I've dealt with Gary's BBQ supplies for many years. All of his products are of the highest quality…read more His pellets are all 100% of each wood variety and that's an important factor when buying fuel for your grill. I've bought a lot of his wares and he stands behind everything he sells. If he doesn't have something on hand...he'll get it for you, toot sweet. He really goes out of his way to make sure you're happy with any purchase.

Our first pellet grill finally rusted through after eight years and we decided to look at a Yoder…read more After much research and comparing online, we reached out to Gary to see if we could see one in person. Gary had both models that we were considering, the 480 and the 640, set up to view. We were able to leave for home with our new Yoder and some accessories within a couple of hours of my first call asking about grill availability. His prices are fair, everything we needed was in stock, and Gary was very easy to make an appointment with. We are quite pleased with our grill and with the service we received. Thanks Gary!

Chris M was very helpful today. I had purchased a sectional that once the final section arrived,…read moreafter some miscommunications. It did not fit the space. He helped me pick out a new couch and an awesome recliner chair, in the colour I wanted. All for a lower price then the sectional! I walked in frustrated with the situation and walking out very happy. Thank you Chris.

We were very disappointed with The Brick, dates received for delivery were not the dates that our…read moreappliances were delivered, the dates kept getting pushed out. Eventually when our fridge arrived it was damaged with a big scratch on the front and the water / ice did not work. We are still waiting on a new fridge, one month later. We tried to call the numbers provided and it was impossible to get a hold of someone. My husband had to drive to the store to be able to speak with someone, when he arrived there was only one guy there and he could not help us, he took our number and told my husband a manager would call us back. We were told by the delivery driver we would receive a call that day to start the process on getting it replaced, when my husband spoke to the manager days later they were not even aware our fridge was delivered damaged! This also happened to us 3 years ago with our stove in our old house, it came damaged. There is no one at the end of the phone to help - as returning customers we will not be using this company again and would not recommend.

Outstanding service and integrity. We came in with a basic understanding of our need to replace a…read morefireplace. Derek (the manager) took the time to figure out the details, even went to Google streetview to look at the venting on our building. In the end he advised us that there was only one unit that would work, but not a brand he carries. He directed us to a competitor who could help us. I would have bought from him if possible. One of the best customer experiences ever.

We were in desperate need of inexpensive fireplace for our townhouse (our old one died…read moreunexpectedly, right in the middle of cold winter), and this was a place in Richmond, not far from us. Communication was great - quick e-mails, always available on the phone (never on hold), they have a great showroom opened on Saturdays, which was very convenient. The price was about twice cheaper than other places quoted us, installation was quick and very professional, done very quickly (it took a guy about 2 hours to remove old fireplace and install a new one).He even managed to remove only 1 ceramic tile above this fireplace, so we don't need to replace all tiles, just to put back this one. They also arranged a visit of Richmond City inspector (included in the total price) the next week after installation. And we were not charged until the work had been finished. All in all we were very happy and can highly recommend this place.

We are thrilled with our new gas fireplace and the service we received. Barb, Mike, Brad and Adam…read moreare so helpful. They not only did a bang-up job of installing the fire, but went on the roof in the pouring rain to ensure that everything was as it should be. After installation, Brad asked about the fire surround as there was an area we would have to patch up, given the size of the new fire versus the old. We were offered a metal fire surround plate addition but, because it was so close to Christmas, expected not to receive it till afterwards. Au contraire; a few days later, they returned with the perfect plate addition, at no cost, and Adam even went on the roof once more to make sure that things were okay, given he was last up there in the pouring rain. If you are considering using their services or buying a new fire, wood or gas, don't hesitate - they're the best!

only commercial cookware/kitchen supply place I can find in Richmond BC. They carry CCK knives as…read morewell as a nice selection of carbon woks and kitchen utensils. They also carry rubber cutting boards and a few large butcher blocks.

If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.