WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

Great job!!! What I thought was going to be a disaster was done quickly and efficiently by Jeff and…read moreCamden at GCS!!!! For sure will use them again and recommend.

Garrett demands you not interrupt him, then interrupts you every time you start talking after…read morepatiently waiting for him to explain the history of the world. He's effectively saying "shut up and let me speak". This is what happens when you don't vet and test your job applicants. Garrett apologizes for YOUR feelings (you know "I'm sorry you feel that way"), not for interrupting you or other rude behavior. Garrett stresses that their process has never been given negative feedback. Go on their website and see if you can schedule an estimate. I gave up after 5 minutes of trying. So from a guy who developed processes for decades (me), I can tell you that their process has THEM in mind, NOT YOU. This is the kind of narcissism that will result in ANY problem with the job being either a "miscommunication" on your part (he likes that word) or something YOU did wrong. In addition to developing processes for decades, I also referred contractors and vendors to our Affluent Clients. I know that I would never have referred this company because of their bureaucracy and inability to accept responsibility.

Aaron the owner was very honest and dependable. He helped flush out our needs and gave us options…read moreconsidering we have never had a full wall of mirrors put up before, for our newly converted bedroom into home gym. Fair price and great from start to the finish!

Kelly and Arron and his assistant were great. I would highly recommend a touch of glass they did a…read moregreat job on my mirrors and shower glass. Thank you for doing a great job on my new condo.

Emergency board-up service on a Sunday night !!!?…read more These guys did it....fast. They quoted a flat price over the phone that was reasonable, (we texted him a photo). About 1 hour later, 2 guys showed up with 3 sheets of plywood. They removed all the broken broken glass swept up, fit, cut and installed the plywood over the opening. All in a little over an hour.

Dwane came out to install glass that was under warranty with Milgard. The glass was the wrong size…read moreand had to be reordered. No fault of Dwane's. the problem was that when the reordered glass was in Sunny State wound make an appointment and at the last minute would call and say they couldn't make it out and had to reschedule. They did this twice. Very annoying when I changed my Schedule to meet him. Then they backed out and told me to find someone else to install and they would drop the glass back to the store (window depo). NOT GOOD BUSINESS PRACTICE.

Great customer service , delivered glass on time at a decent price ,,,,,,,,,,,, ok recommendread more

Courteous and Professional. When I went to the back to pick up my order somebody acknowledged me…read moreimmediately. While I was waiting for them to get my glass two other people asked if I had been helped. Very attentive. This is my new go to place for any glass I need

Excellent work, communicative and I appreciate that. Great guys and best price. Thank you again!…read more Storefront glass replacement.

The business did excellent work and are very friendly. It is a family run business and they are…read morevery prompt! The quality of the installs on our commercial property was excellent. I would recommend this company for all your glass needs

I have a 57 Chevy Belair Sports Coupe, broke a windshield, called Wayne on a Tuesday and he had me…read moreout of driving on Wednesday. Amazing craftsmanship. -Jess

The only place I ever go to get replacement glass cut. They are amazing. Friendly quick reasonably…read morepriced. My whole family has been going here for years.

I met mike thru a google search on a whim. He provided fast professional service and met my…read moreextremely difficult timeline for a very competitive price

Had them install a shower door and the sweep isn't working and there is water everywhere...she is…read more85 years old and I am afraid she will slip. I have called 10's..and still no answer. Also - there was supposed to be a towel rack on the door and it was never installed....nice guy, just never came back to finish the job.

Jason was extremely helpful!!! I called another nearby glass company for assistance with an art…read moreproject and I didn't get near the kind of customer support that I did with Jason at Econ Windows. If you want a trustworthy, customer service oriented company...choose Econ Windows. TRUST ME! I'll be back!! Thank you Jason!!

I live out of state and needed a window replaced in our home. Jason from Econ Windows met me at…read morethe house on time when I was in town and provided a fair price. Jason is very responsive and always available to answer questions. He did a great job!

We purchased replacement window from K & J for our entire home…read more Very impressed with the installers, Misa and Ivan. Polite, kind & courteous, couldnt have better folks on the job. Abel the supervior stop by to make sure installation was going well. There was one hicup and it was taken care of. I highly recommend these folks when buying windows. Good people and Good price. We are very happy.

A big thumbs up to K & J…read more They installed 25 Milgard windows at my house 2 weeks ago. This took 4 days and the install crew showed up on time and cleaned up each day and answered my question as I watched over everything. I was worried that my stucco might not come out right, but even that was on point. I also double-checked the windows at the end and the only thing I found was a casement window that was a little sticky to open and they quickly fixed it. Regarding the quote process, Tony was easy to work with, knowledgeable about their products, and revised my order several times as I worked out the final details. I had a few concerns, like making sure that when I replaced a narrow window at my front door that the frame would not be too thick, but it looks great. Also thanks to Debbie for checking after the job (and after I paid) to make sure I was still happy. Based on the job they did at my house, my neighbor is going to update their windows too.