the next day and recording said they would be out of the office until January. Today is 12/22/24. I know this is a lot but I want/need a warm house!!! Scott P

The technician "Navy" was incredibly courteous and professional the entire visit from start to…read morefinish. He went above and beyond even relocating my wet wood pile to a more dry area of my barn. My Lopi works incredible now and I can't be more thankful.

If I could give this company 10 stars, I would!…read more I spoke with Kennedy, a lovely office worker who was able to book my family home in for a glass repair within the same day of the phone call. Our technician Tony was extremely knowledgeable, was able to take the glass and repair it within a day, and sent us an invoice and payment link online as we didn't have our credit card for him to take the payment that day. Will definitely recommend in future and thank you Kirkstone! :)

Kirkstone has been our go-to hvac company for all of our furnace servicing for our rental house and…read moreeven our own house for several years now. We highly recommend them!

Merle's serviced a propane fireplace they installed late in 2018. Always professional, kind, and…read morethorough! They also care for wood-burning stoves and chimneys! we've been using them for at least 10-years now, and know we are in excellent hands.

I was raised by a fireman which makes me mindful and even a bit paranoid about fire hazards. David…read moreand his coworker came to our home and did an annual cleaning of our fireplaces and chimneys. These guys are thorough. They're happy to explain their process which for me is reassuring. They were tidy and put everything back where they found it. Then they were gone, poof! I live on Orcas Island and would recommend Merle's Chimney Service

John & Team have been looking after our chimney for many years. Excellent service and quality…read moreworkmansip.

From the owner: John West is a certified sweep installer and inspector, and a licensed contractor who has been…read moreproudly serving Duncan and the Cowichan Valley for over 15 years. Blackjack installs, inspects, cleans and repairs a variety of heating systems, including oil furnaces, boilers, fireplaces, woodstoves, inserts and more. Call today to schedule a consultation, and keep your home warm and toasty inside no matter how cold the weather gets.

This is an amazing g place. The service we received was top notch; friendly, knowledgeable and…read morehelpful. Their shop is very clean and organized. Just a lovely community store, filled with friendly faces. They definitely go above and beyond for anyone who comes through their doors. We bought an awesome smoker, so they provide more than just fireplaces. Anything you need for your hot tub spa, give this store a shot. Thank you South Island Fireplace for all you do.

Phenomenal service from prompt and competitive pricing with Allan, updates on delivery, wood…read morefireplace choices and installation with Kerry! What a great and smooth experience and we get to have our "perfect for us" wood fireplace/chimney, couldn't be happier and highly recommend.

I was so happy with the speed and depth of our gas fireplace cleaning . George found a sponge under…read morethe burner ??? We also found out that our unit may have an improper installation as we enquired about a new unit . He took the next step to contact Gas Authority Inspector to come take a look and already has been in contact with our property manager . Highly recommend.

From the owner: Coastal Wood & Gas Guy is locally-owned and operated by George Williams, in Gibsons, BC. He…read morespecializes in gas fitting and other related services. Get in touch with him today for your gas fitting.