So, I needed to return my Router/Modem. The Airline location is closed, although the lady on the cox phone line swore it was still open. Service was fast, friendly.. Which is so weird for cox. Although I did have to unplug the lady who greeted me for 5 seconds and plug her back in again to get a new IP Address.. Nah, just kidding Cox. Overall, a good experience.. read more

THEY DON'T GET ZERO STARS. I bought a wireless phone charger from them on Thursday. On Friday morning (less than 24 hours later) I went to their store on Veteran Blvd. in the 4800 black. I told them that I tried for 5 hours to get it to work. The charger NEVER worked. They REFUSED to take it back, refund my money, or replace it with another charger. These people are crooks and I told them so. I will bad-mouth them forever. They are CROOKS. read more

Look, smile, or greet me like you are willing to help me. Please don't look at me as though I am bothering you or disturbing your day. You ask how I can help you, as if you needed help getting through your day better. When you were unable to assist with my request, I felt you wished I had never walked in. It's probably best to have one friendly worker than five I-could n't-care-less workers. Please close this place down and restart. Hit the reset button! read more

tried to return equipment twice first time sent me code but didnt get to it in time Returned and put name in and waited 30 minutes and my namenever called had to enter again and wait some more Avoid cox at all costs read more

Just bad vibes all around. Glad I canceled the internet service that was down for over a week , with no explanation!

tried several times to get a price adjustment from the outrageous $160+ per month for their cable service. call, wait, get transferred, wait, get cut off, call again, repeat, repeat............ strike three.......!!!! cut the cord after 50+ years. now with att/direct tv. let the other reviews speak for themselves. read more

One of the BETTER Cox Stores. I tried "cutting the cord", but when granny's in town, the internet is a necessary ill; so I find myself here getting my www dot com on. Clean BRIGHT store, friendly staff make my 11 mile drive worth it. Quick prompt service. Fast processing. This IS THE WAY it's supposed to be. Sign-in at the electronic kiosk, have and seat & listen for your name. OR you can also look to the wall for the 'now serving' screens. Lots of area to sit and wait. Comforting music to soothe your ear while you wait... yessssss. This time like all the others, I've come here and had a seemingly FLAWLESS transaction & processing. Most transactions are QUICK QUICK QUICK!!!! I'm seeing people in & out in under 10 minutes. read more

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Staff is unfriendly and super unhelpful, I really needed old statements and was told four times by cox to get them from retail store and they won't help me at all in store. When I call they act like they are transferring me where I need to go but just hang up on me. If cox wasn't such a monopoly there is no way I would ever use them. read more

Surprisingly, I had a really good experience at the Cox Store. I recently changed my services and had to drop off some old equipment. I didn't understand why the tech couldn't take the equipment when he swapped it out, so having to drive here was inconvenient. I arrived about 5 minutes before opening and there was a line outside the door. I was maybe 7th or 8th in line. Upon entering the store, you have to check in at a kiosk. We're still in a pandemic, so I did not like that everyone had to touch the device with no cleaning in between guests. After checking in, an employee called my name and the drop off was quick and painless. read more

Me and my husband have tried AT&T and Verizon and Cox was by FAR the best experience. The customer service was top notch. Keri, Bryan and Tam stayed an hour late past closing just to ensure we had everything we needed and were taken care of. I really trust them and felt like they wanted the best options for us. Plus they were funny and gave us cool t shirts. 10/10. read more

Great location in a prime spot in Metairie with plenty of parking. Upon entering store, you are greeted continously by numerous staff members. I was highly impressed that within moments of walking in and browsing at the various products an employee came to me to ensure I was finding everything ok and wanted to see if I had any questions or needed assistance with anything. Of course I came in the store with intents to purchase new wi-fi internet services for my home and had various questions about their services offered and the rep was very knowledgeable and was helpful in helping me make my decision. When it came to the sign up process it literally took 5 minutes or so and I was out the door with my easy install kit that included a router /modem that was simply a plug & play type of deal. So glad I went into this store instead of ordering online which would have led to me waiting days to recieve the equipment. read more

Cox Store - Television Service Providers Near Me - Metairie, Louisiana

I honestly had the BEST experience and customer service at this location today. Mrs.Keri M. went ABOVE AND BEYOND to help me get started with my cell service.. literally skipped her lunch break to continue helping me. Walked me through every step of what i needed to do. this woman deserves a raise, i have never experienced such amazing customer service! Ask for Keri and you will be in good hands! Thank you Keri!!! read more

If I could give them a negative score I would. I'm a realtor & my client had to move quickly & asked me to return his equipment. I understand the hours aren't regular right now due to Covid restrictions, however, this was obviously more about employees on a power trip than it was about safety. So instead of opening at 8 or 9 am, they're opening at 10 am. I understand that. I was there waiting outside about 5 minutes early along with some others and we were standing on our respective social distancing floor circles. When they did open the doors & allowed people in, I, being 4th in line, was told to wait outside. Then when someone came out & left, I put on my mask & went inside. I was then told by an employee that I had to go back outside. I said "but someone just left so I'm not adding to the number of people inside". She said it didn't matter and I needed to go back out. The store is approximately 2000 sf & social distancing circles were located all through the store, but I was told to go back outside. Of course I complied, but when they were good & ready and felt like "allowing" the next person in, I was told to enter. Then I was told to stand on a particular circle while the employee took the bag from my bare hands to his bare hands to process the return. I've been in lots of stores since Covid & not one has demonstrated such a ridiculous power trip over people when measurements were obviously in place from a corporate standpoint within the store to handle a few more than 3 people inside at one time. Give some people a little authority and the use it for the slightest reason to be downright rude when THEIR bosses already had it covered. I wasn't a fan of cox before because of prior negative experiences, and again I'm reminded of why I'm still not their customer and why as an agent, if a client asks me to suggest a cable, internet, phone company, I would NEVER SUGGEST COX. NEVER. read more

Cox Store - Another employee in an otherwise empty large store while consumers have to wait outside and wait for permission to enter. - Television Service Providers Near Me - Metairie, Louisiana

Cox recently opened a Solutions Center at this Veterans location which is way more convenient to visit than the main branch on Airline Drive, at least for me. I had to return a modem and did a quick Google search of the nearest Cox location in Metairie and low and behold this brand new Solutions Center popped up! After a quick phone call to verify if I could indeed return a modem here, I arrived there from my house within 10 minutes. The first thing I noticed is that the workers were much more friendly and motivated than at their Airline location. All in all, I waited about 15 minutes before someone called me up which is to be expected and in all honesty was much quicker than the service I'm used to receiving from the main branch. I was very pleased with the customer service I received at my visit today, and no longer feel the need to dread visiting Cox should I need to in the future. read more

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This review has nothing to do with the service or the staff as those are satisfactory. This is a review on cox the company. They have edged out the competition from my area so they are currently the only provider. Because of these "business practices"(monopoly which is illegal) they think they can charge outlandish prices on an essential service. I'm currently paying twice what I did in an area with competition for half the Internet speeds. It's absolutely disgusting and if im ever in an area that offers any other service I will be using that service. Cox is the scum of the earth and I feel sorry for the employees that have to hear about it and blamed for it on a daily basis. read more

The worst service ever. I haven't had service a whole 30 days and there's already an outage. I can't watch tv, use my Wi-Fi for my phone, etc. When is AT&T bringing fiber to my property/area because I can't take this. Cox is out here screwing people. And I can bet $500 that they won't discount my bill for the outage either. read more

Cox Store - Outage. - Television Service Providers Near Me - Metairie, Louisiana

Nice clean store but service is crap. They charge 70$ for 150 MBPS of internet meanwhile I can get 500 MBPS with AT&T for 55$. 15$ cheaper & 350 more MBPS. I don't even know how COX even has a customers. read more

Sorry if I spelled your name wrong but Iverson(on Vets) is incredible! I had a somewhat difficult situation with losing my place due to Ida to switching my service to another address but he was professional as well as caring! He made this whole stressful situation easier and I thank him for that! Keep up to great work !!!! read more

I walked into a pretty empty store yesterday evening. I believe there was one customer who was finishing up and exited moments after I walked in. I was just there to pay my internet bill. I would have paid it at the kiosk but I thought I might need my account number which I didn't have with me so I opted to talk to a person. Well, as I stated I walked in to a pretty empty store. There were about 6 employees on the floor and not one said a word. Not a single hello, how can I help you. I'm not sure if anyone even looked up. (Perhaps they need one of those old school bells to alert them to greet customers as they come in) Most of them seemed to be gathered at one register talking. I went and entered my name into the computer so that they would know when it was my turn. Shortly after that, an employee came over to assist me. It would have been nice to have been acknowledged by someone since they had a 6:1 employee to customer ratio at the time. Since they were customerless I was able to pay my bill and leave within five minutes. read more

Moving to a new city can be, interesting. We needed to go into the local store in order to transfer service from another state. When we looked up the address, the first review we saw gave Iverson 5 stars. I am happy to report that we are giving another 5 star review. The store was bright and clean and to our surprise, Iverson was on duty! He got our service transferred and got us a small upgrade and discount too! read more

I had a very positive experience here Thursday. Drove by on Monday a week after the storm and there was a line around the block before they opened. I decided to wait until Thursday afternoon and was prepared to stand in line. I was pleasantly surprised to see a very efficient team and process. I was in and out w/ new equipment in 20 minutes. My best customer service experience after a very trying couple of weeks. read more

These people dont care about anything except that money. They wont help you until they get every penny out of you.

Chances are if you enter this store a Cox employee with make a mistake on your account. When that happens, don't expect anyone to take responsibility and correct their mistake. Especially while working under General manager Jarrell Bankston. JB, as he likes to call himself, will provide lip service as long as possible. He will then simply hide from his responsibility. Don't let him escalate the problem his store caused to a Cox representative named Michael Clark. He follows the same practice of lying and then disappearing when it comes time to be responsible. Avoid this store and anything these two have anything to do with. read more

We pay for so many subscription services (like Amazon & Hulu) that it wasn't useful to have Cable anymore, so my husband called and they told us we could drop off our cable box or whatever at this location, so we drove over there this morning to cancel it. The rep at the door told us to sign in and take a seat, then took our box and remote and walked away saying he would give us a claim number (which is weird, why go through all that effort if we could just hand it in at the desk instead of a claim number to prove we just have it to someone else? I think it's inefficient and dumb). Anyways we get to the counter and "easily" cancelled our cable and phone (we don't have a phone, it was just cheaper to bundle in a phone than just cable+internet. Also dumb, and INCREDIBLY shady in my book). I also say "easily" because what was seemingly super easy to do, has turned into an absolute nightmare later. Fast forward to tonight, and somehow Cox mixed everything up and shut our internet modem down too, even though we're still paying a buttload for it (seriously, log-in and look at your bills, crazy expensive). I hate how Cox is such a conglomerate here and that they push out competition so you're stuck paying way too much for internet that never works and goes out if you blink at it funny and somehow the wind from that blink knocked it out... Lord help us if we get another Category 4 or 5. read more

Literally ridiculous I never leave a review but why is there no where else to drop off equipment when the service is cancelled??? But yet they want to charge you if you don't return the equipment in a timely manner. Who has time to sit for over an hour just to drop something off!!!? I know it's not the employees fault! Cox seriously needs to have more options to drop their things off. Fix it! Just because it's the only place we can buy WiFi it's bs read more

I came to location to pick up another cable box due to a service downgrade. I go home and begin the simple self installation process to find that my new cable box doesn't turn on. I call customer service and the rep tries to troubleshoot a cable box that obviously is defected. I was told to go back to the solution center to get a new kit. I arrived at the solution center and the young lady quickly switches out my box and send me on my way. I ask her if she can at least make sure the box comes on since I've already been inconvenienced. The rep tells me there is no way to check the power because the center doesn't have any outlets.!! So The entire place is powered by god or a holy spirt and there is no way to check if the equipment sold or exchanged actually works. Ok. Called to speak with the manager and he never returns my call read more

WOW!!! This is the second time I have come in for an equipment change and I am insanely impressed. Both times, I was helped within seconds of walking in. Not only that, but they upgraded my equipment for free. Today, the employees listened to our home situation and TV preferences and suggested something that would fit our needs perfectly. Everything was so seamless. Employees were incredibly kind and helpful. The store is modern and light. If you need anything COX related, this is the place to go. read more

I went in to exchange my WiFi router, it died after a power outage. They were pleasant and the took my info and handed me a new box. When I got home I realized they gave me a wired router, so I called them and told them of the mixup and was told that they would have a Wi-Fi router ready for me in approximately 20 minutes. I told them that would be fine it would take me at least that long to get there. I drove the 20+ minutes to get to the store, walked in, and told them they gave me the wrong router. I was told the Wi-Fi router would cost me a rental fee, so I tried to give them back the wired router since it was useless and I'd have to buy a wireless router anyway. They gave me the strange look and said 'oh but this is yours, your not getting charged for it'. So I went to Best Buy got a WiFi router, got home and set it up. Then I promptly threw the piece of shit that they gave me in the trash. read more

Workers are rude if all the workers are on the floor all should be helping a customer especially when it busy not just 2 and 1 being a snob oh I don't help customers one of them will help you well go work in the back read more

Me and my friend showed up to get a new plan for our apartment and the manager kicked my friend out and started acting disrespectfully towards him and asking him for identification because we were speaking in Spanish. We're both latinos, but my friend looks more latino than I do and it felt like the manager was clearly targeting him! read more

I have called the store twice a day for 3 days and no one ever answers the phone. And they do not call you back when you leave a message. The customer service rep. told me to call the store. Good Luck trying. They need to hire more people or close the store. read more

Store information when calling states open @ 9am. Store actually opens at 10 am. Brought this to the attention of store personnel and response was it's a corporate issue and I would need to call them. Also services and equipment setup over the phone does not guarantee commitment from local store. No issues can be resolved in the store , all is corporate's fault. Total garbage read more

Service is terrible and terrible people helping you , I went in they took 45 min to get to me and ended up giving me the wrong equipment and no information about it and went in the next day took over an hour and a half to get to me and she still didn't apologize nor give me any help read more

Line moved quickly, customer service was superb. Efficient, professional and friendly.