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    Coyote Den

    2.5 (2 reviews)

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    CVS Pharmacy

    CVS Pharmacy

    1.4(27 reviews)
    2.0 mi

    Pharmacy is good. Pharmacists are helpful. Like many places they are automating their customer…read morecheck-in process. Now one must enter personal data into a touch screen about yourself and the medications one is picking up. The CVS Pharmacy area is often extremely busy. They handle the majority of prescription customers in this super fast growing city of Anna, TX. One must have some patience, stay calm, have a little understanding (there are only two local pharmacies handling all of Anne, TX + surrounding small town areas. Sometimes mistakes are made. Check your prescription before you leave. All the mistakes get corrected or are explained calmly why they are not mistakes. Customers could stand to "shut up", stop interupting, and listen a bit more. If people can try to understand what is being explained to them, instead of immediately assuming that the Pharmacy wrong. Yelling is un acceptable. Times are changing and local pharmacies are not as friendly places as they used to be. If more people would have a bit more patience and calmness, the majority of pharmacists are perfectly capable of figuring out the complexities of insurance coverage and pricing for all types and shapes of prescriptions and medications. Yes, most CVS pharmacies generally don't answer their phones anymore. They are under staffed. They would appreciate if customers to leave clear, easy to understand phone messages with their birthdate, name, phone number and succinct message. I agree with most everyone about not liking the automated phone answering systems at businesses, but this is how things are now at almost all pharmacies accross the country. AI is here to stay. Personal service exists in fewer places. BUT, good service still exists in many places. The Anna CVS Pharmacy is working on it. Their service has greatly improved from last year (2025). On the other hand, many customers don't understand the new technology, systems, and methods. They want others to figure out what they are supposed to get, but at a lower price and be fast about it. These customers also seem angrier and more rude than ever before. After reading many of the other reviews already posted for the Anna CVS Pharmacy, I am sure I have seen and listened to some of the authors around town. Perhaps they could look in the mirror and notice the corner cutting, illegal parking place taking, trash dropping, rolling stop sign stopping, tailgating, mobile phone distracted, Anna citizen that they have become. Perhaps if more people came better prepared with the information they need to pick up their prescriptions and tried a little harder to be good customers, they would help all of us get better service. On the other had, there are a few of the CVS Pharmacy employees who could use a course in a live classroom (No VIDEOs) about good people skills along with some real time supervised practice using their newly learned skills. Out.

    FYI, I don't recommend this pharmacy at all, not for work or do business with! They are not…read morefriendly at this CVS. Especially the technicians. They have a chip on their shoulders. I went to pick up my husband's medicine for his upcoming surgery and a black older woman with the rolled up penne paste hairstyle helped me. I don't care about her hair or her looks but since her badge didn't show her name I'm describing her. I don't know who she was or if she's there filling in for somebody else since her cluster of badges were all turned around. I quietly pointed and told her that her badge was turned around or backwards and she just ignored me like she had a big ego and how dare you kind of attitude, as if she was all high and mighty and I'm beneath her. The customer always comes first and she didn't even offer counseling on a new prescription, like she didn't care. What's the matter is she a fake or wearing somebody else's badge because she forgot her own, or does she have that much self pride because she doesn't like being told about a little thing by a customer. We have the right to know who is helping us with our medicine, because of safety and medical accountability when serving the public. Also since I was picking up a controlled substance and I had to show my husbands ID to this person with an attitude refusing to show her name I didn't feel like I was in a professional by the rules pharmacy. She was breaking this law, Under Texas Law (22 Texas Administrative Code § 291.32(e)), there is a strict transparency rule for public safety: "All pharmacy technicians shall wear an identification tag or badge that bears the person's name and identifies him or her as a pharmacy technician". I don't like this store and prefer Walmart across from them for my own prescriptions they are much friendlier there and much more efficient near the drone area they have a pharmacy pick up area. They never have a long line of cars waiting to pick up a prescription they are much more efficient there and the Pharmacists also work the pick up line outside or inside when they need to pitch in and keep things running smoothly. Also somebody always answers the phone when you call them, not like CVS where you can only leave a message and wait for a call back the next day. If Walmart doesn't have a certain medicine they will get it for you and have it for you within a couple of days. Even the Pharmacists at Walmart are friendly, and greet you with a smile and talk to you like a human being and don't try to sell you immunization shots with a big sales pitch taking up all your time like CVS does!

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    Coyote Den - convenience - Updated October 2026

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