In late March 2024 we contracted with Fowler's to service our pool, spa and water feature. We…read morechose them because they had a very high rating on Yelp. During the initial months, their service was outstanding. At their recommendation we had them replace multiple components to our system. Their initial performance resulted in me writing a five star review on Yelp. In the past year, their service for us had deteriorated significantly. I contacted management multiple times regarding various issues. I complained when they replaced a very competent service technician with an individual who was marginal at best. After several months, he was replaced by another individual who was only minimally better. During the early months of our contract, Fowler's agreed to clean our water feature filter two times per month at no charge. Recently we noticed a reduction in the flow from the waterfall for our water feature and asked the technician to clean the filter. He replied "I'll do it next week". Several days later the water flow stopped altogether. This resulted in another call to management who subsequently informed me that the two times per month cleaning of the filter had not been done for the past five months. He then told me that they were no longer honoring their previous commitment and would only clean the filter every four months with a cost to us of more than $200. If additional cleanings were needed, we would be charged an additional fee. At that point, I decided to look for other vendors. The two that I interviewed both said that the water feature was full of algae. This was without any prompting by us. I contracted with a new vendor who cleaned the water feature filter and removed the algae. The time to clean the filter was seven minutes. To jeprodize a very lucrative contract for a seven minute task makes me question Fowler's business expertise. In retrospect, after spending over $13,000 with Fowler's in less than two years, I realize that they were not the company for us. I gave them more chances than most and they failed to perform to my expectations. I now know why they have recently received poor Yelp ratings from other individuals. On their website, they failed to include Yelp ratings. I wonder why!!! Richard J.

Very unhappy with Fowler Pools. I paid them thousands of dollars to install pool equipment and it…read morehas broken down a lot in the first few months. What's most upsetting is they don't take responsibility - they blame everything except themselves and their product/install. Usually a company that is proud of their work would make sure the problem is fixed the first time it breaks, but nope, this "brand new product" keeps breaking and they are utterly shameless each time they come out and never say sorry, but just start blaming other things. If they want to fix this, take your product back and give me my money back. Just like your product/install, the trust is not fixable.

I have an older pool which came with the house. Have had several major problems, all of which were…read morehandled well and quickly by Desert Diamond. Have used this company for over two years, and they are always quick to repond to my problems. Cody is always available for suggestions, advice or helping with whatever is wrong, and how it can be remedied. Good company, best I've had over about 20 years of needing pool service. Daniel is the person who has kept my pool in good condition, along with Omar.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.

Quick to turn the pool around. Replaced my sand filter with a cartridge filter. Was very…read morecommunicative.

Refresh Pools created my dream backyard. Ryan guided me through the entire process with…read moreprofessionalism, patience, and great attention to detail. We worked together to design the perfect oasis, and the final result exceeded my expectations. I couldn't be happier with how everything turned out.

These guys where very knowledgeable and friendly. Showed up on time with no upfront payment and…read moreoffered a good price to replace my pump. They took apart my pump and show me exactly what happened... it was fried!! Water got in and burnt out the drive! It's hard to find honest and these guys proved to be honest.... Give them a chance.

Aurelio cleaned and leveled our water feature - three cascading bowls, removed the calcium,…read morepolished the copper scuppers, and acid-washed our pool. It was a lot of work, but there was no mess, and the job was done perfectly, perfectly, perfectly. Everything was clean and tidy... no mess. Perfection. I Highly Recommend A & J for any of your pool needs...

We've had nothing but great experiences with Angel. He's always helpful whenever we have questions,…read morevery communicative, and consistently on time. Our pool is always left spotless after each visit. Works with our schedule if ever needed. He's honest, reliable, and his pricing is very hard to compete with. Highly recommend if you're looking for dependable pool service!

Angel provides great quality pool service and is very knowledgeable about his trade. He…read morecommunicates frequently when there is an issue and always looks to get the best product for his client.

Great communication and great service! Will be using their services again. Craig was great to work…read morewith.

What a great experience. I needed a new pool pump. Craig and his team were able to get it installed…read moreand running perfectly. I even had an issue about a month and a half later... the pump was running but wasn't working. He came out to check, then sent his tech out to fix it all for me. Also wouldn't accept payment for the visit and communicated perfectly with me.

Had a major league pool emergency and K & K came through in the clutch! Doing some last minute…read morefilter cleaning before going out of town on vacation and when I started the cleaner the old plastic drain plug on the filter system exploded and water was going everywhere. Only had a few hours before I was leaving. Pool was already showing some green on the walls on a hot summer day and I also have a house sitter who was looking forward to the use of the pool. Did a quick yelp search and the service with the quickest response time was K & K. From the time I called to the time they made it to my house and replaced the drain plug was about an hour! I realize it wasn't a complicated fix but I was in a huge time crunch. I'm lucky it busted while I was home and watching it because it would have been a disaster if it happened to our house sitter. Regardless, K & K were everything you usually don't get anymore: Responsive, professional & understood the gravity of the situation and made sure it was fixed, all under an hour. Will keep K & K on file. Thanks again !

I highly recommend K&K for swimming pool clean and repair. He is an honest person, explains in…read moredetail what he does and reasons for the charges, so you understand the work. I highly recommend K&K.

Was flexible during planning and installation. However, was unresponsive when asked to check a…read moreminor post-install leak.

They responded quickly, on time, professional and polite! Did a great on a full clean of my hot…read moretub-explained everything clearly. Would definitely recommend this company!

I worked directly with Joe on the entire process. He provided a quick and accurate bid that he…read morestuck to. He worked around my schedule as the work that needed to be done involved noise. He stayed in touch with me each day.a crew was coming out so I knew what time they would be here. And I'm very pleased with the work that was done. It's how I imagined it.

I was trying to drill some holes in some rocky ground near the edge of my pool deck so I could…read moreanchor some posts, I mistakenly drilled into a line from the pool that immediately began leaking. It was a Saturday so I was worried I would have to wait all weekend with a leaky pool, but I looked up Joe's pool services which was open Saturday. He came out within an hour from the other side of town and finished the repair very quickly at a reasonable price. Can't thank Joe enough for the fast, friendly, and professional service!