WORST SERVICE EVER. Don't walk away, RUN. If you can get Direct TV do it. If you can't, ANYTHING is better than Cox.

This is the absolute worst service I have ever had, I had dial up that was more reliable. I have spent more time trying to get a connection than actually using it and it keeps dropping the connection. I had wireless with a phone company on the same computer that was faster and flawless. They came out and relocated the router that lasted about a day and same sH*t the next morning. I am switching to ANYTHING but COX and never again! Run run run away and get anything but Cox! read more

Because of the great Customer Service and Teamwork that's provided by all staff here...this Cox Store Rocks! As soon as you enter the doors you're welcomed by friendly associates with a great system in place to move the line along quickly and efficiently. Came in this morning to get 2 mini boxes and left with my goods in hand and huge smile! Thanks Everyone:) read more

Worst company ever!!!! No customer service. If you call on Sunday you're out of luck and they don't care!!

Although the customer service staff was friendly, they were not helpful. I need to exchange my cable box as it was not working properly. I was give a new box and told just go home and plug it in. However, when I go home and tried to plug in the new box, the power plug was different than the one I was replacing and would require me to remove my mantel, thread the power cable through the wall,pull the TV out from the wall, in order to plug that end into the TV. I took the box back to the Cox Solution store, on 7th and Bell and they did not have the box I need either and told me if I needed someone to come out and install the new box, I would have to wait a week to get an appointment. I am a 76 year old woman and do not have the skills to install this myself. I was then told I could drive over to the store on 59th and Bell to see if they had the box I needed. No offer to call other stores to see if they had the box I needed, I was just suppose to drive all over Phoenix from store to store to see if one of them would have the box I needed. I finally gave up went home and tried to call the stores, but the menu on the number you call puts you through to the call center who again says so sorry we can't connect you to the stores you need to call them. Total run around worst service ever. When I originally called I was asked to have an appointment set up for someone to come out with a new box and install the box and was told you can just that the broken box back to any store and swap it out. Never again, I will always make an appointment and have them come out. I pay for service calls on my bill. The reason I wanted to swap out the box was the one I had needed to be re-booted almost every day and if you had a series set up to record it was hit and miss if it actually got recorded and if it did record you would need to re-boot the box in order to get the recorded program to play. If you turned on the TV you could not change channels unless you re-booted the box. Although this was frustrating, I could have lived with it until someone came out to replace it. As it is I spent most of my day driving from store to store getting absolutely no help. I finally paid someone in my complex to install the box for me. Cox is the worst, however, I do not have any option other than Cox for cable service. read more

I went to the Camelback store and arrived at 6:59 p.m. to simply return a router. The employee had just locked the doors as I was walking up, and refused to help out my simple return. He said that they were closed and wouldn't assist me. This is terrible customer service and represents the product that Cox offers. Please hire employees that seek to aid customers rather than ignore them, otherwise you'll lose another customers business. read more

Cox is the worst company to deal with. Billing laughs at when you complain about your bill. The retention department is useless, they are of no help.they try to raise your bills instead of lowering it. The Representatives of this company will lie to you to get to the sale. We sign up for the 2-year agreement and they stating it would not go up but it went up four times before we canceled it. We are now in a no contract internet service and looking for a new provider so we can get rid of Cox once and for all. read more

i would put 0 if it was offered. it is like pulling teeth to get them to show up on time, not cancel. or take 3 months to fix my phone correctly. thye sent me a "flyer " with my bill promising an 'around the clock service' offer. thye offered $20.00 off your bill if they did not show up ...canceled ... or came late...! but when it took them from jan - march to get my line repaired they had cancelled and been late and now ...will not honor their gaurantee? i have been with them 12 years and hate their customer service and their tech support "practices" ... basically mis-treating their customers... read more

I started attempting to get standard high-speed internet connected at my apartment about 5 weeks ago. Made the call made an appt. got the time out from work. Perfect! When the cable guy came by he was very nice and simply explained that the closet he needed access to at the apartment complex was locked and we would have to reschedule. He checked the hookups in my room in my own closet anyway to be sure everything else was in proper order and left. I called to reschedule for Friday evening. Called cox at least 4 times as no one showed up. They explained the tech was running very late, they had left a message for him to call me and asked me to wait until about 8 (3 hours after my time window)...still a no show. I called again at 7:55 and a guy answers tells me he needs to put me on hold and does, and at 7:59 picks up he phone and hangs up on me...because it's 8:00 and they're now closed. That was adorable. The next day we saw a Cox Truck outside the complex and called to see if someone could come by while they were already there. Apparently after an hour on the phone with someone and their manager, "It doesn't work that way". So I made the next available appt for Tuesday evening. Again, it was almost to the end of my appt window and no one was there. I called back in, and apparently there was only an appt for the previous Friday night still in the computer. The lady who answered just kept telling me that after I explained that this is clearly unacceptable and that if there was another provider I could use, I would. So another appt was made. Finally someone came out but because the equipment hookup fees had been negated previously for my inconvenience, he didn't hook anything up. Of course I went home and hooked my own equipment up. Then I tested it out. Nope! At this point I am furious. I have made 5 appointments total and had a tech out at my apt twice and taken off from work 3 times. Absolutely ridiculous. So I called in again. The lady heard me out, and said she wanted to check and make sure my previously used cox equipment was registered in the computer...and magically my internet works! So basically the entire time, all of the people I spoke with, had not performed a basic part of their job to ensure that part of their end was correctly entered. That simple fix took 5 weeks to figure out. Worst service and communication ever! Absolutely infuriating. read more

The best, fastest, most efficient service ever! Was greeted as I walked in the door. Very courteous and helpful service.

I left Cox years ago because of a customer relationship issue. However, I was recently forced to again begin using Cox for my business. After the normal switchover issues, I had a billing issue. As before when I used Cox, I tried to resolve the issue by phone. After multiple calls, and multiple transfers, I still could not get all the problems fixed. With these headaches and beginning to second guess my choice to return to Cox, I went to the Cox Solutions Store on 19th Street and Camelback. I was greeted immediately. What impressed me the most was that the Solutions Specialist I worked with, Sloan McNeal, actually listened to my problem. He was able to resolve the problem in about 10 minutes. I only wish that the folks on the phone would have listened to my concerns and done the same fix. I can't say thanks enough to Mr. McNeal for actually resolving the problem quickly, efficiently, without having me wait. read more

This store has the rudest employees ever!!! Matt is a jerk who treats upset customers like he's a bouncer in a bar. Horrible, horrible, horrible. I watched him refuse to call the manager for a very upset lady who had been waiting in line. He passed her off on someone who walked away from her. She was not being obnoxious and even asked them to step outside to talk. At one point Matt told her she could leave if she didn't like it. smh. read more

I signed up for internet for 19.00 a month, (Good Deal) and hooked it up myself, then I signed up online with a person who did not speak good English for cable TV. He gave me a confirmation number, a good price of 79.00 per month and told me to go to a Cox store to pick up my equipment because my building was already wired and ready for cable. Well, the cox store said the confirmation number did not exist, and the price he gave me for the services he offered me would have been over 125.00! The Cox store said this happens all the time because they do not communicate with one another and he probably never entered the order because he knew it was not correct. They set me up with basic cable, channels 3-19, and Showtime for 45.00 a month. Then due to an emergency I had to move after two weeks of having my cable and three weeks after having my internet. I could not have these services because where I moved to, Cox does not service the area. Got my last bill, 125.00 plus!!!! They tried to charge me for technicians coming to my home twice,(NEVER HAPPENED) activation fee???? not according to the Cox store and after I got it all straightened out and paid, They called me about my current bill!!!! I will never use Cox again, I will do without TV before I use them. Shame on your scams against elderly people, yes I am 66. BEWARE OF COX FRAUDELENT BILLING PRACTICES! read more

I went to this store last week to sign up for cable. I currently have internet with Cox. I was told it would be $39 total a month since I'm an existing customer. Then the guy told me I could pick one of three things for free: DVR, HBO, or an internet upgrade. It was printed on a piece of paper for the free options. I went in later that week to ask a question and a different guy talked to me. He told me that the cable box was an additional $8.50 a month (this was never ever mentioned!!!) and that DVR was an extra $12.50. The first guy happened to be working and I said that wasn't what he told me. He mumbled something and went to go hide in the back room. He had previously specifically pick out the free option. This is total fraud to lie to get commission and pretend like they never said it and suspiciously they no longer had the paper with the free options listed. I decided to still get it installed since I want to watch TV but the tech that came out was there 3 hours and did not figure out how to install it correctly and wasted our whole day. Some channels wouldn't come in and it wouldn't display correctly on the screen. Nobody in the store apologized for their lies and I still can't even watch TV anyway. Go with a different company. read more

ive now been on the phone with them for over an hour, 3 different reps, 3 different explanations...terrible customer service, i had to upgrade my speed and they slid in a $75 service call on my account without notice...actually charge me a service call fee for an upgrade, meaning im paying more every month, AND they charged em to add it. this was in august and was promised to be removed...still there! now they've raised my monthly fee without notice, even though i'm already at THE highest plan they offer. its a total rip-off, and i would do anything i could to change to a different service provider. STAY AWAY IF AT ALL POSSIBLE read more

Cox has the worst customer service and technical service that I had EVER experienced, ever! This last experience drove me to share on yelp to spare other customers the frustration. I've called customer service at least 3 times for the same question: How do I downgrade my services and still keep basic cable, internet and phone. I received 3 different answers while being sold more services and being pressured to upgrade due to "promotions", and we can't guarantee the rate after your contract expires! Good companies with good service do not need contracts. If I'm happy then I stay.Today I went into the cox store to return my boxes and pick up a mini box and asked for the rep to add on my $5 hbo streaming service that the phone rep told me about. He said that was not possible so I got a rep on the phone and the service was $67, not $5. I've spent so many hours on the phone with them to just downgrade and save money, only to get frustrated and have misinformed reps give me misinformation. previously we had a lot of trouble with our Wi-Fi at out house that it took 4 different technicians and $12 per month (+6 for the upgraded box) to make this service work. I'm done with this company. Google please come to my area! read more

It all started June 26th, we had just moved into our home and were ready to set up our cable, Internet and phone services. The guy came out and installed everything and he went to connect the cable and everything shorted out. We had to have an electrician out to fix the problem he caused and everything except the cable box was working. So we took the box back to Cox that Saturday so July 1st? We switched to a new 'upgraded' cable box and tried installing it ourselves and it was still shorting our breakers. So we had a tech come out because when I called to tell Cox that I wanted to cancel my cable. The lady I talked to told me I had to have a senior tech out to determine it was unfixing. So we had a guy out July 14th he would connect them and it still shorted out things, so we asked to cancel and he said "Okay, well I'll notate on the account I was out and we couldn't get it to go so there will be no charge." That same day I went into a Cox store and returned all the cable equipment. I spoke to Doug and his manager I don't remember her name, but it was the Camel back Colonnade location off 19th St. And Camel back. I told them I wanted to cancel cable and get home security bundled in instead. So they told me that I can do that and I can either choose to pay $75 for deposit for equipment or I can sign a two year contract that allows them to waive the deposit and everything after tax would be $155 and change, I was like that's $45 less than I'm paying, ok, that sounds good. So I set up a service for the guy to come out and put in the security for July 28th. Then I get the 'agreement' from Cox and it says $72 when I was told it'd be like $40 for security by itself, this was July 20, 2017. I called Cox I talked to a lady she transferred me cold call (meaning she just patched me through) first off , I found this kind of rude because it shouldn't have taken a transfer to answer a simple question, secondly because I had to identify myself all over again and tell that person what was going on. The next person didn't know how to help me, so I get transferred again (cold call and this happens at least five more people). Mind you I'm at work and trying to get that resolved and answered . Finally, I get to another lady she sounds like she's from a different country because she's got an accent. She fixes the bill back to $157 and change; says that it was because the promotion fell off (as she is explaining this to me I get into trouble and am asked to take my call out side because at this point I've been on the phone for a little over 30 minutes and I didn't think it'd take that long to fix the problem). So I go outside and the lady goes hold on and comes back and says it looks like they are charging you extra for cancelling your cable and I ask her to tell me why and as she is I get cut off because I had to go outside. So I went to a place with good reception and called back cold call transferred 3 more times until Katie. She said she didn't see anything in the notes about being charged for the cancellation on the cable, but could connect me with someone who could look into it further, I tell her, I'm at work and don't have any more time to be wasting on Cox right now. (At this point I'd already been on the phone for a hour! Ridiculous) I go home, I call Cox yet again and again I'm transferred cold call even though I ask not to be, but am told they don't have the ability to stay on the line. I talk to Shannon, he was so nice and informative I felt bad for yelling at him. It wasn't his fault. He explains there is no contracts on home security. So I ask him what the emails I rec'vd from Cox where and he said I'm not sure, but don't sign them. And that what should have happened when I went to store is that I should have paid $75 for security equipment before they set up installation, etc. I told him, that they only mentioned it and that I was told if I did two years I didn't have to pay deposit. So he suggested to go back to store and talk to the manager and have them explain why they said I didn't have to pay it and would notate the account about everything I've said. So I get off the phone with him. He made me feel better, but I was still pretty agitated, so I talked with my brother (he has home life, but is switching to Scout security, because Cox was gouging him for every penny he had.) He told me about Scout security and I decided that I really don't want Cox security and at this point if they didn't have good Internet and there were more companies in AZ that offered the same type of Internet I would just cancel ALL of my services with Cox and go else where, but at this point I'm stuck. So I called and cancel. July 21, 2017 I went on line to pay my bill and guess what?! My bill is showing that I'm due $700 and change. You know who was livid and so very mad? If you guessed me, you'd be right. I called Cox and you know what happened I talked to a lady and she asked if she could tr read more

We called Cox for a WiFi problem and was referred to the tech solutions group. After getting our billing information to pay for their help, the phone connection was dropped. The Cox rep had our alternate phone number but did not attempt to reconnect so that they could resolve our tech issue. I called later and expressed our dissatisfaction and to inform Cox the problem had not been resolved so please don't attempt to bill us. A month later the $100 charge appeared on our bill and was debited to our bank account. When I called to complain I was told that a form would need to be submitted, internally, so a supervisor could review it and decide if the charge was appropriate. To summarize, we did not get helped, there was no follow-up, we were improperly billed and told later they would consider giving us a credit. This after being a customer continuously for fifteen years. Our recommendation is to be cautious before engaging Cox for a billable technical matter handled remotely. You may get billed whether you get a solution to your problem. read more