After heatwave of 2021, we got on a wait list to have a heat pump installed in 2023. Heard an ad on…read morethe radio that 360 Comfort Systems had heat pumps in stock and to call and make an appt. Met with rep in May of 2022 and was assured the pump we wanted was in stock and would be installed in mid-June. Cancelled our place in line at the first company to go with 360. Never heard anything from them until I called them at the end of June and was informed we were "fourth in line" to get the install done....sometime in September. Spoke to head of the sales dept and he was to call me around July 8 (after my sons wedding) to see if we were going to cancel or keep the Sept date. Never heard back and I've since left three messages just to know if we are even still on the install list. No courtesy of a phone call - but man alive they were damn fast calling me back when I was looking to buy a unit! Thanks 360 for convincing us to give up our spot with another company just to deal with your epic fail.

From the owner: Looking for reliable HVAC, air conditioning, heat pump, or plumbing services in Duncan and the…read moresurrounding area? The Comfort Group is an HVAC contractor that provides professional solutions to keep your home comfortable throughout the year. Our HVAC services include furnace and air conditioner installation, repair, and maintenance, helping homeowners keep their heating and cooling systems operating efficiently. We also provide expert heat pump installation, repair, and maintenance throughout Vancouver Island. Professional plumbing services are also available, including Poly-B pipe replacement, water heater installation and repair, and leak detection. Serving Duncan, Cowichan Bay, Cobble Hill, North Cowichan, and nearby Vancouver Island communities, The Comfort Group is committed to reliable service, quality workmanship, and lasting solutions for your home. Whether you need an emergency repair, routine maintenance, or a new heating and cooling system, our experienced team is here to help.

I have had this company out to look at my furnace 3 times in the Cowichan Valley in 1.5 months and…read moreI still have no idea what is wrong with my furnace. There is no diagnostic equipment that I've seen used. I have seen cellphones used to access manuals but no inspection or diagnostic. I have been told my furnace "is possessed" and "I don't know what is wrong with it" yet I am charged full service charge every time. This is outrageous. My next step it Technical Safety BC to submit a formal complaint. This company is not honest.

Westisle has been phenomenal to deal with from start to finish. Highly recommend to anyone looking…read morefor reliable HVAC service.

Darryl is absolutely amazing. I emailed him today presuming that, what with the heatwave of late,…read morehe would not be available for a week or two. Much to my surprise he called within the hour saying he was 10 minutes away and could pop by and at least take a look at my heat pump. He quickly found the issue and had a replacement part to hand. He explained everything and even estimated what it would cost to run it for cooling as I had told him I didn't use it much due to the imagined cost. In less than an hour I had a/c again. What a star! Efficient, personable, professional, conscientious and kind. What more could you ask for?!

Thanks Matt for the great information, really appreciate the time you took to explain everything…read moreand make our experience a great one!

24/7 just wrapped up their second great job for me. First a while back was a simple light switch…read moreconversion. And this one was a pretty major project running two cables to install a pair of electric vehicle chargers. Had to run the cables half way across my house, cutting into the ceiling drywall in one room and in the garage. Overall they did a fantastic job. Kept the area clean and put it back to as close to normal as possible (they told me in advance that they put the cut drywall pieces back up, but don't repair the cuts). Would definitely recommend 24/7 Electric. Both for little jobs and for getting your Tesla ready for super fast home charging with a Wall Connector!

Hi I've had Dale from 24/7 electric do lots of work for me from updating our panel to changing all…read moreplugs and switches, and changing light fixtures. He came and did more work today this time with a helper, a young man in school doing work experience. Isaac took down a fan and replaced it with a light fixture also replaced our bathroom ceiling light. Great job done by both of them. I can't give enough kudos to 24/7 electric. Thank you very much for all your work Marnie

Jay is very professional & considerate. Calls and lets you know when he's coming. He also lets me…read moreknow what he is doing on the heat pump. Jay also shows me how to work the Thermostat when I forget. I can't say how much I appreciate this company and their service. Marilyn Smith Lantzville

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Great servise, did a good job.read more

I hired this team to clean our bathroom exhaust ducts and attic circulation unit. Unfortunately,…read morethe experience required a lot of hand-holding and ultimately caused more problems than it solved. The first crew didn't remove the exhaust fans to clean the ducts until I removed them myself, and they left a significant mess in the bathrooms. After they left, the fans stopped exhausting air entirely. A second crew was sent out days later to clean the clogged roof screens, but after they left, one vent was still completely blocked. I ultimately had to hire an independent HVAC company ($210) to troubleshoot the issue. The HVAC tech found that the second crew had incorrectly reinstalled the roof screen, jamming the damper shut and completely blocking the airflow. After reviewing the HVAC invoice, they did reimburse me for the repair cost. I appreciate them taking accountability financially, but due to the lack of training with the field crews and the frustration involved, I wouldn't use their services again.